SKY TV Technician visits

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Networkn
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#3335877 26-Jan-2025 00:31

tcabw:

Go in your sky box menus and see what your current signals are. Ideally you want 13 or higher

According to my technician, anything over 10 is good. Mine were around 7.2 when he first measured them and after the LNB change they were around 13.6.
Our installation has multiroom with one new white box and one of the older black ones. As well as replacing the LNB, he did do a slight re-alignment of the dish which is 20 years old and of the large size variety. Clear clarity reception through 6pm-10pm on all channels now. 😀

1.5 and 11.5 for me, but every sky channel (paid) is showing as contact to subscribe! Sigh.

Apsattv

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#3335882 26-Jan-2025 01:49

networkn:

1.5 and 11.5 for me, but every sky channel (paid) is showing as contact to subscribe! Sigh.

Please post a pic? of your signals screen

Most sky tp need a minimum of 8 to give a picture. Thats minimum with no margin for anything hence 13+ is where you want to be. If you have signals in the single digits you are going to have issues.

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#3336028 26-Jan-2025 18:33

This is off my white Sky TV box that loses signal every night around 4.45pm no matter what the weather

I have had Sky techs out 2 x in the last few months

Apsattv

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#3336103 26-Jan-2025 20:53

Yeah way below what it should be they must of aligned your dish during the peak wobble.

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#3336105 26-Jan-2025 20:58

Apsattv:

Yeah way below what it should be they must of aligned your dish during the peak wobble.

Thanks for that. Fingers crossed they actually fix it this time

Apsattv

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#3336115 26-Jan-2025 22:24

Sky have this on their page
https://help.sky.co.nz/s/article/dailysignaldrop

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Oblivian

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#3336118 26-Jan-2025 22:38

Finally.

But pulling the classic Microsoft line "a small number of customers report experiencing..."

Interesting how the causes don't include a wobbling satellite but others touching your stuff, or you adding to. Turning off and on won't help those lol

Apsattv

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#3336489 28-Jan-2025 00:17

Oblivian:

Finally.

But pulling the classic Microsoft line "a small number of customers report experiencing..."

Interesting how the causes don't include a wobbling satellite but others touching your stuff, or you adding to. Turning off and on won't help those lol

Well to be fair, it does only affect a few people, people with non optimized dishes or LNB that need to be replaced. The standard 60cm Sky dishes can handle the slight sat wobble due to their beamwidth.

But frustrating for those having issues.

tcabw

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#3336511 28-Jan-2025 08:54

Apsattv:

Well to be fair, it does only affect a few people, people with non optimized dishes or LNB that need to be replaced. The standard 60cm Sky dishes can handle the slight sat wobble due to their beamwidth.

But frustrating for those having issues.

Just to go back to my original topic........ A lot of the equipment (Dishes and LNB) are very old now and require attention. My point was that technicians are getting thinner and thinner on the ground with the business model SKY have applied to maintenance!

Tony C

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#3336579 28-Jan-2025 12:52

Sky tech booked in almost 4 weeks ago for the 28th (today) I also called Sky early last week to confirm that a tech was booked

So called Sky around 10.45am this morning and job rescheduled to 1/02 with zero contact to myself

Oblivian

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#3336603 28-Jan-2025 14:11

At this rate it'd be faster to make a call with the better half watching the signal check screen and start smacking it yourself.

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tweake

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#3336663 28-Jan-2025 17:35

Oblivian:

At this rate it'd be faster to make a call with the better half watching the signal check screen and start smacking it yourself.

this. except just pull gently on the side/top/etc of the dish and watch the signal. that will tell you which way to adjust.

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#3336664 28-Jan-2025 17:42

tcabw:

Just to go back to my original topic........ A lot of the equipment (Dishes and LNB) are very old now and require attention. My point was that technicians are getting thinner and thinner on the ground with the business model SKY have applied to maintenance!

i so dislike them being called techs. the real techs would almost have all gone by the time the sat service started. pretty much everyone by then was an installer. i've seen more knowledgeable people on here.

tho quite correct on the business model. i don't know if its just they are super busy with this sat issue or if contractors are putting off the work because it pays so little.

richms

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#3336757 28-Jan-2025 20:23

Oblivian:

At this rate it'd be faster to make a call with the better half watching the signal check screen and start smacking it yourself.

Dishes are often where people cannot access them safely like that. If you are paying sky for a service and they lack the staff to get it working then that is on them to solve. I bet they could look at the telemetry from the boxes and know who has the issues but they don't. And then you have to complain to get a credit about the downtime which they will often not give without a fight.

Richard rich.ms

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#3336764 28-Jan-2025 20:53

You seem unfamiliar with the 'at this rate.. ' genre.

It wasn't exactly an instruction.

But then, we wouldn't be labelled with the DIY or no8 mindset without people giving it merit.

I would not be surprised if there's even reluctance at face value to assist under urgency. Does paying for 'the service' even include cable/signal/satellite maintenance?

Whats to identify a household paying for the installation and ongoing costs since day dot, vs joe blogs doing it themselves or via another installer 15yrs ago and signing up for sky later/recently. Is it suddenly skys issue to adjust if you clicked 'theres a dish on my roof already'?. They don't exactly take dishes down on cancel. Knowing it's cheaper than paying someone three times on a flat.

Bit of a money minefield all over for little gain with all those not complaining/noticing propping up.

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