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Forums › Sky, Neon, Lightbox › Lightbox down for anyone else?
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SaltyNZ
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  #1242555 19-Feb-2015 20:22
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Down for me right now...




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Lightbox
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  #1242556 19-Feb-2015 20:23
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Yes.

We're busy sorting it.




Lightbox - we are online TV.

Stu

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  #1242558 19-Feb-2015 20:27
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I'm sure you are. It's the cleaner. Needed somewhere to plug the vacuum cleaner in.




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kiwi_64
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  #1242564 19-Feb-2015 20:38
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Hmmmm. Maybe need to spend some of that additional $15M allocated today on reliability enhancements? wink

Stu

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  #1242566 19-Feb-2015 20:40
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Or just install a spare power point for the cleaner! ;-)

Seems the site is slowly coming back to life.




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mattwnz
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  #1242590 19-Feb-2015 20:59
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Wonder if t is load related.

 
 
 
 

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Lightbox
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  #1242601 19-Feb-2015 21:10
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Sort of.

There's an incorrectly implemented call that overloading a database as we've seen usage increase dramatically. The platform should be fully capable of dealing with the load once the issue has been fixed. We're currently rolling the fix into production, which is accelerated compared to the original plan.




Lightbox - we are online TV.

Eitsop
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  #1242614 19-Feb-2015 21:26
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Nice to have a technical response... rather than a general statement

Lightbox
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  #1242618 19-Feb-2015 21:28
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attewell: Nice to have a technical response... rather than a general statement


Well, not the kind of thing I'd post on Facebook, but I recon there'd be some interest in here.

Not something we can blame on the cleaner, though.




Lightbox - we are online TV.

mjb125b
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  #1242622 19-Feb-2015 21:29
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Increased demand - It's the Better Call Saul effect. Luckily it's still available on Netflix UK. 

Get more good shows Lightbox and I will stay with you at the end of my 12 free months...

SaltyNZ
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  #1242638 19-Feb-2015 21:45
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Lightbox: Sort of.

There's an incorrectly implemented call that overloading a database as we've seen usage increase dramatically. The platform should be fully capable of dealing with the load once the issue has been fixed. We're currently rolling the fix into production, which is accelerated compared to the original plan.


Ugh. Yeah, I know that feeling. Good luck!




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Lightbox
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  #1242684 19-Feb-2015 22:46
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And we're back up.

Sincere apologies all around.




Lightbox - we are online TV.

Stu

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  #1242698 19-Feb-2015 23:52
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Pfft... Just a minor inconvenience. Didn't take too long to sort it out. Good effort team.

[ joke ] You know, you could have blamed the non-existent cleaner. ;-) [ /joke ]




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djrm
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  #1242886 20-Feb-2015 10:22
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mjb125b: Increased demand - It's the Better Call Saul effect. Luckily it's still available on Netflix UK. 

Get more good shows Lightbox and I will stay with you at the end of my 12 free months...


I too am the 12 months free and so far have been mightly impressed with the quality of the content and the quality of the image. 1000 times better than the crappy image I get with premierleaguepass.com.




Bothered

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  #1243048 20-Feb-2015 13:55
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Since this last minor issue, my 'Previously Watched' list isn't updating. Nothing major but just giving feedback. After watching an episode (if I get logged out due to pausing it too long) I'm currently having to find the program the slow way to get to the next episode. First world problem, I know!




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