Tivo and telecom the worst customer service ive ever seen in my life

Forums › TiVo › Tivo and telecom the worst customer service ive ever seen in my life

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393 posts

Ultimate Geek

#490407 7-Jul-2011 08:52

they have finally responded and wil send me a new box. finally

this is where a signature goes

aaron11

203 posts

Master Geek
Inactive user

#490476 7-Jul-2011 10:44

thats great they are great when you can get hold of them LOL

What was wrong with the first one

aaron11

203 posts

Master Geek
Inactive user

#498559 27-Jul-2011 16:05

Yay I got an email from hybird today
the tivo has been better its not doing it as much but they are replacing it for a 3rd time
god hope this one is ok as my warranty runs out today and new one only had 30 days

Dunno what happened to the hrbird tv here i got an email from australia !!!!

gregmcc

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#498588 27-Jul-2011 17:04

aaron11: Yay I got an email from hybird today
the tivo has been better its not doing it as much but they are replacing it for a 3rd time
god hope this one is ok as my warranty runs out today and new one only had 30 days

Dunno what happened to the hrbird tv here i got an email from australia !!!!

The help desk is run out of Australia and some times they forget to change their profile to make it look like it's from someone in New Zealand.

BTW got an email from Tivo myself explaning why some channels can't be received, apparently there is a software bug that stops certain frequencies been avaliable for use, they are in contact with Tivo in the USA regarding this.

It's too bad they haven't got enought guts to come out and say that there is a problem

aaron11

203 posts

Master Geek
Inactive user

#498595 27-Jul-2011 17:12

gregmcc:
aaron11: Yay I got an email from hybird today
the tivo has been better its not doing it as much but they are replacing it for a 3rd time
god hope this one is ok as my warranty runs out today and new one only had 30 days

Dunno what happened to the hrbird tv here i got an email from australia !!!!

The help desk is run out of Australia and some times they forget to change their profile to make it look like it's from someone in New Zealand.

BTW got an email from Tivo myself explaning why some channels can't be received, apparently there is a software bug that stops certain frequencies been avaliable for use, they are in contact with Tivo in the USA regarding this.

It's too bad they haven't got enought guts to come out and say that there is a problem

What channels are we missing bud?? i didnt even know there are some we cant get

I must get a double plug for my aerial if I can get one lol so I can plug the tv into the areial as well as the tivo

mattwnz

20141 posts

Uber Geek

#498598 27-Jul-2011 17:15

aaron11: Yay I got an email from hybird today
the tivo has been better its not doing it as much but they are replacing it for a 3rd time
god hope this one is ok as my warranty runs out today and new one only had 30 days

Dunno what happened to the hrbird tv here i got an email from australia !!!!

You should still be covered by the CGA after the warranty runs out, so I wouldn't worry about that.

gregmcc

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#498604 27-Jul-2011 17:26

aaron11:
gregmcc:
aaron11: Yay I got an email from hybird today
the tivo has been better its not doing it as much but they are replacing it for a 3rd time
god hope this one is ok as my warranty runs out today and new one only had 30 days

Dunno what happened to the hrbird tv here i got an email from australia !!!!

The help desk is run out of Australia and some times they forget to change their profile to make it look like it's from someone in New Zealand.

BTW got an email from Tivo myself explaning why some channels can't be received, apparently there is a software bug that stops certain frequencies been avaliable for use, they are in contact with Tivo in the USA regarding this.

It's too bad they haven't got enought guts to come out and say that there is a problem

What channels are we missing bud?? i didnt even know there are some we cant get

I must get a double plug for my aerial if I can get one lol so I can plug the tv into the areial as well as the tivo

We are in the north waikato, and receive the signal off Te Aroha, for us TV33, TV Rotorua, and infor-Rotorua. I know we can receive these channels as the tv-tuner in the PC which is hooked to the same aerial receives tem just fine

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aaron11

203 posts

Master Geek
Inactive user

#498612 27-Jul-2011 17:42

Yes thats true but trying getting anyone to pay or repair under CGA.
They need to change that law or help or something lol.

I just take stuff back and dump it and walk off lol
then ring up the manager that usually works

BUT i honestly wouldnt be without my tivo
I love the transferin avis from the pc to the tivo its great!

Shame telecom cant bring their broadband and tivo prices down a bit lol

gregmcc:
aaron11:
gregmcc:
aaron11: Yay I got an email from hybird today
the tivo has been better its not doing it as much but they are replacing it for a 3rd time
god hope this one is ok as my warranty runs out today and new one only had 30 days

Dunno what happened to the hrbird tv here i got an email from australia !!!!

The help desk is run out of Australia and some times they forget to change their profile to make it look like it's from someone in New Zealand.

BTW got an email from Tivo myself explaning why some channels can't be received, apparently there is a software bug that stops certain frequencies been avaliable for use, they are in contact with Tivo in the USA regarding this.

It's too bad they haven't got enought guts to come out and say that there is a problem

What channels are we missing bud?? i didnt even know there are some we cant get

I must get a double plug for my aerial if I can get one lol so I can plug the tv into the areial as well as the tivo

We are in the north waikato, and receive the signal off Te Aroha, for us TV33, TV Rotorua, and infor-Rotorua. I know we can receive these channels as the tv-tuner in the PC which is hooked to the same aerial receives tem just fine

Spyware

3761 posts

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Lifetime subscriber

#498613 27-Jul-2011 17:46

We are in the north waikato, and receive the signal off Te Aroha, for us TV33, TV Rotorua, and infor-Rotorua. I know we can receive these channels as the tv-tuner in the PC which is hooked to the same aerial receives tem just fine

The last two are analog so hardly apply to a device with DVB-T tuners.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

aaron11

203 posts

Master Geek
Inactive user

#498617 27-Jul-2011 17:50

I dunno if im missing any channels in auckland lol

mattwnz

20141 posts

Uber Geek

#498619 27-Jul-2011 17:53

aaron11: Yes thats true but trying getting anyone to pay or repair under CGA.
They need to change that law or help or something lol.

They do have to abide by NZ laws. One of the reasons you pay tax and GST on the goods, is for that consumer protection, which is supposed to protect against poor quality products in NZ. It is probably one good reason to pay for the tivo over 3 years, so you do have some leverage over telecom, incase anything goes wrong with it outside the warranty. You obviously don't expect to have to buy a new tivo after just 2 years, that wouldn't be an acceptable life IMO.

gregmcc

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#498622 27-Jul-2011 17:56

Spyware:

We are in the north waikato, and receive the signal off Te Aroha, for us TV33, TV Rotorua, and infor-Rotorua. I know we can receive these channels as the tv-tuner in the PC which is hooked to the same aerial receives tem just fine

The last two are analog so hardly apply to a device with DVB-T tuners.

Sorry, 100% sure that they are digital as they quite happily show up in my PC tuner in the DVB-T, and besides Tivo sent out a message about these channels been added, why would they do that if they were analogue?

aaron11

203 posts

Master Geek
Inactive user

#498623 27-Jul-2011 18:01

I agree with you.. and yep im payin mine off over the 3 yrs
im glad i didnt have a titty fit now and try and get a refund
coz i would have to buy a recorder with freeview

my tv has freeview but I tape alot

My video players which i paid 700 for mitisubish black diamond which I just vgave away were still working after 10 yrs lol !!!!

Spyware

3761 posts

Uber Geek

Lifetime subscriber

#498625 27-Jul-2011 18:06

gregmcc:
Spyware:

We are in the north waikato, and receive the signal off Te Aroha, for us TV33, TV Rotorua, and infor-Rotorua. I know we can receive these channels as the tv-tuner in the PC which is hooked to the same aerial receives tem just fine

The last two are analog so hardly apply to a device with DVB-T tuners.

Sorry, 100% sure that they are digital as they quite happily show up in my PC tuner in the DVB-T, and besides Tivo sent out a message about these channels been added, why would they do that if they were analogue?

OK, TV Rotorua webpages says Freeview HD coming soon. I stand corrected.

mattwnz

20141 posts

Uber Geek

#498637 27-Jul-2011 18:38

aaron11: I agree with you.. and yep im payin mine off over the 3 yrs
im glad i didnt have a titty fit now and try and get a refund
coz i would have to buy a recorder with freeview

my tv has freeview but I tape alot

My video players which i paid 700 for mitisubish black diamond which I just vgave away were still working after 10 yrs lol !!!!

Yes the mitsubishis were good players.

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