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Topic # 193460 11-Mar-2016 19:50
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I've had significant speed issues with our new BigPipe UFB connection through our Fritzbox, which I've not been able to solve.

 

I now am trying to connect with the router we normally use as a second AP - a Huawei HG659 originally from Vodafone.

 

I know there are guides to specific routers on the BigPipe website, but I've not been able to find either a guide specifically for this model (not surprised there!), or even a straight-forward list of the settings I need to ensure the router has.

 

I've had a look around, and it's far more convoluted than on the Fritzbox to set up - in that there are heaps of adjustable settings for each connection profile, and I'm somewhat lost.

 

Can anyone please point me in the right direction for such settings?

 

Many thanks


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  Reply # 1511571 11-Mar-2016 20:01
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why not just use the spark setup guide, dont enter the VLAN info, and changer the username and pass to the bigpipe one? must be pretty close surely


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  Reply # 1511576 11-Mar-2016 20:13
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https://www.bigpipe.co.nz/troubleshooting/no-connectivity

Follow that. If you are still not able to connect i will post my hg659 settings. Mine one is from Vodafone too (with Spark firmware though).





 
 
 
 




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  Reply # 1511578 11-Mar-2016 20:21
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nakedmolerat: https://www.bigpipe.co.nz/troubleshooting/no-connectivity

Follow that. If you are still not able to connect i will post my hg659 settings. Mine one is from Vodafone too (with Spark firmware though).


Thanks, but my reading of those are that they relate to DSL, not UFB. It's the latter I'm struggling to find settings for. Are you with DSL or UFB?

I did also take a look at the Spark settings, but got thrown when they said to set VLAN tagging to on, whereas I understood it was to be off for BigPipe, so I assumed they must have a different setup.

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  Reply # 1511582 11-Mar-2016 20:31
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thats about the only difference bar the U and P. turn the VLAN off


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  Reply # 1511590 11-Mar-2016 20:51
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You just need to set it to connect on the Ethernet WAN port on PPPoE, with a user name and password, without the VLAN tagging. Same as you were doing with your Fritzbox. The settings should also have been emailed to you by Bigpipe when your connection was completed.

 

The login info for the admin interface on Vodafone provided HG659s is different to the ones printed on the back. For Spark ones the username and password should both set to "admin". Step by step included for a VF HG659 below:

 

Before you begin, restore your router to factory default, either by holding the small reset button on the back for 6 seconds or more, or through the Maintain, Device Management, Factory Restore menu.

1. Plug the blue WAN port on the back of the router to the GE1 port on the ONT on the wall. The WAN light on the router should be solid green, and the LAN1 light on the ONT should be green or orange. If this doesn’t happen, please get in contact with us.
2. Connect your computer to one of the LAN ports on the router
3. Log in to the router at http://192.168.1.1 The default username is Admin. The password may be VF-NZhg659, or if that doesn’t work, try @[last eight digits of the serial number], so if the last eight digits of the serial number is 12345678, then your password may be @12345678 (Please note these are case sensitive).
4. After you have logged in, click Internet at the top bar, then click Internet Settings on the left side.
5. You will find a few internet settings on this page. Please find the one with Access Type Ethernet and click the Edit button. If you can’t find it please click New WAN connection at the bottom of the screen.
6. Please edit the settings as follows:
Name: Bigpipe UFB
Service type: Internet
Access Type (if present): Ethernet uplink
Connection Type: IP routing (PPP)
Enable VLAN: unticked
Ensure IPv4 is ticked
Internet account: Bigpipe
Internet password: Bigpipe
7. Click Save
8. Click Restart PPPoE
9. The IPv4 status should now say Connected and your internet should work.

After saving if an TPP MSS error comes up change it to 1452.




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  Reply # 1511592 11-Mar-2016 20:57
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Brilliant, will give this a try tomorrow morning. Thanks for all the help.



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  Reply # 1511752 12-Mar-2016 09:14
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Thanks to your instructions, Lorenceo, I've got the UFB connection working on the HG659. Not quite the same speed as I get when directly connected to the ONT - it's about 85 down versus 95 through the ONT - but that's far better than the 18-30 I was averaging on the Fritzbox!

 

Now I've realised another more fundamental problem - is it correct that the Vodafone version of the HG659 has the Vodafone VOIP settings hard-coded, so can't be used for other VOIP services like 2Talk? 

 

I came across this thread http://www.geekzone.co.nz/orums.asp?forumid=40&topicid=138993&page_no=7#992962 in which this is clearly stated, but I just wanted to be sure that was the case.

 

If this is the case then I'll need to still buy that new router!

 

Thanks again.




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  Reply # 1513269 14-Mar-2016 19:52
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I've ended up answering my own question - yes, VOIP works on a Voda-sourced HG659 with Spark firmware.

 

So, 2Talk VOIP's working, but I still have really slow internet - both wired and wireless it's like 18-20, on a 100 down connection (upload is always basically full-speed at around 18-19). Weirdly, yesterday I was getting more like 85 wired.

 

And, weirdly, I can't now edit the settings for "Big Pipe" connection I created - indeed, I can't see the settings when I click on edit, other than the name. Can the config not be in use if one wants to edit the settings?

 

Most importantly - are there any things that I could try to get the speed up? Why on earth would it be 85 previously and 20 now? The only change is the firmware - I'm now running Spark not Vodafone firmware - but the settings I inputted simply matched that given above.

 

Thanks for any ideas.


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  Reply # 1513335 14-Mar-2016 21:59
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I'd say that the problem is likely related to the computer you're testing on. Got another device you can try via Ethernet? Also, don't rely off Speedtests to be "the answer" to your max throughput speed. For example, if I did a Speedtest I'll get around 180mbit down, 210mbit up however that is only because my server is sucking 30mbit of my bandwidth at the time.







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  Reply # 1513342 14-Mar-2016 22:26
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I'm thinking you could be right!

 

I have been having issues with wireless on the laptop (a "Windows Sockets registry entries required for network connectivity are missing" error), but I assumed (wrongly, I guess) that would not be affecting the Ethernet connection, as it provided close-to-full speeds when connected directly to the ONT (95sh), and always connected to the internet when plugged into the router via Ethernet.

 

Anyway, I forgot we had a third computer - a Mac Mini in the HT - which I've now checked, and Speedtest shows it as 105 down and about 19 up, so clearly the router's delivering full speed over Ethernet, which is great news. I've also checked again on the Windows laptop, and got 95, but I assume the limit of a 10/100 card means that would be expected? Am I right to think the slower Ethernet speeds may have been caused by the same sockets error?

 

My ongoing issue with the Huawei is an intermittent 5GHz signal - I've got it with a different SSID, and in all seriousness sometimes it's there and other times it's not (and this is not a signal strength thing). Fiddling with all the settings hasn't made a difference - it just comes and goes as it pleases!

 

I'm planning a fresh install of Windows 10 on the laptop to install a SSD, and this may help as I've had the sockets issue come and go; it could well be (and I hope) that the Fritzbox is fine after all, so will try it out tomorrow.


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  Reply # 1513346 14-Mar-2016 22:34
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Sounds about correct - 95mbit is around the average speed for a 10/100 card (TCP overheads and all that). If your laptop has a USB3 port you can get cheap as chips gigabit USB cables (I've got a few of them for older laptops at home). It sounds like it is the case with you but also make sure you're running the latest version of the firmware on your router.







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  Reply # 1513348 14-Mar-2016 22:40
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michaelmurfy:

 

Sounds about correct - 95mbit is around the average speed for a 10/100 card (TCP overheads and all that). If your laptop has a USB3 port you can get cheap as chips gigabit USB cables (I've got a few of them for older laptops at home). It sounds like it is the case with you but also make sure you're running the latest version of the firmware on your router.

 

 

Great - thanks for that tip; I need to pick up a USB Ethernet adapter for my wife's new (unpacked) laptop - an HP Spectre so it has no Ethernet - is this essentially the same thing I need, eg http://www.ebay.com/itm/Black-1000M-3-Port-Hub-USB-3-0-to-RJ45-Gigabit-Ethernet-Lan-Network-Adapter-SF-/111913665672?hash=item1a0e930488:g:wSQAAOSwe7BWwZIS?

 

Thanks again.


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  Reply # 1513469 15-Mar-2016 08:19
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FWIW I just turned VLAN off on my unit when switching from Spark to BigPipe, worked instantly, I'm getting ~204mbps down and ~21 up, and that's going through about 20m of wire and 2 switches plus the router.

 

 







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  Reply # 1514877 17-Mar-2016 09:54
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To my uneducated eyes, in the end I think the source of my problems were two-fold: not only were there issues with the initial computer causing slow download speeds, but I'm pretty convinced my Fritzbox is indeed dodgy.

 

Full-speed download with the Huawei to the Mac Mini; replace that with the Fritzbox and speed drops to around 50 (consistently).

 

Similarly, had no luck even setting up the Fritzbox as an AP, despite trying to sort it for ages - did the usual (ensured IP address was in range, disabled DHCP...) but had no luck getting it working. Dug out a non-5GHhz TP-Link gigabit router - five minutes later it's all set up and working perfectly.

 

Thus far I've not needed to buy any replacement product, but depending on whether we want 5Ghz back in that end of the house.

 

A question - what realistic real-world speed (say from a speed test) can I expect from a strong 5Ghz connection versus the current 2.4Ghz? Will I be more likely to get something closer to 100, as opposed to the 50sh I'm getting? Thanks.

 

 


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  Reply # 1514901 17-Mar-2016 10:13
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jonathan18:

 

A question - what realistic real-world speed (say from a speed test) can I expect from a strong 5Ghz connection versus the current 2.4Ghz? Will I be more likely to get something closer to 100, as opposed to the 50sh I'm getting? Thanks.

 

 

Max you can squeeze out of a 2.4Ghz is roughly about 54Mbps. With 5Ghz you don't get the interference that you would get with microwaves, cordless phones, etc. However, the range on 5Ghz is less than on a 2.4Ghz.

 

If you're right next to a WiFi AP that can do both 2.4Ghz and 5Ghz, you'll see full ethernet-like speeds to the internet on the 5Ghz connection, where you would be bottlenecked on the 2.4Ghz.

 

Hope that helped!


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