When do you think a Vehicle Warranty would start?

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sparkz25

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#278511 20-Oct-2020 13:42

What's every ones thoughts on when the new vehicle warranty about when should it start, Does it start from the date of purchase or from the date of when it was first registered in NZ?

Just curious as we had purchased a new (ex Demo 15,000km on the clock a the time of the purchase) from a Ford Dealer in the Auckland region back in may 2018, and they say that the warranty has expired because it was first registered in may 2017, and that the warranty does not start from the date of purchase.

The part that has failed is the Windscreen wiper motor now makes a knocking noise as if the bearing has given up, i would have thought that it should last longer than it has.

Just curious as to what everyone else thoughts are when purchasing a new vehicle from a Dealer

Nate001

638 posts

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#2588353 20-Oct-2020 13:45

Generally ex-demos are sold with the balance of warranty from first registered. Although I'd be pretty annoyed if it failed by 3 and a bit years, you can always take it higher than your dealer if you're not happy.

trig42

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#2588356 20-Oct-2020 13:48

Yep, first registered. Ex-demo warranty is from the date the dealer registered it.

But, having said that, the CGA should cover you for a part like that for a lot longer than three years.

wellygary

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#2588358 20-Oct-2020 13:50

Ignore the warranty blurb,

sub 4 years for a wiper motor would not what most people would call "reasonable"

it would be a pretty easy disputes tribunal win under the CGA

Batman

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#2588364 20-Oct-2020 14:04

1. start from date of registration

2. i would complain to the head office (politely) and they will usually fix things for you for free

Bung

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#2588433 20-Oct-2020 15:33

Is it the motor or play in the linkages? Seems like a bunch of Ford models have poorly constructed links with plastic bits that wear. Search using the model you have for known problems.

hsvhel

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#2589411 20-Oct-2020 15:57

I would have another polite enquiry with them, or the branch manager.

That shouldn't be an issue to cover for them

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#2589426 20-Oct-2020 16:25

Did you see fair Go last night about the paint falling / peeling off a 8 year old car?

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Handle9

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#2589463 20-Oct-2020 18:04

OP a demonstrator with 15,000kms (or even 1500kms) isn't new, it's a used car. The dealer is being fair with the warranty but as others have said the CGA will help you here.

Inphinity

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#2589492 20-Oct-2020 19:49

As others have said, from registration. A year-old 15,000kms vehicle, demonstrator or not, is used, not new. But in my experience most of the major brands would come to the party with something like this.

sparkz25

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#2589494 20-Oct-2020 19:56

Bung: Is it the motor or play in the linkages? Seems like a bunch of Ford models have poorly constructed links with plastic bits that wear. Search using the model you have for known problems.

The wipers are opposing, They look to be individual motors, there is about 2-3mm play in the shaft as if a retaining clip has broken or the bearing has packed up.

sparkz25

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#2589495 20-Oct-2020 19:58

I did mention to the lady on the phone that a wiper motor should last longer than 3 years and 6 months, if it was wiper blades i could understand but the wiper motor not really, there are cars out there that have never had a wiper motor replaced.

I will call again and see what they say, sound the CGA might be the way to go if they dont want to budge.

Handle9

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#2589496 20-Oct-2020 20:02

sparkz25:

I did mention to the lady on the phone that a wiper motor should last longer than 3 years and 6 months, if it was wiper blades i could understand but the wiper motor not really, there are cars out there that have never had a wiper motor replaced.

I will call again and see what they say, sound the CGA might be the way to go if they dont want to budge.

If they fob you off make it very clear that you will be going to the disputes tribunal to exercise your rights under the CGA. Ask who the claim should be addressed to.

Be polite but firm, you don't need to be a dick about it but also make it clear that you are going to escalate things.

Nate001

638 posts

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#2589517 20-Oct-2020 20:29

sparkz25:

I did mention to the lady on the phone that a wiper motor should last longer than 3 years and 6 months, if it was wiper blades i could understand but the wiper motor not really, there are cars out there that have never had a wiper motor replaced.

I will call again and see what they say, sound the CGA might be the way to go if they dont want to budge.

If possible, go into the service department and talk to them in person. Obviously faulty and should be replaced by them.

Technofreak

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#2589593 20-Oct-2020 22:23

I agree 3 or so years isn't what you'd expect from something like a wiper motor/assembly. They generally outlast the car.

I think a reasoned approach to the service department or even the sales person you bought it off should result in a satisfactory outcome. Generally most dealers want happy customers because happy customers come back and buy again.

Hopefully you get better service than many Ford owners did with the dual clutch transmission fiasco.

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