Sky TV's insane customer policy

Forums › Sky, Neon, Lightbox › Sky TV's insane customer policy

1 | 2

boby55

1539 posts

Uber Geek

Trusted

#390123 10-Oct-2010 12:08

CdTDroiD: lol thats good i might do that, in regards to what i would do with my customer.. i would fix the problem and advise them if it was an issue they have caused and out of warranty there may be a charge.

im just over being pushed around by big companys. they hax a bad attitude from the start thats why im upset. $49 isnt a big deal.

i think i might do that free instal thing lol

Beaware, It might have a clause in their TOS saying you can't have active service for e.g 3months before it is classed as a "New Installation"

pinkydot

247 posts

Master Geek

#390175 10-Oct-2010 15:50

if you moved. your account number will be changed too right?
cos i moved 2 years ago, when i called them they couldnt find me as a customer in their system after i told them my old account number.
After they search in the system, they told me that I got new account number.

vexxxboy

4245 posts

Uber Geek

#390184 10-Oct-2010 16:43

its the same thing if you move your sky to another room, if you just want it moved they charge you some ridiculous fee but if you cancel it and then if they are offering free multi room installation you take that offer, its free to move it, told to do this by the sky rep on the phone , so i would cancel it and then reinstall it, the only thing is you may have no service untill they reinstall it

Common sense is not as common as you think.

Hobchild

623 posts

Ultimate Geek

#390231 10-Oct-2010 19:07

Correct me if I'm wrong, but I was always under the impression that you did not own anything provided by sky but rather leased it. Therefore I would have thought any problem not caused by the customer would by fixed at sky's expense.

CdTDroiD

869 posts

Ultimate Geek

Trusted

#390235 10-Oct-2010 19:12

Hobchild: Correct me if I'm wrong, but I was always under the impression that you did not own anything provided by sky but rather leased it. Therefore I would have thought any problem not caused by the customer would by fixed at sky's expense.

another good point.

Follow me on Twitter !
Get help with Android from a XDA Recognized Developer - Google+

webwat

2036 posts

Uber Geek

Trusted

#390274 10-Oct-2010 21:46

I reckon if you could take the decoder in for a check they could probably prove the fault and replace for free, except for the lack of walk-in service.

Any tech that goes out apparently certifies your current setup (no matter how dodgy the original install was) and Sky will guarantee it from then on. You didn't mention how long ago the dish was installed but if you are sure its good, why not switch to freeview. Then you are better off, and Sky get to analyse their revenue end of year and wonder how to improve its service.

Time to find a new industry!

CdTDroiD

869 posts

Ultimate Geek

Trusted

#391367 13-Oct-2010 15:35

so guess what happened, was driving home yesterday and i got a call from a sky technician saying he was on his way to our house to fix the sky.

turns out they decided to turn up anyway and now they are going to upgrade us to myski hd for free lol

Follow me on Twitter !
Get help with Android from a XDA Recognized Developer - Google+

1 | 2