ManageMyHealth Data Breach

Forums › Health and fitness › ManageMyHealth Data Breach

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#3460900 12-Feb-2026 10:13

Reads like AI slop. Ran it through a detector and yeah... high likelihood. The commas after the and are, as well as the "You are absolutely right" and "[x] creates [y]". I am sorry that your practise does not care enough to actually write to you.

freitasm

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#3460905 12-Feb-2026 10:21

Rikkitic:

Cancelling your Manage My Health account does cancel the link between xxxxxxxxxxxx and MMH. Once cancelled, your information is no longer accessible via the MMH portal, and no further information from our practice is shared with MMH in relation to you.

I'm not sure they understand how MMH works/worked. My practice moved away fro MMH a couple of years ago. I successfuly logged into MMH when this breach was publicised, and all the data up to the move to the other portal was still there.

At that point I clicked the button to request the account be deleted.

My point is that once your practice enrols you into MMH it doesn't mean the data will be deleted if they stop using it.

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imd6662

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#3460919 12-Feb-2026 10:37

No, it doesn't. Because when you signed up to MMH at the suggestion of your GP, YOU made the data contract with MMH about YOUR data.

I know that doesn't work the way people immediately think, but surely that's what the privacy principle actually is. You can expect your GP to keep the data about you that they hold safe, but if you agree to using a third party to store/manage some of that data (or even a copy of) the privacy 'contract' is between you and them.

And if you think this is not the case, then suggest how this would apply to banking information in a climate of demand for 'data portability'.

geek3001

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#3460920 12-Feb-2026 10:38

freitasm:

My point is that once your practice enrols you into MMH it doesn't mean the data will be deleted if they stop using it.

Based upon my interaction with MMH, they were very clear that only:

the patient themself
an EPoA (Personal Care) acting on behalf of a patient
an Estate Executor /Administrator

have the ability to request deletion of a patient's records.

They will not act on any such request from anyone else, perhaps with the exception of a Court Order.

I would say that if your practice "leaves" MMH, or any other medical information repository, your practice must make it very clear to all patients that it is the patient's personal responsibility to contact the medical information repository to request deletion of their records.

imd6662

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#3460922 12-Feb-2026 10:40

Yes, that's certainly a reasonable expectation, though it's hard to find the will to demonise the over-stretched primary health sector about this. I'd rather they focussed on treating people!

Bung

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#3460960 12-Feb-2026 11:37

This is the message I received

"Tō Mai will be replacing the current Manage My Health platform at X Medical.

As we will no longer be using the ManageMyHealth Patient Portal, to ensure the data they hold is removed, you will need to close your own ManageMyHealth account.

To delete your Manage My Health account, follow these steps:
1. Log in to your Manage My Health account.
2. Go to your Profile section.
3. Select “Close Account” from the menu options."

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antoniosk

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#3461019 12-Feb-2026 15:31

Bung:

This is the message I received

"Tō Mai will be replacing the current Manage My Health platform at X Medical.

As we will no longer be using the ManageMyHealth Patient Portal, to ensure the data they hold is removed, you will need to close your own ManageMyHealth account.

To delete your Manage My Health account, follow these steps:
1. Log in to your Manage My Health account.
2. Go to your Profile section.
3. Select “Close Account” from the menu options."

Courteney Medical in Wellington according to Google, and they use PractisePlus software. I can't find any details on Tō Mai

________

Antoniosk

imd6662

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#3461022 12-Feb-2026 15:40

IIRC you actually have to explicitly request - as an additional option - to delete your data when you close the MMH account.

Rikkitic

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#3461028 12-Feb-2026 16:27

I did not see anything to that effect when I closed mine the other day. I looked carefully.

Plesse igmore amd axxept applogies in adbance fir anu typos

Bung

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#3461073 12-Feb-2026 20:55

antoniosk:

Courteney Medical in Wellington according to Google, and they use PractisePlus software. I can't find any details on Tō Mai

According to Google https://www.dha.org.nz/member-news/setting-a-new-standard-for-connected-patient-centred-care/

Rikkitic

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#3464094 24-Feb-2026 17:20

Here we go again.

Plesse igmore amd axxept applogies in adbance fir anu typos

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BarTender

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#3464161 24-Feb-2026 19:24

Rikkitic:

Here we go again.

And in my view this one sounds far worse.

freitasm

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#3464169 24-Feb-2026 20:08

There is already a topic for MediMap here

https://www.geekzone.co.nz/forums.asp?forumid=161&topicid=324067

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duckDecoy

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#3467275 6-Mar-2026 14:32

I have set up 2-factor authentication. When I log in it is not asking me to authenticate, I just log straight in. If I go to the 2-factor authentication screen it says it is enabled.

Could this be anything to do with "trust my browser"? For some reason I seem to remember clicking that once, but could be wrong.

duckDecoy

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#3467276 6-Mar-2026 14:34

Assistant:

If your Two-Factor Authentication (2FA) is set up but you're not being prompted for a verification code when you log in, here are a few things to check:

1. Session Duration: Sometimes, if you log in frequently, the system may not ask for 2FA every time. It might remember your device for a certain period.

2. Browser Settings: Ensure that your browser is not set to remember your login details, as this can bypass the 2FA prompt.

3. Account Settings: Double-check your security settings to confirm that 2FA is indeed enabled.

If everything seems correct and you're still not prompted, it might be a good idea to contact support for further investigation. You can select the “Did not resolve the issue” option to submit a support ticket.

If you have any more questions or need further assistance, feel free to ask!

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