Nice one Jon - I think it's awesome when organisations and departments take the time to properly explain and hopefully put an end to the flame wars and trolling.
Your staff have a difficult job and one that people just love to hate - never should it be condoned to verbally or physically abuse anybody carrying out their job - what ever it is and whether the abuse is carried out on-line.
I would love to see the equivalent of the UK show "Parking Wars" (I think) over here. Why don't you see if you can make it happen - perhaps then we will understand the job that needs to be done.
