Disney+ (launching Q4 2019)

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#2368257 4-Dec-2019 17:38

LGSAM:

Any Disney plus users using DNS4ME ? I have been using Getflix but get constant buffering using their DNS . I am using Sony Android TV

I've used both. DNS4ME performed much better for Disney+ for me.

LGSAM

237 posts

Master Geek

#2368356 4-Dec-2019 20:07

Handle9:

LGSAM:

Any Disney plus users using DNS4ME ? I have been using Getflix but get constant buffering using their DNS . I am using Sony Android TV

I've used both. DNS4ME performed much better for Disney+ for me.

It seems Getflix is ignoring the setting for viewing from your own country and the buffering is terrible if viewing HDR , their response was to not use their DNS when viewing Disney , not ideal .

Handle9

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#2368358 4-Dec-2019 20:14

LGSAM:

Handle9:

LGSAM:

Any Disney plus users using DNS4ME ? I have been using Getflix but get constant buffering using their DNS . I am using Sony Android TV

I've used both. DNS4ME performed much better for Disney+ for me.

It seems Getflix is ignoring the setting for viewing from your own country and the buffering is terrible if viewing HDR , their response was to not use their DNS when viewing Disney , not ideal .

I'm not in NZ (or the US) so am using it for viewing a US account.

Zepanda66

533 posts

Ultimate Geek

#2369097 5-Dec-2019 20:12

Not sure what they changed recently but whatever they did has worked. Service seems much more stable now. Watching Return of the jedi in 4k perfectly. No stuttering at all no resolution drops anymore. Good stuff!

http://www.speedtest.net/result/7315955530.png

ashjmckenzie

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Wannabe Geek

#2370039 7-Dec-2019 13:24

I had been trying to watch Mandalorian and having constant buffering issues... several different times of day and differing devices, I have no issues with Lightbox, Netflix or Youtube.

I was curious to see if DNS might affect the CDN that gets picked, I changed my Routers DNS to 1.1.1.1 and I haven't had a single glitch since. Previously I was using Orcons automatically issued address.

Zepanda66

533 posts

Ultimate Geek

#2375078 13-Dec-2019 22:18

App was very stable tonight during the Mandalorian it only glitched once at the start and started playing in a different language lol but once I restarted it again it played fine no buffering or stuttering its getting better at handling server load. Hopefully they have it perfect before the marvel shows start rolling out.

http://www.speedtest.net/result/7315955530.png

jonathan18

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#2375567 15-Dec-2019 08:21

Succumbed for the school holidays and signed up for the service yesterday; things play fine on our mobile devices, but we're getting terrible buffering (if it plays at all) on our TVs. This is either with the built-in app on an LG TV or via either of the Amazon Fire TVs.

Wondering if it was anything to do with those devices being wired vs using wifi I switched an Amazon Fire TV to wireless and, while it's slightly better (in that programmes seem to always start at least), the buffering is still bad enough to make it not viable to use.

Searching the thread I found this:

LGSAM:

Handle9:

LGSAM:

Any Disney plus users using DNS4ME ? I have been using Getflix but get constant buffering using their DNS . I am using Sony Android TV

I've used both. DNS4ME performed much better for Disney+ for me.

It seems Getflix is ignoring the setting for viewing from your own country and the buffering is terrible if viewing HDR , their response was to not use their DNS when viewing Disney , not ideal .

I'm using Getflix, so I assume this is where the problem lies.

Have any other Getflix users (eg @LGSAM) found a solution, other than not using their DNS for Disney? We have their DNS at the router level; I can't see any feasible way of changing that solely for this one SVOD. Are there any Getflix settings that affect Disney's performance?

I wonder if this is yet another example of Getflix not giving a flying fudge about it's old 'lifetime subscribers', and so can't be arsed fixing this problem.

Given there's a decent amount of content there to keep the family entertained over the holidays (we're thinking of a Simspsonsathon from the very beginning with my eldest kid) it would be good to get it working properly!

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BuzzLightyear

411 posts

Ultimate Geek

#2375568 15-Dec-2019 08:23

I found getflix performance on the whole really bad recently so went back to DNS4ME. So much better. Lifetime or not the service has become sub par.

LGSAM

237 posts

Master Geek

#2375926 15-Dec-2019 19:04

jonathan18:

Succumbed for the school holidays and signed up for the service yesterday; things play fine on our mobile devices, but we're getting terrible buffering (if it plays at all) on our TVs. This is either with the built-in app on an LG TV or via either of the Amazon Fire TVs.

Wondering if it was anything to do with those devices being wired vs using wifi I switched an Amazon Fire TV to wireless and, while it's slightly better (in that programmes seem to always start at least), the buffering is still bad enough to make it not viable to use.

Searching the thread I found this:

LGSAM:

Handle9:

LGSAM:

Any Disney plus users using DNS4ME ? I have been using Getflix but get constant buffering using their DNS . I am using Sony Android TV

I've used both. DNS4ME performed much better for Disney+ for me.

It seems Getflix is ignoring the setting for viewing from your own country and the buffering is terrible if viewing HDR , their response was to not use their DNS when viewing Disney , not ideal .

I'm using Getflix, so I assume this is where the problem lies.

Have any other Getflix users (eg @LGSAM) found a solution, other than not using their DNS for Disney? We have their DNS at the router level; I can't see any feasible way of changing that solely for this one SVOD. Are there any Getflix settings that affect Disney's performance?

I wonder if this is yet another example of Getflix not giving a flying fudge about it's old 'lifetime subscribers', and so can't be arsed fixing this problem.

Given there's a decent amount of content there to keep the family entertained over the holidays (we're thinking of a Simspsonsathon from the very beginning with my eldest kid) it would be good to get it working properly!

I spent way too much time with Getflix so called support , in the end they told me to use my providers DNS when using Disney as there was nothing they could do . I must have tried every configuration Getflix has and it made no difference . I dont think they care .

jonathan18

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#2376649 16-Dec-2019 22:13

I contacted Getflix yesterday and got a relatively quick response. They suggested trying the Aus DNS servers, and I can report I now have Disney+ working ok on the TV and Amazon Fire TVs, and none of the other VOD services we use appear to have broken. At this point it’s looking pretty good.

Now if only they’d provide decent sound via either the LG app or Amazon Fire TV: I’d give up HDR any day for full 5.1 or better...

LGSAM

237 posts

Master Geek

#2377249 17-Dec-2019 19:09

jonathan18:

I contacted Getflix yesterday and got a relatively quick response. They suggested trying the Aus DNS servers, and I can report I now have Disney+ working ok on the TV and Amazon Fire TVs, and none of the other VOD services we use appear to have broken. At this point it’s looking pretty good.

Now if only they’d provide decent sound via either the LG app or Amazon Fire TV: I’d give up HDR any day for full 5.1 or better...

Hi , what servers have you selected ? I tried the Aus servers and it stuffed my Aus ch7 and 9 .

jonathan18

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#2377259 17-Dec-2019 19:43

Using the two Aus ones as per their website; I don't watch any Aus TV so no issues for me. But, yeah, clearly this isn't a solution for everyone and Getflix should sort it out properly.

LGSAM

237 posts

Master Geek

#2377262 17-Dec-2019 19:48

jonathan18:

Using the two Aus ones as per their website; I don't watch any Aus TV so no issues for me. But, yeah, clearly this isn't a solution for everyone and Getflix should sort it out properly.

It does not sound promising , when I replied back to them after changing to the Aus servers saying it had affected my Aus channels they said there was nothing more they could do for me .

clinty

1182 posts

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#2379968 22-Dec-2019 13:44

The X-Men movies up to Days of Future past have just shown up on Disney+ :D

Clint

Zepanda66

533 posts

Ultimate Geek

#2380051 22-Dec-2019 15:20

clinty: The X-Men movies up to Days of Future past have just shown up on Disney+ :D

Clint

Yep watched days of future past last night. Probably the last good X-Men movie. Too bad Logan wont be on there cause its r-rated. Also anyone see that new Disney+ original movie Togo starring Willem Dafoe yet?

http://www.speedtest.net/result/7315955530.png

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