Xtra Broadband Usage Meter

Forums › Spark New Zealand (including Skinny and BigPipe) › Xtra Broadband Usage Meter - Limit Doubled?

stubbed

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#54742 21-Dec-2009 07:17

I'm on the Business Advanced plan, logged into the usage meter this morning to see that my 60gb cap is now 120gb...

Anyone else had this happen? Another mate on the same plan had the same thing. What's the story? This going to be permanent or just a promo?

*EDIT*

Sem Fail:

As your total data use reported by the broadband usage meter will continue to be incorrect until around 19 January, when all the information will be fully refreshed, we have doubled the data allowance for all impacted plans until we are sure that all the information in the broadband usage meter is 100% correct.

Guess the leech is on until the 19th, then back to normal.

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daman88

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#284281 21-Dec-2009 07:37

They are fixing the usage meter and it will be back to normal on 19th Jan....

wreck90

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#284298 21-Dec-2009 08:55

This is a slooooowwww fix.... it must be a very complicated problem.

freitasm

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#284319 21-Dec-2009 10:53

What if you go leeching because of this double cap, but the final results show you used more than your plan allows?

No, I don't think people should go leeching. It's like an overdraft I'd say...

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old3eyes

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#284349 21-Dec-2009 12:45

freitasm: What if you go leeching because of this double cap, but the final results show you used more than your plan allows?

No, I don't think people should go leeching. It's like an overdraft I'd say...

Don't know about that. Our 60G /month business plan at work today shows 122Gig to be used by Jan 12th. Considering we close from the 24th to Jan 11th T/com are pretty safe in giving us the extra downloads

Regards,

Old3eyes

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#284357 21-Dec-2009 13:01

wreck90: This is a slooooowwww fix.... it must be a very complicated problem.

My understanding is that it was fixed from around the 19th of Dec, but because of billing cycles starting and ending on different days a user could find that their usage is incorrect if their cycle starts on the 18th of Dec and finishes on 18th Jan. Therefore, the meter will not be 100% correct for everybody until 19th Jan.

doozy

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#284363 21-Dec-2009 13:18

freitasm: What if you go leeching because of this double cap, but the final results show you used more than your plan allows?

No, I don't think people should go leeching. It's like an overdraft I'd say...

To clarify, freitasm pretty much hit the nail it is like a temporary overdraft, heres the direct information from the Telecom site with regards to your cap and the usage meter:

Last week we identified a technical issue with the Broadband Usage Meter that affected the way internet data use was being reported. On Thursday 17 December we were able to correct the way we calculate and treat data usage. However, we are unable to remove any incorrect data from the usage meter. This means that your total data use reported by the broadband usage meter will continue to be incorrect until around 19 January. Your daily data use from 17 December will be reported correctly.

As your total data use reported by the broadband usage meter will continue to be incorrect until around 19 January, when all the information will be fully refreshed, we have doubled the data allowance for all impacted plans until we are sure that all the information in the broadband usage meter is 100% correct.

We will of course ensure no impacted customer is out of pocket and will be contacting any affected customer with details.

We apologise for this error and any inconvenience it may have caused you.

Feel free to directly message me if you should have any queries regarding your individual account and I'll do my best to answer.

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wreck90

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#284447 21-Dec-2009 19:36

Hey, OK this is a good explanation from Doozy then.

I wanted to upload a bunch of stuff to flickr (~20gig). But, i wasn't totally sure if this would affect my cap.

But, knowing now that the 'usage' is being correctly counted since 17th dec then I can safely do this.

It just takes until 19th Jan to clear out historical traces of the error.

THanks.

stevenz

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#284452 21-Dec-2009 19:42

Interesting that our cap now represents a level that is twice anything that they actually offer, Jan 19th is also after our traffic rolls over next. Doubling it really is like a carrot to the donkey!

And wreck90 - Uploading is still free AFAIK, so you can go for broke.

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old3eyes

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#289518 13-Jan-2010 08:32

IO see our BB at work rolled over to new billing month last nite and we are still showing 120Gig/ month rather than the 60 Gig we normally get..

Regards,

Old3eyes

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#289550 13-Jan-2010 10:05

old3eyes: IO see our BB at work rolled over to new billing month last nite and we are still showing 120Gig/ month rather than the 60 Gig we normally get..

My Business Advanced rolls over tomorrow night so will advise. I've been zero rated both up and down since 18/12 and was downloading 20GB/day at one stage hoping I won't be charged.

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#289557 13-Jan-2010 10:34

We're on the Pro plan at home, new month began on 7th Jan and we've got another 80GB limit instead of the normal 40GB.

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reubenmtb

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#290401 15-Jan-2010 19:00

lol,
went from 20gb to 40gb of d/l's started leaching like mad. but i should really seed while uploads are free to be nice,

Ragnor

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#290406 15-Jan-2010 19:06

reubenmtb: lol,
went from 20gb to 40gb of d/l's started leaching like mad. but i should really seed while uploads are free to be nice, downloaded fallout 3 game of the year edition- took two days. 7.4gb

Posting about pirating games via p2p on a public forum is not smart.

l43a2

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#290408 15-Jan-2010 19:12

yea not the best idea