MYSKY+ skipping after tech today

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wingbat45

233 posts

Master Geek

#161653 14-Jan-2015 19:48

I had a nice experience with sky today, I have had ongoing issues with my mysky+ for a while, and I requested a tech out today.

The poor guy had a nightmare with it, the mysky worked perfectly for him and he had no idea what happened... I have called sky and they are sending him back Friday (am not home tomorrow)

Its skipping on playback, randomly and it had a message on screen about system fault playback not available and x3 something or something like that (I had a photo somewhere of it but I can't find it atm).
I tried restarting the box (with sky on the phone) and it now works.

This might be long winded but the lady at sky said the x thing was the box saying its not well?

Anyone had this?

Anyway to save the stuff on the box?

Will this cost me?, I paid the $699 (can't remember the amount exactly but I winced) fee years ago and don't want to loose the box or stuff in it.

Will I have to reset the remote record stuff?

I had a mate who worked for sky but lets say we are not on speaking terms at the moment.

Sorry I am New here and in advance my Internet is dodgy at the moment (go Vodafone)

neoprint

136 posts

Master Geek

#1215116 14-Jan-2015 21:24

Yeah I'm going with HDD failure.

JamesL

956 posts

Ultimate Geek
Inactive user

#1215151 14-Jan-2015 23:14

Even if you paid the full price for it the unit isn't actually yours..

From what I've read its not possible to transfer the contents

tripp

3848 posts

Uber Geek

Trusted

Lifetime subscriber

#1215272 15-Jan-2015 09:06

Ring sky, they will replace the box if needed, there is no way to do a transfer of the content on it.

Sky still owns the hardware so they will just swap it out for another decoder.

The $699 you paid was a 1 off fee so you did not have to keep paying the $15 each month for the mysky.

JonnyCam

643 posts

Ultimate Geek

ID Verified

#1215341 15-Jan-2015 10:49

Will I have to reset the remote record stuff?

In regards to any recordings you have booked using remote record, yes (as they are tied to the smart card, but the request gets delivered to the box and forgotten about)
In regards to you linking on the sky site, that stays the same as is linked to your card / account.

Sideface

9351 posts

Uber Geek

Trusted

Lifetime subscriber

#1215404 15-Jan-2015 11:38

You're lucky to get a new box after only one visit.
I had similar problems, and the box wasn't replaced until the fifth call-back - fixing the problem instantly.
I was not charged for the new box or for the call-outs.

You will loose your recorded data.

Sideface

wingbat45

233 posts

Master Geek

#1215456 15-Jan-2015 12:46

Gutted. Oh well its just tv. The sky man will just have to replace it then.

Thanks for the advice all

HaggisKiwi

94 posts

Master Geek

#1216445 17-Jan-2015 10:19

I had same problem about 2yrs ago. Started locking & skipping on FWD/RWD. The HDD eventually shat itself about 6mth later.

That was on standard MySky box & had to use some logical argument to get them to replace with MySky+ for only cost of plan difference. They wanted to send one tech to replace MySky box (for free) with MySky std box, then send a second tech to replace replaced box with MySky+ (and charge $99). Eventually got to a T/L who understood the concept of only one visit to replace the broken MySky box with MySky+, waive fee, & only upgrade subs. I seems Sales & Tech support don't talk at that place.

Call Sky ASAP & demand replacement. The quicker you get to it, the sooner you'll get a newer box.

With any really good luck you'll get their next version.

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bun1

25 posts

Geek

#1216752 17-Jan-2015 23:53

HaggisKiwi: I had same problem about 2yrs ago. Started locking & skipping on FWD/RWD. The HDD eventually shat itself about 6mth later.

That was on standard MySky box & had to use some logical argument to get them to replace with MySky+ for only cost of plan difference. They wanted to send one tech to replace MySky box (for free) with MySky std box, then send a second tech to replace replaced box with MySky+ (and charge $99). Eventually got to a T/L who understood the concept of only one visit to replace the broken MySky box with MySky+, waive fee, & only upgrade subs. I seems Sales & Tech support don't talk at that place.

Call Sky ASAP & demand replacement. The quicker you get to it, the sooner you'll get a newer box.

With any really good luck you'll get their next version.

I had exactly the same problem. Tried to get them to waive the $99 fee and asked them to replace the faulty my sky box with a mysky+ and they refused. Talked on the phone to various people for over 2 hours over a couple of days. In the end I gave up and sky has missed out on the extra $5 a month for about 2 years. Not that it is much to them but it easy money from someone who pays their bill on time all the time and would have cost them no more and made a customer happy. (I think that is a foreign concept to Sky.)

wingbat45

233 posts

Master Geek

#1219399 21-Jan-2015 19:16

Finally had tech come out and new box, yep it was had it. Thanks for the help all.

Not skys fault for the delay this time had family to sort