New Zealand Transport Agency selects BMC Software for cloud-based service desk

The New Zealand Transport Agency (NZTA) has turned to BMC Software’s ServiceDesk on Force.com to provide a cloud-based, consolidated service desk, self-service and knowledge management capability.

The NZTA, which was recently formed following a merger of two government departments (Transit New Zealand and Land Transport New Zealand), has established new roles and responsibilities, requiring an ITIL-aligned IT service management capability to support the organization’s drive toward ITIL maturity over the next two years.

“As a result of the merger, NZTA looked at hosted service management solutions and selected BMC ServiceDesk on Force.com. This was viewed as the best strategic fit with our new merged operations, which aligns with our required capabilities,” said Para Ganesan, chief technology officer at NZTA.

Key to NZTA’s decision to choose BMC ServiceDesk on Force.com was the platform’s ease of use, rich user interface and advanced capabilities provided through the Force.com platform. The cloud-based model will allow NZTA to establish common tool sets and processes across the merged organization.

BMC Software’s dedication to the on-boarding process to deliver the platform was a collaborative approach.

“As with implementing any new software solution we faced certain challenges, however BMC’s ability to focus on NZTA’s key requirements was best in class. BMC’s ServiceDesk on Force.com will support our drive towards ITIL maturity, while driving a reduction in overhead costs,” said Ganesan.

BMC ServiceDesk on Force.com is the result of a strategic alliance between BMC and salesforce.com, which addresses the overwhelming customer demand for critical service desk function and processes delivered via the cloud.