Neon goes round in circles and wont play?

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TeaLeaf

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#174988 12-Jun-2015 21:16

Before I log a support ticket, anyone have any ideas. The neon circles go round and round and I can see some bandwidth moving and it just stops and the x in top left corner dissapears.

I have unotelly DNS off and set to auto on the machine.

Jase2985

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#1323697 12-Jun-2015 21:27

have you looked at the troubleshooting or FAQ's on their site?

TeaLeaf

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#1323698 12-Jun-2015 21:32

of course.

johnr

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#1323709 12-Jun-2015 21:41

Have you done a done DNS flush on your PC?

lxsw20

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#1323711 12-Jun-2015 21:42

Have you got an ad blocker turned on? Have you tried a different browser?

TeaLeaf

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#1324491 14-Jun-2015 16:45

yeah did the dns refresh and got rid of the adblockers, whats weird is works on chrome but not FF, no biggy.

is there a way to have unotelly set so i can watch NZ content without having to remove the unotelling DNS servers? just have to change dynamo every time?

ianajmes

130 posts

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#1324507 14-Jun-2015 17:22

Hi, you might have tried this but set your Unotelly channel 2 to off in the Dynamo settings..i know it works for skygo..not sure about Neon as dont use.

IJD

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spagbowl

45 posts

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#1328248 20-Jun-2015 12:03

I am having a similar issue using Neon with Chrome on Xubuntu 14.04 LTS. Flash 18 built-in. I get the coloured circles, appears to buffer, but doesn't load.

I do not use Unotelly or any other VPN service. Re-installed Chrome. No Adblock. Does work on Galaxy Android app but 4.5in screen isn't ideal.

Neon's FAQ suggests a 'known issue' with Chrome but does not offer any solution except to make sure Flash is up-to-date. Difficult to try any other browser as Firefox limited to Flash 11.2 on Linux.

Any ideas?

TeaLeaf

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#1328620 21-Jun-2015 11:37

thats a tough one.

all i know is a dns flush and a history deletion fixed my issue on chrome but not firefox, but i reinstalled firefox and it worked, go figure.

spagbowl

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#1330855 24-Jun-2015 17:11

It is now working on Firefox with Flash 11.2. Not working on Chrome with Flash 18. Go figure.