Spark Sport: Rugby World Cup 2019

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#2324136 24-Sep-2019 17:59

JPNZ:

"United States technology company Akamai has declined to say whether it accepts responsibility for the streaming problems that dogged Spark Sport's coverage of the RWC match between the All Blacks and South Africa on Saturday.

Akamai's US-based vice president of corporate communications, Christine Simeone, also declined to provide an account of what went wrong or an assurance that issues would not be repeated, instead deferring comment to Spark.

"Based on our conversations with Spark ... we agree that any questions about this situation are to be handled by Spark," she said."

https://www.stuff.co.nz/business/116036522/us-tech-giant-akamai-declines-to-say-whether-it-accepts-blame-for-rwc-failure

What is your point?

tdgeek

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#2324137 24-Sep-2019 18:01

https://www.stuff.co.nz/sport/rugby/rugby-world-cup/rwc-2019-japan/116045538/all-blacks-on-freetoair-winston-peters-promises-freetoair-rugby-by-end-of-2020-but-labour-say-no

Wants to be relevant?

Its an easy fix, all sports that have a Kiwi are free, i'll be into that. TVNZ can set up Sports . We can move funds from Health to cover that...

Apsattv

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#2324177 24-Sep-2019 19:43

This satellite world feed goes out everyday. I'm not saying that its Sparks source feed but its quite likely, or their backup.

Asiasat 5 3894 H Sr 7200 DVB S2 8PSK Fec 3/4 BISS Encrypted

please note , no actual game play footage in the linked file its warmups, also its from Sunday where all game were also live and free via spark and Duke

sample direct raw .ts recording

https://mega.nz/#!sMRiAYxC!0LOAhmRWVQMY6Wx_C8uJv4kJA9Rrm4auMFLQ2_yssj0

RWC data

max Video bitrate just over 14 Mbits

Channel 1
On Table_ID: 0x42 (current mux)
Service Name: 1-4 IP-4 ATM-4
Provider Name: SNET
Transport Stream ID: 160 (0x00a0) 1
Original Network ID: 0 (0x0000)

Elementary Stream PID 512 (0x0200) H.264 Video
H.264 Video: Resolution 1920 x 1080 Interlaced: 1
H.264 Video: Framerate: 50.00 Aspect Ratio: 1:1 (square)
H.264 Video: Black Pixel Count: 620 Percentage: 0.030%

Elementary Stream PID 4112 (0x1010) MPEG-1 Audio
MPEG1 Audio: Bitrate 384 Kbps Sample Rate 48 KHz
MPEG1 Audio: Layer II Mode Stereo

Elementary Stream PID 4128 (0x1020) MPEG-1 Audio
MPEG1 Audio: Bitrate 256 Kbps Sample Rate 48 KHz
MPEG1 Audio: Layer II Mode Stereo

Elementary Stream PID 4144 (0x1030) MPEG-1 Audio
MPEG1 Audio: Bitrate 256 Kbps Sample Rate 48 KHz
MPEG1 Audio: Layer II Mode Stereo

Elementary Stream PID 4160 (0x1040) MPEG-1 Audio
MPEG1 Audio: Bitrate 256 Kbps Sample Rate 48 KHz
MPEG1 Audio: Layer II Mode Stereo

kiwifidget

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#2324197 24-Sep-2019 20:53

Has anyone applied for a partial refund?

I have, but have received no acknowledgement from SparkSport.

So I am not sure if that's because they aren't sending "thank you for your request" emails, or my request hasn't gone through.

Has anyone received any sort of notification after applying for a refund?

Delete cookies?! Are you insane?!

Tracer

343 posts

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#2324199 24-Sep-2019 20:57

freitasm: And yet, for transparency, it would be good to see a post-mortem. Other companies do.

See the Cloudflare or GitHub engineering blogs for examples of how awesome this is!

msparkus4378

17 posts

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#2324202 24-Sep-2019 21:13

kiwifidget:

Has anyone applied for a partial refund?

I have, but have received no acknowledgement from SparkSport.

So I am not sure if that's because they aren't sending "thank you for your request" emails, or my request hasn't gone through.

Has anyone received any sort of notification after applying for a refund?

I applied for the partial. No conformation back either. Has not appeared on my CC yet.

larknz

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#2324203 24-Sep-2019 21:16

kiwifidget:
Has anyone applied for a partial refund?

I have, but have received no acknowledgement from SparkSport.

So I am not sure if that's because they aren't sending "thank you for your request" emails, or my request hasn't gone through.

Has anyone received any sort of notification after applying for a refund?

I applied for the partial refund on Sunday, but haven't had any acknowledgement.

Quic Broadband

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hio77

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#2324205 24-Sep-2019 21:28

Tracer:

freitasm: And yet, for transparency, it would be good to see a post-mortem. Other companies do.

See the Cloudflare or GitHub engineering blogs for examples of how awesome this is!

i would personally aliken it to 2D.

I've had quite a few conversations about this with folk from all areas (including many on geekzone), It all seems to center back to even with the best intentions, Spark is one of those big names that gets all the press.

Any little detail that sticks out, is quite often taken and twisted/stretched/assumed upon lately, Particularly when it comes to something as high profile as spark sport.

As an example... Around the vectoring stuff, i overshared slightly, nothing sensitive or anything like that, but because i provided a key detail, that was focused on and assumed to be the problem. It wasnt, but caused days worth of distractions for multiple people to clean up.

Sometimes sharing with IT folk is the worst..

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

msparkus4378

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#2324206 24-Sep-2019 21:29

Matt Huisman's kodi has just updated and lets you select the stream quality. That will come in handy when running it on a Raspberry Pi as the 3B+ could not quite handle the 7Mb stream when I have tested. Luckily I have a quad core desktop to run it on the main tv.

insane

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#2324212 24-Sep-2019 21:34

I got a full month credit when I complained about a previous issue I encountered. Took about 24h to get it sorted, but I imagine they may be overwhelmed with refund requests now.

networkn

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#2324342 25-Sep-2019 08:54

msparkus4378:

Matt Huisman's kodi has just updated and lets you select the stream quality. That will come in handy when running it on a Raspberry Pi as the 3B+ could not quite handle the 7Mb stream when I have tested. Luckily I have a quad core desktop to run it on the main tv.

Without this plugin, I don't think I could bear to watch Spark Sport for the Rugby, especially all 48 matches. Being able to fast forward, 10, then 30, then 60 seconds as opposed to the built in functionality of Spark Sport has been a massive thing. The guy will be getting a decent sized donation for ensuring I could watch sport at 60FPS and navigate properly.

networkn

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#2324344 25-Sep-2019 08:56

One thing I am interested in hearing from others, during the "off peak" times, watching a game of Rugby where I FFWD and RWD is pretty instant, excellent really, however during more peak times, I am ending up with the sound coming in then maybe 2-3 seconds later the picture coming in. Happens natively in the SpSp App and via Kodi, so assume it's something on the platform.

Anyone else notice it?

wratterus

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#2324352 25-Sep-2019 09:07

Haven't noticed that personally - just streaming from Chrome on a notebook, but to be fair I don't use it heaps.

networkn

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#2324357 25-Sep-2019 09:15

Also did anyone notice a difference in quality for SAM v RUS last night? It wasn't like the AB's game with clearly noticeable drops in quality, rather than the picture just wasn't as sharp despite KODI reporting 1080/60. It was almost like the camera was sometimes slightly out of focus and may have been some issue with the original broadcast. Overall the quality of the picture for the matches I have watched is very good. Comparable with Sky.

unsignedint

69 posts

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#2324366 25-Sep-2019 09:28

hio77:

Tracer:

freitasm: And yet, for transparency, it would be good to see a post-mortem. Other companies do.

See the Cloudflare or GitHub engineering blogs for examples of how awesome this is!

As an example... Around the vectoring stuff, i overshared slightly, nothing sensitive or anything like that, but because i provided a key detail, that was focused on and assumed to be the problem. It wasnt, but caused days worth of distractions for multiple people to clean up.

Sometimes sharing with IT folk is the worst..

That sounds like what has happened here. Spark Sport have provided some vague and opaque tidbits of information which has led to this prolonged speculation.

IMHO if a proper detailed and transparent technical RFO was provided (and the mitigation plan) then it would have increased their technical reputation and respect amongst the IT community and also the general public.

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