RunningMan:

Geektastic:
Would you believe they have not yet discovered shift work or Customer service 101 and are actually closed?

No. Their website says they are staffed 8am - 9pm on public holidays (closing an hour earlier than normal).

https://skytv.custhelp.com/app/contactus/callus

insane:

Geektastic: I agree. They are a major tv service provider and this is one of the biggest tv watching periods of the year.

Shift work would be the norm. For example Vodafone are at work and providing Customer support right now.

Maybe Vodafone are providing that support out of another country where Christmas is not celebrated, or where workers have lesser rights than in NZ.

I didn't turn the TV on all day, fired up the Weber and had a great BBQ with family instead :)

Tomorrow the TV might get used..

Kyanar:

Geektastic: I agree. They are a major tv service provider and this is one of the biggest tv watching periods of the year.

Shift work would be the norm. For example Vodafone are at work and providing Customer support right now.

That was clearly sarcasm.  Put bluntly:

TV not working: no big deal, get over it.
Phone not working: can't dial 111 when grandma has a heart attack.

That's why Vodafone works Christmas day and Sky doesn't.

I don't know why, but this post by you REALLY rubbed me the wrong way.  Perhaps it was the arrogant sense of entitlement conveyed in your disgust at Sky, a mere TV provider (and one I don't even like!), allowing their employees to stay home on Christmas of all days..

Jase2985: you really do have unrealistic expectations.

they have never ever worked 24/7 with customer service at sky, why should have have to? just so you can have sky on christmas day? get real, its not a life or death service, you can cope with out it for a day or two.

Geektastic:

Kyanar:

Geektastic: I agree. They are a major tv service provider and this is one of the biggest tv watching periods of the year.

Shift work would be the norm. For example Vodafone are at work and providing Customer support right now.

That was clearly sarcasm.  Put bluntly:

TV not working: no big deal, get over it.
Phone not working: can't dial 111 when grandma has a heart attack.

That's why Vodafone works Christmas day and Sky doesn't.

I don't know why, but this post by you REALLY rubbed me the wrong way.  Perhaps it was the arrogant sense of entitlement conveyed in your disgust at Sky, a mere TV provider (and one I don't even like!), allowing their employees to stay home on Christmas of all days..

I pay them to provide a service. I expect that service 24/7.

I probably have higher expectations than you. I find many people here are happy to accept what I regard as poor service. If my customers want me to work on public holidays, I work - I expect the same from everyone else, especially huge companies with lots of staff who could easily arrange shifts to cover it. They may have staff who do not celebrate Christmas and who would rather earn some money.

If my mobile wasn't working on Xmas Day I wouldn't be able to call VF to complain about it...!