American Airlines introduces mobile boarding passes
Posted on 14-Nov-2008 12:56
Filed under: News
American Airlines customers departing from select airports can now choose to receive their boarding passes electronically on their mobile phones or PDAs, saving the time it takes to print out and present a paper boarding pass at the airport.
Mobile boarding passes, which use a two-dimensional (2-D) barcode, are being introduced for passengers departing on domestic flights from Chicago's O'Hare International Airport. On 17th November, mobile boarding passes will be offered as an option for customers departing on domestic flights from Los Angeles International (LAX) and John Wayne Orange County (SNA) airports as well.
The mobile boarding pass program is being rolled out in partnership with the United States Transportation Security Administration (TSA). If successful in trial cities, it could be extended to additional U.S. airports in the coming months.
To use the mobile boarding pass option - either with the traditional desktop version of AA.com or the mobile version - customers must have an active e-mail address where their boarding pass may be sent and an Internet-enabled mobile device where the 2-D barcode can be received.
Additionally, during the introduction of this new feature, customers may list only one person in their reservation and must be traveling on American or American Eagle nonstop or same-plane direct to a domestic destination from Chicago, Los Angeles or Orange County. Domestic destinations include those within the 50 United States, as well as the U.S. Virgin Islands and Puerto Rico.
When customers check in for their flight using American's Web site, AA.com - either the desktop or mobile versions - they have the option to receive their boarding passes on their cell phones or PDAs. If this option is selected, they will get an e-mail with an Internet link to their boarding pass. The mobile boarding pass contains a 2-D barcode that can be scanned at TSA security checkpoints and at American Airlines gates. At the airport, customers simply scan their cell phone or PDA screen when going through Security (proper identification must be presented) and when boarding, just as they would a traditional paper boarding pass.
Customers wishing to check bags can also use the new option by scanning the boarding pass on their cell phone or PDA screen at American Airlines self- service machines, ticket counters, or curbside check-in facilities.