Computer Repairs & IT Services Business

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TechNerd

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Geek
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#248910 15-Apr-2019 22:43

Hi All,

Due to not having a large budget for website I had a basic design done for me and have just recently updated all the content and images and am looking for feedback.

7 months ago I was made redundant and decided to start my own Computer Repairs & IT Services business as I have worked in that line of work for the past 12+ years. It has at times been slow but starting to get regular returning customers now and some commercial so business is picking up.

Perhaps there's a service you would expect from this sort of business that's not listed on my website or anything other sort of feed back would be greatly appreciated.

Look forward to hearing from some of you :)

Cheers.

https://www.repairspecialists.co.nz

Delphinus

611 posts

Ultimate Geek
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#2217750 16-Apr-2019 00:02

Pricing seems a bit cheap? I would have expected business IT support to be more around the $140-150+gst? But then I don't know your target market very well.

Why the different pricing? Doesn't seem to be any difference to paying 'business rates' eg no faster onsite service. What do I get for the extra money?
What do you charge a small business (1 man band) working from home? Are they business or personal?

Website seems to load pretty slowly. What's it built in and where is it hosted?

Good luck! Above feedback is just what jumped out at me.

Lias

5655 posts

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#2218216 16-Apr-2019 14:32

Delphinus:

Pricing seems a bit cheap? I would have expected business IT support to be more around the $140-150+gst? But then I don't know your target market very well.

Given my work recently paid $150/hour for a senior cloud/server engineer from a multinational, I think his current pricing is about right.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

nutbugs

272 posts

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#2218273 16-Apr-2019 15:25

There seems to be a bit of repeated content. Eg the pricing page states what your rates are twice. I would cull that out.
And yes, spell out the benefits of higher pricing as has been mentioned already.

cddt

1972 posts

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#2238296 15-May-2019 12:04

Have you considered reselling refurbished laptops / desktops?

If you can pick these up cheaply (ex-lease) from a supplier, you can probably resell them with a good margin (e.g. 100%). There's heaps of people looking to spend as little as possible on a machine for basic internet browsing, or homework machine for the kids, etc.

Bonus would be that you could pre-install some kind of remote desktop software so you can provide remote support in the future. You'd just have to be clear about warranty periods (e.g. 30 days).

waikariboy

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#2238303 15-May-2019 12:15

cddt: Bonus would be that you could pre-install some kind of remote desktop software so you can provide remote support in the future. You'd just have to be clear about warranty periods (e.g. 30 days).

i dont know about this, couldn't you be liable for any security issues that happen if this software was the cause of the problem

Balm its gone!

richrdh18

232 posts

Master Geek
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#2238316 15-May-2019 12:43

I agree with other re the pricing.

I used to run my own franchised computer repair business. They had a mixture of pricing. In the end I gave up on the business pricing model and just used one. Back then we charged, 60+ GST for Half hour jobs onsite, pop in tick and flick settings, turn the power back on kind of thing. $85 + GST and hour for larger work. For complete PC backup, rebuild and reload data we charged a set fee of 2.5 hrs but as we know it take a lot longer than that and I used to explain that to the customers whom were happy to pay that much once they were aware of the work/effort that went into keeping their data safe and restored etc.

Gave up the business as I got sick of dealing with stupid Joe public and businesses that wanted corporate everything systems but not prepared to pay for it.

I had a IT Recycler whom I used to get 2nd hand ex lease pcs from and i'd on-sell these to people whom only wanted internet and email access nothing else. Just offer the same warranty on the hardware that the supplier gave you. Normally 3 months.

Under promise and over deliver.