We fell over. :(

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270 posts

Ultimate Geek

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#2021994 24-May-2018 18:20

@grolschie - yes I think that Help article's gone since we relaunched. Sorry for any confusion.

@GV27 - yeah...unfortunately the PS3 is definitely on it's last legs, performance-wise. 11 years old...THAT makes me feel old cos I can remember them coming out! Little Big Planet 1 was just amazing back then.

@Shkiwi - not yet I'm afraid. I'm really sorry about that: this playback issue on Huawei's (and some other devices) has really kicked us hard. We're working to resolve it but no ETA yet. :(

grolschie

911 posts

Ultimate Geek

#2021997 24-May-2018 18:26

GeorgefromLightbox:
@grolschie - yes I think that Help article's gone since we relaunched. Sorry for any confusion.

Nope it's still up! Here is the URL again:
https://help.lightbox.co.nz/article/Does-Lightbox-support-5-1--audio

Thanks to andrewcnz on another thread, I now know I can rent videos from Google Play with 5.1 sound.

gzt

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#2021998 24-May-2018 18:27

I heard there was a short outage this afternoon. Upgrades?

Junta

270 posts

Ultimate Geek

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#2021999 24-May-2018 18:30

@grolschie - noted & edited; should go away v shortly...try refreshing

@gzt - not that I'm aware of? What time?

grolschie

911 posts

Ultimate Geek

#2022021 24-May-2018 19:06

GeorgefromLightbox:
@grolschie - noted & edited; should go away v shortly...try refreshing

*thumbs up*

gzt

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#2022025 24-May-2018 19:10

GeorgefromLightbox: @gzt - not that I'm aware of? What time?

Not exactly sure. Maybe around 2pm. A short wait after starting the app, progress, white lightbox message and then something like a planned maintenance back soon message.

Junta

270 posts

Ultimate Geek

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#2022027 24-May-2018 19:11

@gzt ... weird. Could have perhaps been a timeout of some sort? We haven't had an outage today that I know of...

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gzt

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#2022047 24-May-2018 19:24

I notice there is a new splash screen this evening. I'm wondering if there was a problem with that first time.

mikeymike76

14 posts

Geek

#2022254 25-May-2018 09:14

@GeorgefromLightbox This playback issue with the Huawei's and others, is it the encryption problem? How many models do you have affected? I noticed that my Samsung tablet, and my mothers samsung tablet are affected, and I am wondering how big this is?

How was this not caught in testing? surely you have a list of all the devices that people are actively using via the streaming platform connection, so it should be easy to put this into a compatiablility matrix to see if all the features you require are on the all the devices that are using the platfrom?

Junta

270 posts

Ultimate Geek

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#2023186 27-May-2018 08:55

@mikeymike76 Yes, it's quite impactful; we did know there'd be some device incompatibility but the extent was/is surprising to us. What we did not have was a full list of each & every device that'd be affected - the Android ecosystem being fractured as it is means that list is a) nearly impossible to create, as we'd have had to know each & every device + configuration out there, and b) always evolving, as OEMs release patches, fixes and updates.

That said, we've now been able to collate a list of affected devices that have experienced the issue on our service. We'll get them onto a Help article - I'll post the link when it's done.

grolschie

911 posts

Ultimate Geek

#2023195 27-May-2018 09:09

This most likely is a textbook example of how DRM harms the user experience. Pirates will just torrent the content anyway. It's only legitimate customers who are inconvenienced by this debacle.

Junta

270 posts

Ultimate Geek

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#2023227 27-May-2018 09:21

@grolschie it's very frustrating for us too. :(

gzt

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#2027505 2-Jun-2018 14:18

Lightbox
Sorry, something went wrong
Lightbox is having some work done on it.
We'll be back soon - check later!

2:15 pm approx. Imo this was some local event and the message is wrong.

mikeymike76

14 posts

Geek

#2029400 4-Jun-2018 20:13

@GeorgefromLightbox

How far away is the list of compatible devices, I tested another device (a phone by Vodafone VF-795) today thats running 5.1, and it failed with the same problem.

Thanks

Mike

Jase2985

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#2029441 4-Jun-2018 20:38

@GeorgefromLightbox:

Jase2985:
@GeorgefromLightbox no pending updates to 8.1 yet, and its noted on your website that there could be issues, im just wondering why when its pretty much the latest android OS. its a Huawei Mate 9

Ok thanks for the info. We're going to investigate.

any updates?

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