Plea for expert help

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#1301310 10-May-2015 01:13

How did you pay for it? If a credit card then go down that route.

But the multiplier will go up over the standard if only a single core is active to give a boost to non multicore optimized software. It can do that because the others are basically idle so not making much heat.

I think there is enough people with heat issues on them that adding more cooling to see if it speeds up is worthwhile.

Richard rich.ms

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#1301314 10-May-2015 07:05

I get bad buys sometimes. Sometimes it's not worth me tearing my hair out and be in a bad mood and shout at everyone. SomeTimes it's best to either accept it or cut your losses and get rid of it. In life you win some and you lose some. Richms must have an exceptional copy or he lives in an ice box. Just accept your pipo will never become rich's pipo. If you can accept that then try cooling and if it doesn't work smile and move on

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#1301356 10-May-2015 08:40

Rikkitic:
joker97: Throttling is a bios algorithm that if defective prevents the cpu from ever getting hot so your performance is crap.

The multiplier on cpu-z should tell you it's throttling.

If not ... Just get a refund

This is getting over my head as I have never played with overclocking but the multiplier should be 10 to achieve the rated frequency of 1.3 ghz yet it was actually 6 when the computer slowed and the cpu failed the diagnostic test. At other times it went over 15. I don't understand this well enough to know what significance that has.

At this stage I would like to get a refund but the Chinese supplier is trying to deny any liability so it will be a battle. Mainly I just want to get the thing to work if at all possible.

the max multiplier is no magic number like 10, but it is as designed by the guys at intel. it could be 12, for example, and can boost temporarily to 15. to know what is the normal, set your power plan to: min CPU 100% and the stable multiplier is the normal multiplier at 100% outoput. when it goes higher it is in turbo boost. when it goes lower it is throttling.

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#1301367 10-May-2015 10:52

joker97: I get bad buys sometimes. Sometimes it's not worth me tearing my hair out and be in a bad mood and shout at everyone. SomeTimes it's best to either accept it or cut your losses and get rid of it. In life you win some and you lose some. Richms must have an exceptional copy or he lives in an ice box. Just accept your pipo will never become rich's pipo. If you can accept that then try cooling and if it doesn't work smile and move on

I agree in principle and I am at the point of giving up on the Pipo and looking for another solution. The problem I have is that nearly all of my buys seem to turn out bad and I cannot understand why that should be so. In any case I am prepared to write it off but I still intend to pursue the matter with the supplier, who has done everything to evade responsibility. I don't think they should be allowed to get away with that.

I am about to leave for the day but I will try some other things like the cooling trick next week. Even if I can never get this to work correctly, I need to gather evidence for my fight with the seller. In the meantime, I have tried all the software solutions suggested in the different links. The power settings are all on max performance. I installed all Windows updates and upgraded the Intel driver. I changed the Registry power setting value. I even went into the BIOS (I figured what the hell?) and increased the graphic memory allotment. So far absolutely nothing makes any difference at all!

Thanks again for the support. I will keep you posted.

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#1301368 10-May-2015 10:55

if the multiplier goes down when it sucks then it's throttling. 100% confirms that.

things will only get better, don't worry too much, life's not fair.

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#1301494 10-May-2015 16:36

Not that it's a lot of help with the Pipo, but if you have no luck with getting a replacement and are looking for an alternative solution, I just got a Minix Neo Z64 Windows box from Expansys late last week and so far I've been very happy with it. Ran Plex on it for several hours last night with no problems. I hope you get your money back from Pipo. Like Richms said, you can try getting the credit card payment reversed if the item is faulty and the supplier isn't playing ball.

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#1301730 11-May-2015 09:33

Good morning all.

The saga continues. I downloaded another diagnostic program that makes more sense to me and ran some more tests.

CPU temperatures reached a maximum of around 86 degrees during stress testing, 4 degrees under TJ max, but only briefly. Most of the time they were in the 60’s. Diagnostic reported no thermal problems.

I tried streaming a film and it soon jittered and froze as before. For the first time I was able to view diagnostic data when this happened. All core temperatures were in the 60s, not hot at all. Everything else appeared normal except the CPU load was running at 100% and the multiplier dropped to as low as under 2. It had been as high as 19 before the film started running. I stopped the film and it recovered a little to 6. I ran the Intel diagnostic and it failed the CPU.

I am really out of my depth here so don’t know what to make of this but if the multiplier is dropping so low I assume that indicates throttling. Yet the temperatures are not high. Does this mean a faulty CPU? Can anyone shed more light on this? Any suggestions as to what to try next?

I have already given up on this box but I would like to better understand what is actually happening here, both to underpin my arguments with the supplier and just to know what is going on.

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#1301753 11-May-2015 09:49

I'm absolutely no expert on this sort of thing either, but at this point I'd just send the thing back with a copy of that Intel diagnostic as proof of a problem, and demand a replacement or a refund. If it's saying the CPU failed, then I'm assuming that's indicative that something is wrong with it, since everything else is passing your tests. I wouldn't waste any more time or stress on it unless the supplier pushes back.

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#1301770 11-May-2015 10:17

littleheaven: I'm absolutely no expert on this sort of thing either, but at this point I'd just send the thing back with a copy of that Intel diagnostic as proof of a problem, and demand a replacement or a refund. If it's saying the CPU failed, then I'm assuming that's indicative that something is wrong with it, since everything else is passing your tests. I wouldn't waste any more time or stress on it unless the supplier pushes back.

Unfortunately the supplier hasn't been very cooperative until now. It is going to be a battle.

Thanks for your other suggestion by the way, but there is no way I am going through that hell again. I am going to get a cheap desktop with Win 7 or even XP and stick to that. I have well and truly had it with this minibox/8.1 crap.

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#1301771 11-May-2015 10:21

Rikkitic:
littleheaven: I'm absolutely no expert on this sort of thing either, but at this point I'd just send the thing back with a copy of that Intel diagnostic as proof of a problem, and demand a replacement or a refund. If it's saying the CPU failed, then I'm assuming that's indicative that something is wrong with it, since everything else is passing your tests. I wouldn't waste any more time or stress on it unless the supplier pushes back.

Unfortunately the supplier hasn't been very cooperative until now. It is going to be a battle.

Thanks for your other suggestion by the way, but there is no way I am going through that hell again. I am going to get a cheap desktop with Win 7 or even XP and stick to that. I have well and truly had it with this minibox/8.1 crap.

I totally understand! In that case an Intel Nuc might suit. You can get a base model for around $500 and they have an IR receiver for home theatre use. PB Tech have some already built or you can choose your own bits and pop them in.

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#1301775 11-May-2015 10:25

I think the chargeback route might be the go, since you're already having trouble with the supplier.

I wouldn't go older than Windows 7. I have an old Windows 7 laptop doing the streaming thing well for us, and I'm not sure where to go for a second unit I'll possibly need in a few weeks. Possibly a NUC or BRIX, but will have to do some more homework first.

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#1301790 11-May-2015 10:35

littleheaven: .. In that case an Intel Nuc might suit. You can get a base model for around $500 and they have an IR receiver for home theatre use. PB Tech have some already built or you can choose your own bits and pop them in.

+1

I had never heard of a Pipo X7 until I read your despairing posts - sounds like a dog.

The Intel NUC is a completely different beast.
It Just Works.
I have an entry-level NUC working as a home theatre / streaming device (using a 2560 x 1440 screen) and it works perfectly.
Fanless but runs cool.
As it doesn't have an optical drive it might be easier to buy it with the OS installed.
Otherwise you will need an external optical drive to install the OS.
Both Computer Lounge and PB Tech sell NUCs already set up.

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#1301856 11-May-2015 11:37

Throttling is a bios algorithm. Any bios updates?

Rikkitic

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#1301938 11-May-2015 13:28

joker97: Throttling is a bios algorithm. Any bios updates?

Not that I am aware of. From what I have seen, I don't think so. This thing also seems hyperprone to bricking when the BIOS is touched. I for one would not have the confidence to flash it even if it could be updated.

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#1301945 11-May-2015 13:38

i am no expert but you could try one of 2 things: to undervolt or you could use throttlestop to stop it from throttling, both which may or may not work

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