Frustrating audio issues - quiet then loud then quiet

Forums › Sky, Neon, Lightbox › Frustrating audio issues - quiet then loud then quiet

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225 posts

Master Geek
+1 received by user: 29

Subscriber

#1612573 16-Aug-2016 16:39

antonknee:

GeorgefromLightbox:

We're still investigating. Thanks for your patience. I've not forgotten you...

Good to know. Well done @GeorgefromLightbox.

Hopefully you guys can get an outcome in this sooner rather than later. 5.1 is definitely a nice to have (and consistent audio for that matter).

@antonknee, in this day and age I would venture to say that 5.1 is a must have.

ALTRON

579 posts

Ultimate Geek
+1 received by user: 60

#1617583 25-Aug-2016 20:52

Watching Mr robot tonight i noticed the audio was at a noticeably low bit-rate and the image quality would step down to SD at times.

watching on win 10, latest chrome browser, 40Mbps VDSL, Ethernet so bandwidth wasn't the issue.

This has been happening a lot of late.

Junta

270 posts

Ultimate Geek
+1 received by user: 55

Trusted

#1617674 26-Aug-2016 08:59

Hi all, FYI still looking into these volume issues and hope to have something to you shortly. Again, I've not forgotten you...

unsignedint

69 posts

Master Geek
+1 received by user: 28

#1640925 26-Sep-2016 20:52

Any updates on this? Same problem for me on 100M fibre; Apple TV 4; direct to the TV (no receiver/amp).

Junta

270 posts

Ultimate Geek
+1 received by user: 55

Trusted

#1640927 26-Sep-2016 20:53

Believe it or not, we've been continuing work on this - we should have something to communicate soon.

Huge thanks for your collective patience: I know it's ongoing.

NzBeagle

971 posts

Ultimate Geek
+1 received by user: 128

Trusted

#1641537 28-Sep-2016 07:55

Is the issue related to specific content, or general distribution as I haven't noticed this occurring. Maybe I'll have to try Mr Robot tonight to see if it occurs with that.

New World

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Kickass

292 posts

Ultimate Geek
+1 received by user: 9

#1646835 6-Oct-2016 17:37

Hi George , any news on if this enable 5.1 audio ?

sen8or

1897 posts

Uber Geek
+1 received by user: 1402

#1661953 1-Nov-2016 11:46

Have had this on multiple devices and programs -

On the weekend watching deadwood S1 Ep 3 on PC connected to amp via analog line out and then last night watching the Strain, S1 EP 1 watching via PS3 app, HDMI straight to TV using TV audio. Not as bad as from the PC on the weekend, but noticeable

Cheers

Junta

270 posts

Ultimate Geek
+1 received by user: 55

Trusted

#1662010 1-Nov-2016 13:14

Info coming shortly...hold tight

Kickass

292 posts

Ultimate Geek
+1 received by user: 9

#1665287 7-Nov-2016 19:19

Anymore news - I'm holding out for 5.1 please :)

ernnie

2 posts

Wannabe Geek
+1 received by user: 1

#1667101 10-Nov-2016 08:07

I would like to report the same issue - the audio volume is increasing by an extreme amount of decibels.

If someone is listening to this with headphones or earphones then over time, this could cause hearing loss.

This should be high priority Lightbox!

Also reporting that 5.1 does not work at all using either Chromecast from Nexus 6P, Playstation 4 app and LG Smart TV app.

A bit disappointing really...

Dyson

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NzBeagle

971 posts

Ultimate Geek
+1 received by user: 128

Trusted

#1667102 10-Nov-2016 08:09

Agreed on the lack of 5.1. I've yet to come across this issue, through watching many episodes of suits and season 1 of Mr Robot.

jonathan18

7415 posts

Uber Geek
+1 received by user: 2850

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#1667122 10-Nov-2016 08:43

I only can watch Lightbox on the TV via Airplay, and know that I can't get 5.1 via that means; but I'm not sure what the situation is re 5.1 when Lightbox is accessed via a browser or the Apple TV 4 app.

Is it that Lightbox currently doesn't support 5.1 via any means, or just for those of us using Airplay?

NzBeagle

971 posts

Ultimate Geek
+1 received by user: 128

Trusted

#1667128 10-Nov-2016 08:47

I was under the impression it just didn't support 5.1, but then maybe i'll have to take another look.

rugrat

3142 posts

Uber Geek
+1 received by user: 945

Lifetime subscriber

#1667644 10-Nov-2016 21:40

It doesn't support 5.1.

I'm having no audio issue as others are on this thread(loud then quiet).
Watch through chrome cast one TV and other 2013 LG Lightbox applic.

I did get the loud and quiet when using Unotelly DNS servers, but haven't had the issue since gone back to Sparks DNS.

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