SKY launches FAN PASS 2.0 with new content, pricing plans and improved technology

Forums › Sky, Neon, Lightbox › SKY launches FAN PASS 2.0 with new content, pricing plans and improved technology

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#1394960 26-Sep-2015 17:54

tried that - no effect

stuzz

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#1394967 26-Sep-2015 18:02

stocksp: tried that - no effect

You're correct. I was waiting until last moment to redeem but just tried and no go as well.

stocksp

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#1395000 26-Sep-2015 18:57

I emailed fanpass support and they replied with this

"The promotional code Fanpassrwc5 for 75% Off Weekly SS 1-4, was available from September 16 until September 26,2015. That promotional code is now invalid is will not be able to be applied to a purchase."

I referred them to the email they sent me which said Sunday, so will wait and see what they reply with

stuzz

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#1395003 26-Sep-2015 19:01

stocksp: I emailed fanpass support and they replied with this

"The promotional code Fanpassrwc5 for 75% Off Weekly SS 1-4, was available from September 16 until September 26,2015. That promotional code is now invalid is will not be able to be applied to a purchase."

I referred them to the email they sent me which said Sunday, so will wait and see what they reply with

I have emailed also. There appears to be no limitations to numbers mentioned.

Jaxson

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#1395122 27-Sep-2015 09:25

I was waiting until today also. Whats the go, I'm sure my email said longer than this...

Simply enter the voucher code below in payment options before midnight Sunday 27 September 2015 to redeem your discount.

stuzz

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#1395125 27-Sep-2015 09:31

This from Sky, this morning

"Thank you for contacting support.

We apologize for any issues you have encountered. We are looking into your inquiry regarding the promotional code and we will have an update to provide regarding that soon.

Best Regards,

FAN PASS Support

Ticket Details"

Jaxson

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#1395132 27-Sep-2015 09:43

Yeah I'm doing (well hope I'm doing, still waiting) the live chat option. Will see where that goes.

The wording on the email definitely indicates it should still be valid now.

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Jaxson

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#1395133 27-Sep-2015 09:47

"that expired at midnight on the 27th

midnight is the change of day"

No alternative codes are available at this stage.

stocksp

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#1395135 27-Sep-2015 09:49

I entered the code yesterday - the 26th and it did not work

stuzz

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#1395136 27-Sep-2015 09:50

Jaxson: "that expired at midnight on the 27th midnight is the change of day"

No alternative codes are available at this stage.

It failed for me yesterday, being the 26th.

Jaxson

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#1395137 27-Sep-2015 09:54

These guys are great.

grant_k

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#1395142 27-Sep-2015 10:07

Very disappointing for Sky to mess around their customers like this. But honestly, who needs Fanpass for the RWC?

ITV are doing a brilliant job and it's totally free!

stuzz

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#1395148 27-Sep-2015 10:19

grant_k: Very disappointing for Sky to mess around their customers like this. But honestly, who needs Fanpass for the RWC?

ITV are doing a brilliant job and it's totally free!

True. They are. It's just easier to watch via Fanpass on mobile devices.

bazzer

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#1395624 28-Sep-2015 11:02

Jaxson: I was waiting until today also. Whats the go, I'm sure my email said longer than this...

Simply enter the voucher code below in payment options before midnight Sunday 27 September 2015 to redeem your discount.

Guess it depends which day you consider midnight belongs to. Sounds like they are saying it had to be Saturday (i.e. before the midnight between Saturday and Sunday) but that doesn't explain why people couldn't use it on the 26th.

sidefx

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#1395630 28-Sep-2015 11:13

I actually thought Sky might be starting to change their ways when Fan pass came out, and was keen to give it a go first when they had the 7 day trial code, and then with the above $5 deal... but, neither of the codes worked as advertised and I still haven't been able to try it. Meh, same old Sky I guess.

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