Kyanar:B1GGLZ: If they won't play ball then quote the CGA. It must be fit for the purpose i.e. component or HDMI to your modern TV..
I don't think the CGA applies to the hardware which they loan you. It's theirs after all. You could claim the service isn't fit for the purpose you intended, but you'd then have to prove that either you expressly told them that you intended to watch on a big screen TV without quality loss, or that they told you this was possible.
Yeah you'll struggle to fight for image quality angles when you don't subscribe to their HD video service.
At the end of the day you're trying to take their crap SD service and pretend it looks stunning via an alternative display method. Where this applies