RunningMan:
You can see this behaviour if the filter(s) are blocked leading to cavitation of the fan. Everything seems to work, it cycles on and off, but the room doesn't heat.
Thanks. The filters are clean - I clean the HP and dehumidifier filters every couple of weeks. The room actually heats, it is just not consistent. For example, I left the HP on overnight and this morning the room is 22c, with the heatpump set to 22c.
It seems this is the way it is.