Grey Screen/ No signal

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MikeB4

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#345124 25-Jun-2010 10:05

Despite promises to the Telecom CTS Support folks Tivo Australia have failed to contact me. The Telecom Complex Support Team have been great its not their fault.

I have however escalated the issue to Telecom Senior Management. The actions of Tivo Australia is reflecting badly on Telecom.

Not to mention I am out of a Tivo for 5 weeks and counting.

catdog

107 posts

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#345138 25-Jun-2010 10:40

As posted earlier, have you tried adding an attenuator to the antenna cable? I know it seems like a strange thing to need to do, but it has been reported to fix similar problems for other freeview HD receivers.

MikeB4

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#345163 25-Jun-2010 11:40

Yep ,I tried an inline and a variable attenuator from DSE to bring my signal strength down to around 80 . But alas to no avail.

This unit is just a dead marine.

MikeB4

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#346346 29-Jun-2010 13:33

Telecom have advised that I am to get a new Tivo unit. It should arrive this week.

Kookoo

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#346770 30-Jun-2010 20:57

Nice one! Hope you have better luck with the new one.

Hello, Ground!

MikeB4

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#346851 1-Jul-2010 07:48

The new Tivo arrived by Courier last evening. I set it up last night and all seemed well.

A big thank you to the Telecom Management and especially the Telecom CTS team who got Tivo Australia to finally see sense.

MikeB4

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#370559 21-Aug-2010 06:54

It has been several weeks since my machine was replaced by Telecom. It has not skipped a beat. It is working flawlessly. Never missed a set recording , no grey screens nothing.

Thank you Telecom and the Complex Help Desk , you are awesome.

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