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Skinny

# 207837 16-Jan-2017 10:15
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Happy new year everyone!

You may have noticed our latest product has launched – Skinny Unlimited Broadband! We decided it was high time to get on board with the unlimited game!
Of course, it’s all at Skinny prices so you know you’re going to get a good deal.

This is a fixed line product – offering ADSL, VDSL and Fibre (100/20) where available.
We’ve introduced contracts for the first time ever, to give customers the option of being able to get a preferred price of only $58 per month for the first year and $88 per month for the second (over a 24 month term). This comes with a free modem and standard connection fee included. ETC fees apply.

We’ve still got our standard month-to-month/no contract option too at only $68 per month. You just need to purchase a Skinny Unlimited modem ($99 and that’s yours to keep) and also pay for a standard connection fee ($49).

Oh and for those who want a small amount of data, we’ve also launched a new plan - 40GB for only $40 per month! This product is over Spark’s 4G network.

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  # 1703968 16-Jan-2017 10:19
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A couple of things:

 

  • Your site says that the best I can get is VDSL, even though I'm currently on fibre (Waiewe St, Whakatane)
  • The link to the "legal offer summary" goes to a login page.

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  # 1703973 16-Jan-2017 10:32
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It would be handy to know where you have handovers in place and when/if you're planning on extending them - seems like fibre is only available in an extremely limited set of areas


 
 
 
 


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Skinny

  # 1703980 16-Jan-2017 10:46
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Behodar:

 

A couple of things:

 

  • Your site says that the best I can get is VDSL, even though I'm currently on fibre (Waiewe St, Whakatane)
  • The link to the "legal offer summary" goes to a login page.

 

Gidday! I'll be posting updates on Skinny Broadband products along with LivingSkinny. 

 

So for my inaugural post: 

 

- VDSL is the best you can get with Skinny Broadband Unlimited, as we don't have fibre available everywhere it's available. We don't yet offer it in Whakatane. 

 

- This was a bug from website go-live this morning and has since been fixed. Try flushing the cache and trying again :)

 

 

 

 


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  # 1703982 16-Jan-2017 10:48
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Is it possible to get a Static IP?

 

Can we BYO Modem (and therefore not buy the Skinny Modem)?


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Skinny

  # 1703983 16-Jan-2017 10:49
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nitrotech:

 

It would be handy to know where you have handovers in place and when/if you're planning on extending them - seems like fibre is only available in an extremely limited set of areas

 

 

Broadly speaking, we've got fibre available in all the major centres: Auckland, Hamilton, Wellington, Christchurch and Dunedin, plus a few outliers. 


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  # 1703984 16-Jan-2017 10:49
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trig42:

 

Is it possible to get a Static IP?

 

Can we BYO Modem (and therefore not buy the Skinny Modem)?

 

 

Nope to both. It's CGNAT only and modem purchase only. 


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  # 1704005 16-Jan-2017 11:24
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LivingSkinny: Happy new year everyone!

You may have noticed our latest product has launched – Skinny Unlimited Broadband! We decided it was high time to get on board with the unlimited game!
Of course, it’s all at Skinny prices so you know you’re going to get a good deal.

 

 

 

https://www.skinny.co.nz/broadband/ is not working? 

 

Is this naked broadband or can I get option of landline with it?


 
 
 
 


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  # 1704006 16-Jan-2017 11:24
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SkinnyBB:

 

nitrotech:

 

It would be handy to know where you have handovers in place and when/if you're planning on extending them - seems like fibre is only available in an extremely limited set of areas

 

 

Broadly speaking, we've got fibre available in all the major centres: Auckland, Hamilton, Wellington, Christchurch and Dunedin, plus a few outliers. 

 

 

 

 

same handovers as Bigpipe or different?  (have you put in your own new network, or using Bigpipe's?  If you were using Spark's, you would have full coverage)


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  # 1704007 16-Jan-2017 11:25
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This is confusing...

 

Spark Ventures have BigPipe which is quite successful and now Skinny Broadband which is now cheaper than BigPipe. Is this just a rebranded BigPipe connection or is it a whole other ISP with different infrastructure? Couldn't you just "partner" with BigPipe to bring broadband at Skinny prices since it is technically the same team doing both?

 

Otherwise congrats!





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Skinny

  # 1704009 16-Jan-2017 11:26
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maxeon:

 

LivingSkinny: Happy new year everyone!

You may have noticed our latest product has launched – Skinny Unlimited Broadband! We decided it was high time to get on board with the unlimited game!
Of course, it’s all at Skinny prices so you know you’re going to get a good deal.

 

 

 

https://www.skinny.co.nz/broadband/ is not working? 

 

Is this naked broadband or can I get option of landline with it?

 

 

Naked only. Also, this FAQ link might be useful :D https://www.skinny.co.nz/help/unlimited-broadband-faqs/


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  # 1704012 16-Jan-2017 11:28
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NonprayingMantis:

 

SkinnyBB:

 

nitrotech:

 

It would be handy to know where you have handovers in place and when/if you're planning on extending them - seems like fibre is only available in an extremely limited set of areas

 

 

Broadly speaking, we've got fibre available in all the major centres: Auckland, Hamilton, Wellington, Christchurch and Dunedin, plus a few outliers. 

 

 

 

 

same handovers as Bigpipe or different?  (have you put in your own new network, or using Bigpipe's?  If you were using Spark's, you would have full coverage)

 

 

It's the same network (and therefore handovers) as Bigpipe. More or less analogous to Skinny Mobile running on the Spark 4G network.  


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  # 1704018 16-Jan-2017 11:38
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michaelmurfy:

 

This is confusing...

 

Spark Ventures have BigPipe which is quite successful and now Skinny Broadband which is now cheaper than BigPipe. Is this just a rebranded BigPipe connection or is it a whole other ISP with different infrastructure? Couldn't you just "partner" with BigPipe to bring broadband at Skinny prices since it is technically the same team doing both?

 

Otherwise congrats!

 

 

 

 

I posted something similar in the other thread.  Seems like it would be a lot simpler just to offer contracts on Bigpipe (and drop the price!) than launch a whole new brand.  You have Bigpipe which is well established in the BB market, so now Skinny is going to confuse people and dilute a lot of it's brand equity by

 

a) launching fixed line (and dealing with, ugh! Chorus!) 

 

b) introducing contracts

 

Seems likely that all this will accomplish is shift a whole bunch of customers from Bigpipe to Skinny, which will cost Spark $$ to do, and make them even less money with ongoing prices being much lower.

 

 

 

I pay Bigpipe $89/m for VDSL, which I thought was very competitive for month-to-month standalone pricing (ignoring 'specials' or 'bundle with mobile discounts'.)  Now I can switch to Skinny, get what appears to be the exact same network performance and save $21 every month.

 

How will support work for SkinnyBB. If it's Bigpipe's network, does it use the same awesome BP support people with email?  Or have you introduced an annoying call centre?  (or can I do both?)

 

 

 

My SkinnyBB, could you please list out the differences and similarities between Bigpipe and Skinny so we can make an informed decision?

 

e.g. network, support, modem etc


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  # 1704022 16-Jan-2017 11:44
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...

 

also, on the point of diluting your brand equity, how do you reconcile https://www.skinny.co.nz/about/

 

where it says "In a nutshell, Skinny’s whole reason for being is to strip everything back, so you only pay for stuff you actually want at super low prices."

 

with the notion that Skinny fixed BB requires you to take the Skinny modem even if you don't want it?   

 

 

 

 

 

 


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Skinny

  # 1704077 16-Jan-2017 13:02
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michaelmurfy:

 

This is confusing...

 

Spark Ventures have BigPipe which is quite successful and now Skinny Broadband which is now cheaper than BigPipe. Is this just a rebranded BigPipe connection or is it a whole other ISP with different infrastructure? Couldn't you just "partner" with BigPipe to bring broadband at Skinny prices since it is technically the same team doing both?

 

Otherwise congrats!

 

 

The Skinny brand is better known than Bigpipe in the market in general. Skinny Unlimited uses the same network, but it isn't just rebranded Bigpipe. The idea is to keep Bigpipe doing the stuff it does best (online support, Bigpipe App, static IP option, plus more plans in the works) and have a simple offer through the Skinny brand (low prices, only one modem, CGNAT only, etc.) To your last point, we could perhaps have "partnered" with Bigpipe, but that only makes more sense to customers who know both brands - which most don't. We have a type of customer that likes the Skinny brand and a different type of customer that likes the Bigpipe brand, so we can offer different services depending on that customer. Doing it this way is actually less confusing to the general public, plus the customer can get the best suited product & service to them.


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  # 1704156 16-Jan-2017 15:09
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SkinnyBB:

 

michaelmurfy:

 

This is confusing...

 

Spark Ventures have BigPipe which is quite successful and now Skinny Broadband which is now cheaper than BigPipe. Is this just a rebranded BigPipe connection or is it a whole other ISP with different infrastructure? Couldn't you just "partner" with BigPipe to bring broadband at Skinny prices since it is technically the same team doing both?

 

Otherwise congrats!

 

 

The Skinny brand is better known than Bigpipe in the market in general. Skinny Unlimited uses the same network, but it isn't just rebranded Bigpipe. The idea is to keep Bigpipe doing the stuff it does best (online support, Bigpipe App, static IP option, plus more plans in the works) and have a simple offer through the Skinny brand (low prices, only one modem, CGNAT only, etc.) To your last point, we could perhaps have "partnered" with Bigpipe, but that only makes more sense to customers who know both brands - which most don't. We have a type of customer that likes the Skinny brand and a different type of customer that likes the Bigpipe brand, so we can offer different services depending on that customer. Doing it this way is actually less confusing to the general public, plus the customer can get the best suited product & service to them.

 

 

If you're still confused, it's all about marketing and target audiences. Callplus sorta does something similar though it's not the same.

 

Slingshot - Mass Market offering, plan still starts at 30/10, a few more traditional value add services.

 

Orcon - A bit more enthusiast focused, starts at 100/20, has gigabit, got ipv6 first

 

Flip - Budget market offering, eg CGNAT limits some capability as a trade off for price.

 

 

 

While Spark, Bigpipe and Skinny aren't quite the same, there is a lot of overlap in the audiences these three are targeting. 

 

 

 

It's still interesting nonetheless, but Spark has clearly done their market analysis and reckons there's a segment here they can appeal to.


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