BP - New BPMe app

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#1598670 26-Jul-2016 07:22

mattwnz:

This has to be better than the Mobil Service station customer experience. I drive up, noone comes out to help, I press 'fill' ion the pump and put the nozzle into the fuel hole of the car, nothing happens. I press the button for help, and get a woman screaming down the the speaker saying 'YOU'LL HAVE TO WAIT, I'M SERVING CUSTOMERS'. I put back the pump and go to another petrol station.

I don't go to Mobil because 99% around Wellingtoon are 24/7 Prepay. This means going inside, standing in a queue, telling them you want to fill up which causes all sorts of confusion and some still wanting to hold a card as a guarantee, go back outside, fill up, go back inside, join the queue and then pay for the petrol.

All of this is really just telling the customer they're a massive inconvenience and to go elsewhere. If you have a drive off problem put EFTPOS at pump at pump.

sbiddle

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#1598673 26-Jul-2016 07:28

Back on topic while I was at CES this year there was a stand from either Mastercard or Visa that had an app integrated with the gas station backend systems to do just that. They were in talks with a few chains in NZ and AU about this so it could well be the same solution or something similar.

In the US most people pay at pump for their gas with a card, however unless you have a US credit card you typically can't use this feature as they use ZIP code billing verification to get around the poor credit card security over there in their mag stripe world. Many pumps now have large screens playing ads while you fill up, and at some chains the process of using pay at pump is now very painful due to the amount of advertising you have to watch just to pay for your gas. Ironically the guy demonstrating the app to me was pitching the time savings not having to watch ads as one of the selling features of this solution.. just wait until they have ads in the app. :)

DarthKermit

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#1598761 26-Jul-2016 09:57

Screens displaying ads at the petrol pump? That's one low we haven't sunk to in Noo Zeelind.

coffeebaron

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#1598828 26-Jul-2016 10:44

DarthKermit:

Screens displaying ads at the petrol pump? That's one low we haven't sunk to in Noo Zeelind.

Not correct - there are a few BP's that have these.

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jnimmo

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#1710498 27-Jan-2017 09:55

So yesterday I got an email from BP to test out their pilot of paying with credit card using the app, previously only available for BP cardholders.

I'd been looking forward to trying it out for a while, so drove straight down to the nearest BP and tried it out. I added my credit card at home, nice and easy, scanned in my AA Smartfuel card.

Once at BP, tap the button to fuel up.

You get three sliders - top selects the pump number, second selects the fuel type and third selects the amount. $20/$40/Fill

Select whether you want to redeem or accumulate the AA Smartfuel discount

Then get a confirmation that the pump is ready to use

Got out, put in the petrol, and by the time I got back into the car it already knew on the screen that I had put in 19.24L for a total of $40, with full details of the receipt available.

Congrats BP - feels like living in the future!

scuwp

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#1710530 27-Jan-2017 10:34

Sounds great. Did they give you any idea when this will be rolled out?

Lazy is such an ugly word, I prefer to call it selective participation

jnimmo

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#1710540 27-Jan-2017 10:48

There was no indication of timeframe, although it certainly worked nicely for me so I'm sure it couldn't be too far away.

One thing I need to experiment with too is whether it would have let me put in more (i.e. I did actually type $40 into the pump after selecting $40 in the app) - I'd be interested to find out whether if I hadn't done that it would have stopped or if it would have just charged me for how much I used.

10c off today so I'll take the other car down and try it out

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#1710552 27-Jan-2017 10:55

It's fun doing drive offs with mates in the car :)

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YadaMe

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#1710626 27-Jan-2017 12:04

So is there anyway to full the car? thats why I have never used to prepay stations

jnimmo:

There was no indication of timeframe, although it certainly worked nicely for me so I'm sure it couldn't be too far away.

One thing I need to experiment with too is whether it would have let me put in more (i.e. I did actually type $40 into the pump after selecting $40 in the app) - I'd be interested to find out whether if I hadn't done that it would have stopped or if it would have just charged me for how much I used.

10c off today so I'll take the other car down and try it out

jnimmo

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#1710630 27-Jan-2017 12:07

Yeah to fill you just select option on the app and it just bills for what you use

Aaroona

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#1710872 27-Jan-2017 21:53

That is very good - It would be nice if other brands would get behind the idea too.

I'm like other in the thread, if you don't let me fill up without having to go into the store twice, then I'll just go 2 minutes down the road to another station that will.

They have decent enough camera's now that they can see the people at the pump and definitely the number place, so what difference does it make if I was in the building and ask them to unlock the pump to fill up?

/end rant

Back on topic... will be nice when this is rolled out to Joe Public - wonder if they'll allow you to use credit/debit cards.

EDIT: Just noticed reply #1598336 from CoffeeBaron - yes, they are looking at allow credit/debit cards.

Dairyxox

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#1710919 27-Jan-2017 23:18

coffeebaron: It's fun doing drive offs with mates in the car :)

I got this once, when Mobile used to have eftpos @ the pump. The attendant ran 200 meters up the road after me, while a roomful of customers watched. And I happily showed him my receipt :)

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#1710956 28-Jan-2017 09:43

Dairyxox:
coffeebaron: It's fun doing drive offs with mates in the car :)

I got this once, when Mobile used to have eftpos @ the pump. The attendant ran 200 meters up the road after me, while a roomful of customers watched. And I happily showed him my receipt :)

I was filling up in Kerikeri the other week and the attendant finished off the fill. Felt strange just driving off once she hung it up. They do know in the shop that you're using BPMe, but I don't know if the attendants outside would have any idea. I guess she would have then gone inside and checked.

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cws82us

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#1710992 28-Jan-2017 11:45

It shows on the pos that it been pump by the app and when you hung up the pump the Pos shows nothing for that pump.

If the driver did not use the APP the pos shows a yellow dot near the pump Icon and the number of the pump.

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floydbloke

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#1711404 29-Jan-2017 17:48

coffeebaron:

..., so you can pay for fuel in your car. You will still need to hop out of the car to put the fuel in though. ...

This was pretty big back in the 80's, except folk wouldn't have to get out of the car if they didn't want to.

A car would pull up on the forecourt and I would come out of the shop and fill it up to the customer's needs and they would give me the cash (or a cheque if they were known an trusted). I'd also wash their windscreen and check their oil and water if they wanted me to. (Unless they wanted to pay by credit card, they'd have to come into the shop and I'd have to get the zip-zap machine out.)

Did Eric Clapton really think she looked wonderful...or was it after the 15th outfit she tried on and he just wanted to get to the party and get a drink?

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