HP Computer

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hotttnickkk

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#15724 5-Sep-2007 11:07

Hi, I'm considering buying a HP DV6000 series of notebooks from Dick Smith, has anyone had experienced using this particular model? Any problems? Also what's the warranty from Dick Smith like? Thanks for your help.

tonyhughes

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#85422 5-Sep-2007 12:03

I never bought a laptop from DSE that needed warranty service, but in general they are good for returns and repairs etc (in my experience).

I work in IT, and can sell to myself/friends/family if I wish (but I dont/wont because its too much hassle), and I send them all to DSE.

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chiefie

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#85428 5-Sep-2007 12:56

I had someone told this to me, I didn't research into this but worth keeping in your head and perhaps chase up the fact too.

According to Consumer Act, you don't need to buy extended warranty, if the retailer is offering it. In the consumer act, all purchases are covered. The need to purchase one is solely the drive for commission of the retail salesperson.

Ministry of Consumer Affairs: A Word of Advice
Ministry of Economic Development: Extended warranties and lifetime guarantees

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zaptor

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#85431 5-Sep-2007 13:23

hotttnickkk: Hi, I'm considering buying a HP DV6000 series of notebooks from Dick Smith, has anyone had experienced using this particular model? Any problems? Also what's the warranty from Dick Smith like? Thanks for your help.

What exact model HP are you looking at?

DSE usually has excellent after-sales (for franchise stores anyway). Yes, the sales stuff maybe clueless, but they'll still fix/replace the thing if it's in warranty. I'd strongly recommend getting a 5 year warranty if you're budget can cope.

alasta

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#85434 5-Sep-2007 13:27

chiefie: I had someone told this to me, I didn't research into this but worth keeping in your head and perhaps chase up the fact too.

According to Consumer Act, you don't need to buy extended warranty, if the retailer is offering it. In the consumer act, all purchases are covered.

Yes, but to get any recourse if your device/appliance fails outside of its warranty period you would usually need to take a case to the disputes tribunal which is both costly and time consuming. Having an extended warranty saves that hassle.

I still think that most extended warranties are a rip off though.

zaptor

737 posts

Ultimate Geek

#85439 5-Sep-2007 13:44

For what it's worth, the best places I've had extended warranties from are:
* Farmers (no longer does computer & consoles anymore... sniff sniff)
* DSE

Ones that I've brought but haven't tested yet (i.e. returned anything in the extended warranty period) are:
* Ascent
* Harvey Norman

Places I DO NOT recommend for extended warranties:
* Noel Leeming/Bond & Bond

Farmers extended warranties on computer stuff were excellent - non better. DSE would be a very close 2nd (they have a dedicated servicing facility in Albany, I think). I recommend these places because I know they fix/replace stuff inside the extended warranty period with little or no fuss.
I believe DSE, Ascent, and Harvey Norman all extend the manufacturers warranty. Note however, that batteries only have a 12 month warranty - it's in the fine print on your manufacturers warranty - that isn't extended AFAIK.

hotttnickkk

18 posts

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#85442 5-Sep-2007 13:47

Hi, thanks guys for your help thus far. I am looking at the dv6305TX model which is now on sale for $1,800 it has 2gb ram, C2D, and 160 GB of storage.

I have looked at the warranty and thanks for advising me about the 5-year not the 2-year as the difference is $10. Anyone has used this computer or have had computer warranty from Dick Smith??

p.s. hi Al, long time no see.. how's mike & simon doing?

zaptor

737 posts

Ultimate Geek

#85464 5-Sep-2007 16:06

Nice laptop. Looks okay to me for that price.

I've personally done lot's of returns to DSE, and I can recommend them based on that (I've returned a lot because I buy a lot of stuff from DSE). This includes computer equipment. Although, I would recommend you get your laptop from a franchise store, and not an authorised dealer if you can.

Out of curiousity, I had a look at an equivalent Dell and found the Inspiron 1520. Bang for buck, it's a better deal looking at the hardware specs. I configured one with same CPU + Windows XP Home + 2 year complete cover, and it came to $2,022.75 (incl. GST + shipping).

The downside with the Dell is the warranty is only 2 years compared to 5 for the HP, and DSE is a local nationwide reseller with very good after-sales service - can't say the same for Dell unfortunately.
The upside is that the Dell has an extra 1GB of memory, Windows XP, and a rather serious graphics chipset. Although, it must be said the Go7400 in the HP isn't exactly toothless.

rscole86

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#85486 5-Sep-2007 19:09

hotttnickkk: Hi, I'm considering buying a HP DV6000 series of notebooks from Dick Smith, has anyone had experienced using this particular model? Any problems? Also what's the warranty from Dick Smith like? Thanks for your help.

I like to think that DSE has good after sales service, however HP have an even better 0800 number that will provide free support for the duration of the manufacturers warranty, in this case one year.

In regards to extended warranties, you are right there is only $10 between the +2yr and 5yr total options. My advice would be to take the 5 year warranty, as tring to claim under the CGA can be a very time consuming, tedius and expensive avenue. Especially if you are not confident to facing up to a retailers lawyer, or a representitive who will have no doubt already been to their fair share on disputes.

The extended warranty with DSE is transferable, so if you sell the laptop in 3 years, you can sell it with the remaining two years. Also, chances are that if the laptop dies in 3-5 years your laptop will not be arpund and it will not be economical to repair, so they will replace it with a current model of the time.

hotttnickkk

18 posts

Geek

#85621 6-Sep-2007 14:52

Hi, Thanks guys for all your help ... I've bit the bullet and ordered the HP (a decision made easier by Dick Smith's current computer sales) and is now on the way here.. it's got a 5 year warranty which I'm quite happy about as I'm not very good with computers.. Will post a feedback after I have it up and running ..etc .. in case anyone's interested.