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kendo
213 posts

Master Geek


  #1286715 18-Apr-2015 10:09
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If the printer came back in stock would I be able to get another 1 or 2 and qualify for the cashback?



kj22
1 post

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  #1288312 21-Apr-2015 10:22
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I had purchased 2 on Friday.

Checked my order status today and it has changed to "Line Status - Cancelled".

Payment has been deducted and only order confirmation email has been received, so no explanation why it was cancelled. I assume out of stock, but their physical stores still have stock.

Has anyone else had their order cancelled?

mattwnz
20141 posts

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  #1288472 21-Apr-2015 13:21
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kj22: I had purchased 2 on Friday.

Checked my order status today and it has changed to "Line Status - Cancelled".

Payment has been deducted and only order confirmation email has been received, so no explanation why it was cancelled. I assume out of stock, but their physical stores still have stock.

Has anyone else had their order cancelled?


You should go into the store and ask. They can then call head office to explain what has happened. They do offer a pick up from store option don't they, so if they already have stock instore that isn't allocated to someone, you should ask them if you can have those.



Sideface
9350 posts

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  #1288506 21-Apr-2015 14:01
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mattwnz: ... Last time I had a cashback from an HP product I didn't receive the cashback within the time specified, and had to go to the retailer to sort it out, as HP subcontracted out the cashbacks to  some company in Australia to process it.


This has happened to me, twice, when buying HP printers in NZ.
I filled out a very intrusive survey form with lots of personal details, including banking details.
I never received any cash back, despite phoning Australia several times, only to be told that my bank details were not correct (they were correct in every detail).

Never again will I buy anything on a cash-back deal. undecided
Never again will I buy any HP product. undecided

EDIT  The irony of this was that I was CIO of a software development company at the time, about to buy 50 new desktop PCs.  HP did not get the contract.




Sideface


1101
3122 posts

Uber Geek


  #1289248 22-Apr-2015 12:54
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Sideface:
This has happened to me, twice, when buying HP printers in NZ.
I filled out a very intrusive survey form with lots of personal details, including banking details.
I never received any cash back, despite phoning Australia several times, only to be told that my bank details were not correct (they were correct in every detail).



Hmmn, this has put me off HP cashbacks for sure

Brother cashbacks system is excellent, Ive received my cashback from them with issues or delays. They guarentee 10 days


mattwnz
20141 posts

Uber Geek


  #1290299 23-Apr-2015 17:05
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I did get an email back saying I would receive payment in 20 days. Maybe their newer system is better than their old one. I recall previously all of it had to be mailed back to them via snailmail, where there was always the risk of it getting lost in the mail.

Sideface
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  #1290308 23-Apr-2015 17:37
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mattwnz: I did get an email back saying I would receive payment in 20 days. ...


Please let us know if and when you get paid.

Good luck  smile




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joajoa
5 posts

Wannabe Geek


  #1290358 23-Apr-2015 19:12
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HP LaserJet Pro M201DW Printer

$99 Before Cashback HOT PRICE!
$49 After Cashback

MUST END MONDAY!

via redemption

http://www.harveynorman.co.nz/computers/printers-and-office/printers/hp-laserjet-pro-m201dw-printer.html


samnz
43 posts

Geek


  #1292799 28-Apr-2015 10:45
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Wouldn't warehouse stationery sent invoice for online orders ?

I received the printer but no invoice. When I checked, they say,
"We are unable to generate an invoice for online orders. However, if you log into your account and view past orders, you can then print the order confirmation (which acts as your receipt/invoice)."

But from the online page order details, I can only print it like order details. Not sure if hp will accept that as invoice.

What are you attaching as invoice ?

kendo
213 posts

Master Geek


  #1292831 28-Apr-2015 11:16
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The email you got for the order

mattwnz
20141 posts

Uber Geek


  #1292890 28-Apr-2015 12:21
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samnz: Wouldn't warehouse stationery sent invoice for online orders ?

I received the printer but no invoice. When I checked, they say,
"We are unable to generate an invoice for online orders. However, if you log into your account and view past orders, you can then print the order confirmation (which acts as your receipt/invoice)."

But from the online page order details, I can only print it like order details. Not sure if hp will accept that as invoice.

What are you attaching as invoice ?


The original order email I got said tax invoice on it.

samnz
43 posts

Geek


  #1292903 28-Apr-2015 12:35
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Thanks guys, I had now uploaded the order confirmation email as pdf to hp.

mattwnz
20141 posts

Uber Geek


  #1298456 5-May-2015 15:17
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My refund got paid today, so pretty good speed.

Lias
5589 posts

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  #1298550 5-May-2015 18:25
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Hewlett-Packard would like to thank you for your participation in our HP Printer Double Cashback promotion.  We are pleased to confirm that the Bank Deposit of NZD50.00 has been issued and will be electronically transferred into your nominated bank account within the next 6 days.


 

 




I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.


mattwnz
20141 posts

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  #1298552 5-May-2015 18:27
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Lias: Hewlett-Packard would like to thank you for your participation in our HP Printer Double Cashback promotion.  We are pleased to confirm that the Bank Deposit of NZD50.00 has been issued and will be electronically transferred into your nominated bank account within the next 6 days.


 


I go that email today too, and the payment was made today.

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