Someone at work had a similar thing a few weeks back. Apparently AMI told them it was a materials defect as as such wasn't covered by insurance. They were told to go back to the supplier. I think theirs was just under two years old.

Our assessor has told me over the phone he is unlikely to be able to definitively determine the cause and as such it will "probably" be covered by insurance.

cadman:

 

wellygary:

 

If you are worried about the future of any replacement,  get them to replace any flat sheets with Laminated safety glass (not toughened)

 

 

Laminated glass lets moisture in the edges of the lamination point and it shows. Stick with toughened.

 

That's not strictly true as frameless balustrades use laminated glass and are out in the elements without issue, possibly is delamination you are referring to which is a quality control issue 

networkn:

 

I think we are going to insist that the remaining shower panels be replaced. Apparently, the stress on the remaining pieces will be significant and likely the same thing will happen again at a later date. Does that seem consistent with reasonableness?

 

Shower manufacturer has said that shower has been discontinued 5 years ago, so they can't supply an exact replacement, so the whole shower will need to be removed and replaced with a current model anyways.

 

 

 

 

 

The upside is that noone was near it when it happened. That does sound really scary.

Is it curved glass? Would have thought any size or shape of flat glass could simple be replaced with an appropriate equivalent otherwise.

Have seen similar happen with a glass topped outdoor table. No shards - just "popcorn" pea sized chunks of glass *everywhere*. Kept finding them for about a year later.

     >Our assessor has told me over the phone he is unlikely to be able to definitively determine the cause and as such it will "probably" be covered by insurance.<

Excellent ... it's what I'd fully expect.

Stu: It certainly isn't the same as the Fair Go of the past. I don't watch it regularly, if at all.

Heh, I don't watch it either, I just appear in it's episodes as a victim (Thought I'd better clarify lol).

Hammerer:

Exploding dinnerware and cookware/ovenware are the most common events because there are a lot more of these items and they are also exposed to temperature changes that increase the likelihood of failure.

I wasn't aware this could happen and I find it quite shocking. Also your point about the possibility of it happening with someone inside, like your kids. The extreme fragmentation is worrying. I'm glad no-one was hurt.

I recall the Fair Go episode, shattered everywhere. Another of outdoor table glass top. We had a not that old oven glass shatter.

Insurance is based on indemnity. It puts you back where you were. OTOH oh dear thats expensive, lets opt for a cheap option.

Id take a tough stance, its not a $50 pane, its safety, and you have young ones. It is not acceptable to "them" to have to face up to excess cost, but its also not acceptable to you to put up with the outcome that you had. 

Take them to task, but passively, give the an "out".  If they play the "sorry mate" card, then talk CGA, Fair Go. I am not one to play the poor me card, but bathroom glass shattering is a no brainer. Its like buying a new car, its great, but hopefully it wont explode. 

Rikkitic:

 

I wasn't aware this could happen and I find it quite shocking. Also your point about the possibility of it happening with someone inside, like your kids. The extreme fragmentation is worrying. I'm glad no-one was hurt.

 

 

 

As has been stated here, its not uncommon. 4yo oven, bang! that was my experience. In these days of hi tech stuff, I read the other day of an impending head transplant, and we still have oven glass, shower panels, and glass table tops exploding.

tdgeek:

 

Rikkitic:

 

I wasn't aware this could happen and I find it quite shocking. Also your point about the possibility of it happening with someone inside, like your kids. The extreme fragmentation is worrying. I'm glad no-one was hurt.

 

 

 

 

As has been stated here, its not uncommon. 4yo oven, bang! that was my experience. In these days of hi tech stuff, I read the other day of an impending head transplant, and we still have oven glass, shower panels, and glass table tops exploding.

 

The thing about ovens is that the handles are usually attached to the glass, so there is a hole, and the handle creates stress points on it. You can get the same with showers where the glass is connected, although some use frames around the glass. I do wonder how long it will be before the regulations get tougher, literally, like they did with balustrade glass, which is now super strict.