Anybody with an Amazon Firestick not able to get to the Home screen?

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75 posts

Master Geek
+1 received by user: 8

#2465211 19-Apr-2020 09:34

Thanks guys. I have lodged a ticket with Getflix, but they would only accept it wasn't a problem at my end after I sent a link to this thread. I would be happy with NZ Netflix and Amazon Prime, but my wife likes Hulu so I can't set an NZ DNS. Letting the Fire TV update the home page every few days through my phone is a hassle I will have to live with for a while. If anyone can think of a work around, please let me know.

miritom

2 posts

Wannabe Geek
Inactive user

#2465396 19-Apr-2020 12:56

I have a similar problem since a few days ago. My guess is that Amazon started to block the getflix proxy from their home screen. It's still possible to run applications from the settings menu (settings->applications->manage installed supplications->app->launch application). For Amazon content, changing to different DNS caches the home screen temporarily, then it's possible to switch back to getflix DNS and launch the prime video app.

lchiu7

6521 posts

Uber Geek
+1 received by user: 543

Trusted

#2465406 19-Apr-2020 13:28

It would be good if somebody could check using another proxy service.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

miritom

2 posts

Wannabe Geek
Inactive user

#2465502 19-Apr-2020 16:43

It's also possible to launch apps from the fire TV phone app (https://play.google.com/store/apps/details?id=com.amazon.storm.lightning.client.aosp for Android).
Home screen is only needed for prime video, since it can't be launched from the settings menu or the phone app.

old3eyes

9158 posts

Uber Geek
+1 received by user: 1364

Subscriber

#2465849 20-Apr-2020 09:16

miritom: I have a similar problem since a few days ago. My guess is that Amazon started to block the getflix proxy from their home screen. It's still possible to run applications from the settings menu (settings->applications->manage installed supplications->app->launch application). For Amazon content, changing to different DNS caches the home screen temporarily, then it's possible to switch back to getflix DNS and launch the prime video app.

I don't think Amazon has blocked the Getflix DNS as it works fine on my Apple TV with the same DNS. The problem with the Apple TV is that you can't get the Fire TV apps only Amazon Prime Video and the CBS News app.

Regards,

Old3eyes

lchiu7

6521 posts

Uber Geek
+1 received by user: 543

Trusted

#2466172 20-Apr-2020 14:13

old3eyes:

miritom: I have a similar problem since a few days ago. My guess is that Amazon started to block the getflix proxy from their home screen. It's still possible to run applications from the settings menu (settings->applications->manage installed supplications->app->launch application). For Amazon content, changing to different DNS caches the home screen temporarily, then it's possible to switch back to getflix DNS and launch the prime video app.

I don't think Amazon has blocked the Getflix DNS as it works fine on my Apple TV with the same DNS. The problem with the Apple TV is that you can't get the Fire TV apps only Amazon Prime Video and the CBS News app.

I find when Home doesn't appear, even if the Apps icons are shown in the Apps tab, if you select one, you get three dots for a while and then it says application cannot be found. Need to switch networks to get Home back. I thin it's a Getflix thing but unless somebody with another proxy or VPN can confirm, that's speculation.

Even if Home cannot be selected I can still watch all US content another way. In fact I can even watch Netflix US from a device with DD+ audio (not the Firestick)

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

Mighty Ape

Shop now at Mighty Ape (affiliate link).

old3eyes

9158 posts

Uber Geek
+1 received by user: 1364

Subscriber

#2471402 26-Apr-2020 10:05

Got an update from Getflix

Hello.

We just replaced router responsible for your Amazon Prime region.
Please login here: https://www.getflix.com/manage/dashboard and click Force IP Update button.
Then please deregister your streaming device, restart router and device.
Register again and check Prime.
Different customers have different experience, but for US Prime we recommend US DNS'es.
On some of the device Amazon is checking country origin of your DNS.
United States — Virginia (East) -
United States — Dallas (Central) -
United States — Oregon (West) -
Let us know about the result.

As this is not a private group I have removed the DNS addresses.

I got as far as trying to re register the Fire TV only to find that the Amazon 2FA system seems to be down as I don't receive the SMS code. It normally arrives in a bout 15 seconds. :-(

Will update when the 2FA system works

Regards,

Old3eyes

snnet

1413 posts

Uber Geek
+1 received by user: 556

#2471405 26-Apr-2020 10:15

lchiu7:

I find when Home doesn't appear, even if the Apps icons are shown in the Apps tab, if you select one, you get three dots for a while and then it says application cannot be found. Need to switch networks to get Home back. I thin it's a Getflix thing but unless somebody with another proxy or VPN can confirm, that's speculation.

Even if Home cannot be selected I can still watch all US content another way. In fact I can even watch Netflix US from a device with DD+ audio (not the Firestick)

My DNS service hasn't had a problem like this yet.

[Mod update (MF): this is a public discussion so removed mention of working services to avoid being blocked]

NotReally

75 posts

Master Geek
+1 received by user: 8

#2471794 27-Apr-2020 07:26

Thanks old3eyes. Putting the West and Central DNS into the Fire TV directly. It didn't even need a reboot. Home screen loaded immediately. Cheers.

old3eyes

9158 posts

Uber Geek
+1 received by user: 1364

Subscriber

#2471825 27-Apr-2020 09:50

NotReally: Thanks old3eyes. Putting the West and Central DNS into the Fire TV directly. It didn't even need a reboot. Home screen loaded immediately. Cheers.

Thanx for the reply. I should have just gone and put the DNS in and see what happened rather than deregister it. Tried again this morning but still no 2FA code from Amazon. I can't turn off 2FA as I need a 2FA code to do that. Catch 22. I last used their 2FA last week to log my wife's desktop into my account with no problems.

I'll try to find someone at Amazon to report this two and see how I go. Technology can be a pain in the but when it doesn't work.

Regards,

Old3eyes

old3eyes

9158 posts

Uber Geek
+1 received by user: 1364

Subscriber

#2472088 27-Apr-2020 14:35

Finally got Amazon to disable 2FA and now the Fire TV has been registered again and all is good again.

Regards,

Old3eyes

Quic Broadband

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LGSAM

237 posts

Master Geek
+1 received by user: 21

#2472121 27-Apr-2020 15:14

I thought my WiFi had been playing up but changing dns has fixed it . Now if Getflix would fix things for Disney+ I would be happy , but not holding my breath .

NotReally

75 posts

Master Geek
+1 received by user: 8

#2541905 15-Aug-2020 19:24

Hi, has anyone else had this problem again? The home page stopped loading last night and the fix of changing the DNS to US servers hasn't worked. I've lodged a ticket with Getflix but I have found I get faster help from Geekzone members. Any ideas? Thanks.

BlackrazorNZ

41 posts

Geek
+1 received by user: 24

ID Verified

#2541935 15-Aug-2020 20:15

Yes - I'm having the same issue, starting yesterday evening.

old3eyes

9158 posts

Uber Geek
+1 received by user: 1364

Subscriber

#2542041 16-Aug-2020 08:52

I'm on Getflix and no problems last nite or this morning but just refreshed home page and back to "Home page not available" last time it was a faulty router.

Regards,

Old3eyes

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