My switch to Bigpipe

Forums › Spark New Zealand (including Skinny and BigPipe) › My switch to Bigpipe

Lurch

1061 posts

Uber Geek

#154338 24-Oct-2014 17:03

So far all appears to be good, customer service at Bigpipe is really good. Quick responses. Still no contact back from Vodafone after informing them I've switched but wasn't really expecting any.

Downside so far is that my SNR has doubled and overall speed has dropped a little. Plus side websites that were not loading or giving me permission denied errors now work fine so that's a plus.

UpstreamDownstream
Current Rate (Kbps)
884
10120

Max Rate (Kbps)
884
10180

SNR Margin (dB)
12
11.1

Line Attenuation (dB)
17.7
33.6

Errors (Pkts)
0
0

My SNR is usually 6 and up is bang on 1000, the downstream is usually 12000+

Will post more over the week :-)

1 | 2 | 3 | 4

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Lizard Networks

#1161566 24-Oct-2014 17:05

You were likely on Vodafones gear before..

Chorus gear runs at 12dB.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

SirHumphreyAppleby

2847 posts

Uber Geek

#1161643 24-Oct-2014 18:38

I would have to agree. So far customer support from Bigpipe has been most helpful, including answering questions about having multiple UFB connections (presently requiring a second ONT on Chorus) outside of normal business hours.

It's rare that I contact the Internet help desk. It's usually because I wish to change something. If I have to contact them more often than that, they're doing something wrong, and I'd probably not hang around much longer.

There is one huge BUT for Bigpipe though. With the Grabone deal, I am effectively getting two months for $20, and can justify running two Internet connections in parallel. Unfortunately, keeping the service very much depends on their delivering static IPv4 addresses (and hopefully IPv6), which they were looking at providing within three months when I enquired.

Looking forward to hearing more of your experiences over the coming week since my connection is still 10 days away.

Lurch

1061 posts

Uber Geek

#1161776 24-Oct-2014 22:23

hio77: You were likely on Vodafones gear before..

Chorus gear runs at 12dB.

That would explain it :-) Been a long time since I've been on Chorus gear, was on Orcon then Vodafone gear so not use to the higher SNR.

International sites - Faster than Vodafone. Under Vodafone was unable to visit a site called Amiga.org, the website wouldn't render properly and would come back 403 in places. Works great under Bigpipe.

Huluplus - HD Streaming works fine, no issues.

Netflix - Roku thumb nails load almost instantly. On testing a few movies I don't appear to be getting HD streaming anymore? But will keep testing and see.

World of Warcraft - No lag issues and playing great so far.

2talk VOIP - Calls appear to be clearer and calling through to our number goes straight through now instead of lagging a little before it rang here.

SirHumphreyAppleby:
Looking forward to hearing more of your experiences over the coming week since my connection is still 10 days away.

Fingers crossed, mostly it's been a positive experience so far apart from Netflix. But always amazed at how quick they reply. Best service I've received so far from an ISP.

Flickky

303 posts

Ultimate Geek

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#1161824 24-Oct-2014 23:01

Lurch:
Fingers crossed, mostly it's been a positive experience so far apart from Netflix. But always amazed at how quick they reply. Best service I've received so far from an ISP.

Aaaww shucks. We try 8)

Lurch

1061 posts

Uber Geek

#1161827 24-Oct-2014 23:03

Flickky:
Lurch:
Fingers crossed, mostly it's been a positive experience so far apart from Netflix. But always amazed at how quick they reply. Best service I've received so far from an ISP.

Aaaww shucks. We try 8)

You all need a pay raise ;-)

hio77

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Lizard Networks

#1161828 24-Oct-2014 23:04

Lurch:
Flickky:
Lurch:
Fingers crossed, mostly it's been a positive experience so far apart from Netflix. But always amazed at how quick they reply. Best service I've received so far from an ISP.

Aaaww shucks. We try 8)

You all need a pay raise ;-)

dont get too egar there now! :P

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Lurch

1061 posts

Uber Geek

#1161836 24-Oct-2014 23:24

hio77:

dont get too egar there now! :P

It's always good to show thanks LOL ;-)

Steam - Store loads instantly, no lag. Under Vodafone this would be tedious and slow.

Xbox Live - Airmech Arena under Vodafone use to come up with a warning while playing "Your high latency is causing the game to lag" This message no longer appears.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

hio77

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Lizard Networks

#1161839 24-Oct-2014 23:27

Lurch:
hio77:

dont get too egar there now! :P

It's always good to show thanks LOL ;-)

im sure a few following will get the joke..

Its actually very interesting to see the service by service comparison though, goes along the lines of things i have been saying...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

eXDee

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#1161860 25-Oct-2014 00:02

Pro tip: a broadcom chipset based modem on many firmwares can often tweak the noise margin to drop it a bit and bump the sync rate.

Lurch

1061 posts

Uber Geek

#1161942 25-Oct-2014 10:05

eXDee: Pro tip: a broadcom chipset based modem on many firmwares can often tweak the noise margin to drop it a bit and bump the sync rate.

Yes I usually tweak it but my new router wont let me, or I can't find the option. I usually use DMT but my new router isn't a Broadcom chipset, not really that worried.

So today I was talking on the VOIP line while using Teamviewer to help my son out and watching Netflix as my partner played WoW. No issues, stable as a rock :-)

Lurch

1061 posts

Uber Geek

#1161943 25-Oct-2014 10:12

Not much going on here, accounts page is limited at the moment :-)

Lurch

1061 posts

Uber Geek

#1161944 25-Oct-2014 10:19

Also Vodafone still haven't confirmed that they have received my email, will keep a copy. :-)

Lurch

1061 posts

Uber Geek

#1164559 29-Oct-2014 18:57

Looks like the honeymoon is over:

Netflix - HD streaming not working.
Huluplus - can take time to load the video and streaming can be intermittent. Some days good, other days constant buffering. HD streaming not working.
Twitch TV - Wont stream at all. Okay it's streaming now but buffers a lot so not watchable. The chat is working fine ;-)

Will keep trialing it and see what happens.