The high current cells used in the 2P5S packs on quality brands like ryobi, milwaukee, bosch etc are rated to 10C for a short duration, not like the laptop cells that are way less than that. Its also why the capacity per cell is lower.
The refund option sucks if you purchased your product under a genuine sale situation. You then get back some money, but not enough to get a replacement at normal retail/non kick as$ sale prices.
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