Vodafone New Zealand response to Japan disaster

Following last Friday’s devastating events in Japan, Vodafone has announced it will credit all its New Zealand customers’ calls and TXT’s to Japan. This includes mobile and residential calls made to landlines and Japanese mobile phones.

The retrospective credit will apply to calls and TXT’s made from midnight Thursday 10 March, to midnight Sunday 13 March, and will be applied to customers’ accounts in their next bill.

Justin Caswell, Vodafone General Manager of Marketing, says it is vitally important for people to be able to communicate with family and friends in a time of crisis.

“Our thoughts are with those affected by this terrible crisis in Japan. As we have just experienced in our own country these types of events affect people in so many different ways. We know that many of our customers are in Japan right now, or have friends and family in Japan. We hope that these measures will help them to keep in touch during this difficult time.”

In addition Vodafone has credited all its customers who were roaming in Japan on 11 March. On Monday Prepay customers were credited with $100 towards the cost of their calls and On Account customers will be credited with any roaming costs incurred between 11 -17 March.

Several hundred Vodafone customers were in Japan at the time of the earthquake and they were immediately contacted and provided with contact details for the New Zealand Embassy and the Ministry of Foreign Affairs.