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Hi,
does anyone has primate and planning to buy a plan fastest plan? As I need a physical SIM and they won’t support from eSIM to physical but they can from physical to eSIM.
thanks
champ
0220496542
Got a Faster esim plan i'm keen to sell, PM me if interested! $175 or a bit more if you want to do it via Trademe/Ping to cover fees
richms:
Did adding the voucher before the current plan ran out work for others? Just found no data on my phone and the site is offering to sell me a plan and says the code has been used.
Will start getting onto support when I'm home tonight but ugh.
My current plan runs out in December, purchased 2 vouchers yesterday and no issues so far.
Shows 2 "Faster 365" plans on my dashboard, one with the current plan and expiry date, the other without any info on it. Reached out to them via live chat, was told the blank one will kick in with relevant details when my plan expires.
Anyone have a plan or two leftover?
Well, the rollover to the purchased 1-year faster plan did not work and in fact the voucher and plan does not appear on my account anymore. It was 100% there after I applied the voucher, have just lost all service.
Have reached out by Facebook messenger and logged a ticket. Has anybody else's rolled over correctly? Or not...
Same, mine didn't roll over correctly. Had to log a case with mightymobile and they activated it for me
I experienced the same issue back in June. Lost all service. I was out at the time, and had to return home to live chat to them to find out what was wrong. They said due to a "technical issue" the voucher didn't apply, so they had to do so manually.
I explained the potential seriousness of the situation - service being disconnected entirely, not text notification of failure to renew etc., and they assured me it'd be fixed so it didn't happen to others! Luckily not a big issue for me - but imagining it could easily leave someone stranded!
Gutted, but not surprised (given it's Mighty Ape), it's still an issue and happening to others...
rp1790:
Well, the rollover to the purchased 1-year faster plan did not work and in fact the voucher and plan does not appear on my account anymore. It was 100% there after I applied the voucher, have just lost all service.
Have reached out by Facebook messenger and logged a ticket. Has anybody else's rolled over correctly? Or not...
That happened to me. Gave them the details on their normal chat and they sorted it. Lost the chat session and started another one, and then that died and I had the first chat session back. Got there in the end.
Well, I couldn't find live chat but did log a ticket and they re-applied my voucher, wheew.
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