iTunes US does not accept the new Onesmart card

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bj99

169 posts

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#205556 17-Nov-2016 17:45

One of the most useful things about the Air New Zealand Onesmart card used to be that it was an accepted payment method on iTunes US. This was so much easier than paying a premium for iTunes gift cards.

Now that Air NZ has severed ties with flybuys they have re-issued Onesmart cards.

I have just tried to setup my new card with my itunes account and it fails with "payment method declined".

Has anyone else had any success with the new Air NZ Onesmart card and iTunes US?

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#1673003 17-Nov-2016 17:51

I saw a thread last night saying it did work on Itunes US but not hulu etc now

Thread

http://www.geekzone.co.nz/forums.asp?forumid=179&topicid=205313

littleheaven

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#1673075 17-Nov-2016 19:01

I loaded the card number into my US iTunes account without an issue, but haven't tried to actually buy anything.

Edited to add that I checked my iTunes account payment info on my iPad. The new OneCard was saved but it was asking me for the card's security code, which I had already entered yesterday, and when I put it in again, the card got rejected. Annoying.

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freitasm

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#1673123 17-Nov-2016 20:44

The new OneSmart card was issued not only because of the end of relationship with FlyBuys, but because Air NZ and BNZ aren't working together anymore (BNZ was the issuer for the original OneSmart).

PhantomNVD

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#1673162 17-Nov-2016 21:20

freitasm:

The new OneSmart card was issued not only because of the end of relationship with FlyBuys, but because Air NZ and BNZ aren't working together anymore (BNZ was the issuer for the original OneSmart).

who is the new issuer?

I just spent over two and a half hours trying to locate a card loading payment where I'd used the "new" bank loading details but the "old" card reference and somehow "lost" $1500 since Sunday.

the "old" onesmart team (BNZ? were fantastic at trying to resolve my issue, even though i was technically a customer leaving their bank, but whoever the "new Transition Team" are they just kept flicking the buck back on the "old" team.... eventually a lovely lady named Suzanna who got me BACK 1/2hour after transferring me to the "new" team phoned the Transition Team herself as she saw the senselessness of my (patient - I WAS after $1,500 of my own money here!) travails although she finally gave up after about 20mins on hold herself(!)

now I await a followup call when her team gets together with the other team to sort it all out \_0_/

sbiddle

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#1673164 17-Nov-2016 21:26

Travelex issue the cards. Air NZ simply brand the Travelex product (which is similar to what many banks are doing also).

clinty

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#1673165 17-Nov-2016 21:26

Travelex is the new issuer

Are you using the contact numbers here?

Clint

Edit Snap :)

PhantomNVD

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#1673169 17-Nov-2016 21:32

clinty: Travelex is the new issuer

Are you using the contact numbers here?

Clint

Edit Snap :)

yep, backward and forwards... 7 different people in 2 1/2 hours... and still no result!

at least the BNZ helpdesk was courteous and friendly, the Travelex one just dumped me ASAP, often before they even understood the problem

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sbiddle

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#1673235 17-Nov-2016 23:31

The Travelex product is a huge step backwards in many respects, but with Air NZ and BNZ parting ways it's the only obvious solution for them to use. Most of the big banks have all ditched their in house products as well and simply brand the Travelex product with their own logo.

Chriswokes

5 posts

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#1673253 18-Nov-2016 00:11

It's kind of an institutional error. The companies come to an end of the terms. So, you are out of luck here buddy.

ericvan

2 posts

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#1673733 18-Nov-2016 17:24

My brand new OneSmart no longer works with US iTunes either :-(

What a terrible migration process too. Took me 2 hours !

morrisk

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#1673740 18-Nov-2016 17:37

Same issues for me - terrible transition involving waiting for call to be answered, then transferred 3 times to different team - eventually sorted and funds transferred to new card.

Then card rejected by my US iTunes account when I went to update this so have put money in the account using a iTunes gift card bought online. Need to have money to in account to pay the iCloud monthly fee.

JonoNZ

274 posts

Ultimate Geek

#1673889 18-Nov-2016 22:11

Same problem here, new card won't work with US iTunes.

The setup and migration process is very bad too -- not sure who'd developed the site or tested it but they didn't do a good job.

I'll be transferring all funds out and suspending the OneSmart service, it's now useless to me.

bj99

169 posts

Master Geek

#1674063 19-Nov-2016 11:43

JonoNZ:

I'll be transferring all funds out and suspending the OneSmart service, it's now useless to me.

I've used my Onesmart balance to buy itunes gift cards from pcgamesupply.com and will now cancel the card too.

A huge waste of time.

freitasm

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#1674066 19-Nov-2016 11:46

Not sure it was a "huge waste of time". It worked while it worked, so no time wasted really. Move on to the next one - can always get cards from here.

littleheaven

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#1674071 19-Nov-2016 11:49

I'm going to cancel mine and get a Kiwibank Loaded For Travel Visa. Their Loaded Everyday debit cards work with Hulu and iTunes but they are phasing those out. Does anyone know what will happen with my air points account? Will I continue to use the OneSmart card just to collect air points?

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

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