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Technology refresh at KFC

Posted on 22-Jul-2011 08:20 | Filed under: News

Restaurant Brands New Zealand Limited has completed the successful rollout of MICROS in all of its 98 Kentucky Fried Chicken (KFC) stores. The implementation included MICROS Restaurant Enterprise Series Point of Sale (POS), Forecasting, Labor Management, Kitchen Display Systems (KDS), Business Intelligence and myinventory Stock Control.

Complementing the 82 Pizza Hut outlets already operating with MICROS, this enterprise solution has resulted in more efficient service and improved outlet forecasting within only a few months of operation.

A New Zealand operator of three world famous brands, KFC, Pizza Hut and Starbucks Coffee, Restaurant Brands employs over 4,500 people to ensure the total experience delivered to over 60,000 customers daily remains as distinguished as the products themselves. "We strive to deliver not only a quality product, but also memorable service in comfortable environments," stated Geoff Holton, Commercial Manager IT of Restaurant Brands. "The implementation of MICROS throughout our KFC stores has improved our overall operational efficiencies, allowing us to spend more time focusing on our customers."

"With up to the minute visibility of individual outlet performance, we now know where and how to allocate additional resources and can provide a better working environment for our employees," added Grant Ellis, Chief Financial Officer, Restaurant Brands New Zealand. "Within a very short period of time, after each store implemented the MICROS enterprise solution, we noticed improvements across a range of key performance indicators."

"We are very pleased to have been selected by Restaurant Brands for its KFC restaurants and appreciate the strong partnership we have enjoyed since 2001," stated Stefan M. Piringer, President of MICROS Asia Pacific. "We congratulate Restaurant Brands on the successful completion of this project and are pleased to see yet another successful deployment of our solutions to the quick service restaurant market. We look forward to growing our strong partnership with Restaurant Brands for many years to come."

MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 330,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 26,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality through its MICROS-Retail division for more than 90,000 retail stores worldwide.