ANYONE HOME AT SKY?

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guyz

232 posts

Master Geek

#33049 28-Apr-2009 16:34

this is day two of me trying to get through to sky customer support!!

i,m thinking...

(a). they all left the country
(b)..they just happen to have smoko/toilet stop each time i ring (x13 times per day)
(c).. they are inundated with problems,new subscribers or sky issues
(d).. only one person to handle all new zealand calls
(e)..they cant be arrrssd answering the phone?

i thought (b) yesterday..now i bags (e)

what say YOU?

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366 posts

Ultimate Geek

#210258 28-Apr-2009 16:46

dunno what number your calling but I have called them a couple of times recently and probably a minute was the longest I waited.

guyz

232 posts

Master Geek

#210263 28-Apr-2009 16:58

0800759759
same numer i have always rung after 15 years

try now and see if YOU get through?

mjb

996 posts

Ultimate Geek

Trusted

#210274 28-Apr-2009 17:28

<conspiracy>
Try number withhold ? -> 0197 [waitasec] 0800759759
</conspiracy>

contentsofsignaturemaysettleduringshipping

jen1001

256 posts

Ultimate Geek

ID Verified

#210279 28-Apr-2009 17:37

I've only had problems getting through to them today for some reason (called to check if they had received my direct debit authority). No matter what option I pressed, I got an engaged tone for most of the morning and some of the afternoon.

Tried later on and got "we are experiencing a high volume of calls" message so I figured they were having issues cos it's never that long of a wait usually.

guyz

232 posts

Master Geek

#210295 28-Apr-2009 18:33

jen1001: I've only had problems getting through to them today for some reason (called to check if they had received my direct debit authority). No matter what option I pressed, I got an engaged tone for most of the morning and some of the afternoon.

Tried later on and got "we are experiencing a high volume of calls" message so I figured they were having issues cos it's never that long of a wait usually.

mate....look at option(a)

(a). they all left the country
(b)..they just happen to have smoko/toilet stop each time i ring (x13 times per day)
(c).. they are inundated with problems,new subscribers or sky issues
(d).. only one person to handle all new zealand calls
(e)..they cant be arrrssd answering the phone?

tkr001

416 posts

Ultimate Geek

#210449 29-Apr-2009 10:47

They are still uncontactable. You either get the recorded message loop telling you to disconnect power and reconnect or if you press "0" to talk to a CSR you just get an engaged signal.

Pathetic!!!!!!!!!

grant_k

3539 posts

Uber Geek

Trusted

#210452 29-Apr-2009 11:09

Maybe this had something to do with it?

Sky glitch prevents viewers changing channel
8:33AM Wednesday Apr 29, 2009
By Beck Vass

A software upgrade was responsible for a glitch in Sky Television which left viewers unable to change channels yesterday.

Whenever I've had to call Sky tech. support (a pretty rare occurrence I might add), I have got through either immediately, or after a very short wait. I think your difficulties are most likely related to yesterday's glitch, which was pretty widespread. I went to my Mother-in-Law's place yesterday and she was affected by the problem. At that stage, I wasn't aware of what the problem was, but just did the usual power-off/wait 10 secs/power-on routine and thankfully it worked.

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magu

Professional yak shaver
1599 posts

Uber Geek

Trusted

BitSignal

Lifetime subscriber

#210457 29-Apr-2009 11:16

A bad day for whoever pressed the 'Upgrade' button.

"Roads? Where we're going, we don't need roads." - Doc Emmet Brown

tkr001

416 posts

Ultimate Geek

#210498 29-Apr-2009 12:31

grant_k: Maybe this had something to do with it?

Sky glitch prevents viewers changing channel

8:33AM Wednesday Apr 29, 2009
By Beck Vass

A software upgrade was responsible for a glitch in Sky Television which left viewers unable to change channels yesterday.

Whenever I've had to call Sky tech. support (a pretty rare occurrence I might add), I have got through either immediately, or after a very short wait. I think your difficulties are most likely related to yesterday's glitch, which was pretty widespread. I went to my Mother-in-Law's place yesterday and she was affected by the problem. At that stage, I wasn't aware of what the problem was, but just did the usual power-off/wait 10 secs/power-on routine and thankfully it worked.

They have a recorded message for that and you can't get past it.

guyz

232 posts

Master Geek

#210552 29-Apr-2009 14:43

day three of no response from sky customer services..sent 3 emails and no response there also

hhmmmmmm

DjShadow

4084 posts

Uber Geek

ID Verified

Trusted

#210581 29-Apr-2009 16:18

odd, I been trying the past 10 mins to ring sky to get a price confirmed (getting myskyhdi installed saturday), get through to 0800 759 759 but when you use the option to get the sales team the line is engaged

guyz

232 posts

Master Geek

#210602 29-Apr-2009 17:33

DjShadow: odd, I been trying the past 10 mins to ring sky to get a price confirmed (getting myskyhdi installed saturday), get through to 0800 759 759 but when you use the option to get the sales team the line is engaged

ya...been getting that for 3 days now

tkr001

416 posts

Ultimate Geek

#210603 29-Apr-2009 17:36

Keep redialling, you get through eventually.

guyz

232 posts

Master Geek

#210606 29-Apr-2009 17:45

tkr001: Keep redialling, you get through eventually.

yep..been doing THAT for 3 days also

this is however becoming quite rediculess..perhaps sky feels that seeing as they have a monopoly on pay for view they can afford to let their customer support lax..same mistake Telecom did and it cost them and same attitude vodafone doing now and that too will cost them..

only matter of time before another pa per view steps up i guess

tkr001

416 posts

Ultimate Geek

#210608 29-Apr-2009 17:47

I share your frustration but I have got through twice today though constant redialling.

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