Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Telecom New Zealand to review its email service
Posted on 12-Feb-2013 20:35 | Filed under: News



Telecom said today it was commencing a review of email service to its broadband customers following a series of issues which have impacted negatively on the Yahoo! Xtra service over the past year.

Telecom CEO Retail Chris Quin says the company will undertake the review over the next two months.

“We share the frustration that our customers have been experiencing over recent months. We fully appreciate that repeatedly saying ‘sorry’ doesn’t cut it anymore. We are committed to taking a close, hard look at the best way to meet our customers’ email needs.”

Mr Quin says the review will include a comprehensive assessment of the Yahoo! Xtra service in consultation with service provider, Yahoo!

“When Telecom outsourced the Xtra email service to Yahoo! in 2007, it was the right thing to do at the time in terms of meeting our customers’ desire for an ongoing email service associated with their Telecom broadband account. However, the global email environment has changed markedly since then and we believe the time is right for a comprehensive review of our approach in this area.”

In a press release Laura Maxwell-Hansen, General Manager of Yahoo! New Zealand said “We take security and our customers’ data extremely seriously. We are genuinely sorry for the disruption this issue has caused and we understand that people want answers. This is a complex issue and we’re focused on continuing to work around-the-clock with our partners at Telecom towards a resolution.”

Users are urged to review their security settings and update their password, ensuring that the new password is a combination of letters, numbers and symbols. Additionally, we would always recommend that users ensure their virus protection software is up to date.

Yahoo! New Zealand also said that there is currently no evidence to support reports that access has been gained to any user information beyond the customer’s email address book, however Yahoo! continues to monitor the situation.

“Unfortunately, security attacks are commonplace globally and while we take every possible precaution to protect our customers, the fact remains that the criminals who undertake these activities are very sophisticated and no service operator is immune to attack."








Trending now »

Hot discussions in our forums right now:

2019 Novel Coronavirus Covid-19 Discussion
Created by Batman, last reply by ockel on 23-Sep-2020 20:18 (15049 replies)
Pages... 1002 1003 1004


Auckland paralyzed by damaged bridge
Created by Batman, last reply by JaseNZ on 23-Sep-2020 23:24 (57 replies)
Pages... 2 3 4


Asking to download Doubleclick f.txt
Created by Kookoo, last reply by cokemaster on 23-Sep-2020 20:55 (15 replies)

Wagons. So hard to decide!
Created by ZombieJohn, last reply by MikeAqua on 22-Sep-2020 15:53 (30 replies)
Pages... 2


A wave goodbye
Created by Rikkitic, last reply by tdgeek on 23-Sep-2020 07:50 (55 replies)
Pages... 2 3 4


Orcon Telnet/Port Issues
Created by JessieLee, last reply by JessieLee on 22-Sep-2020 15:09 (13 replies)

New Countdown Scan&Go
Created by freitasm, last reply by sleemanj on 23-Sep-2020 12:12 (38 replies)
Pages... 2 3


Golf - Why is there a drama over DeChambeau winning?
Created by tdgeek, last reply by Azzura on 23-Sep-2020 09:03 (24 replies)
Pages... 2