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258 posts

Ultimate Geek


# 157361 28-Nov-2014 15:04
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I signed up with MR two weeks ago, had Chorus come out last week to tell me that it'd be at least a month before someone had a look and now I got a text saying my phone has been cut over

To where?

My Landline now goes nowhere and I'm without any service until Chorus get fibre to the property that could take months! I spoke to MR support and they have said they can't do anything.


Marc what the hell is going on?



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15162 posts

Uber Geek


  # 1184942 28-Nov-2014 15:10
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That sounds really bad. Do emergency calls work?

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  # 1184958 28-Nov-2014 15:15
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My Guess is no as MyRepublic don't use POTS so the physical line would have been disconnected

 
 
 
 


Hmm, what to write...
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  # 1184970 28-Nov-2014 15:36
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gished: I spoke to MR support and they have said they can't do anything.




Hmm well, ask them if they have ever heard of consequential losses. you might be surprised at what they can do... permanent divert to a cell phone, 3G modem...lots of things are possible




Matthew


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Ultimate Geek

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  # 1184999 28-Nov-2014 16:01
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mdooher:
gished: I spoke to MR support and they have said they can't do anything.




Hmm well, ask them if they have ever heard of consequential losses. you might be surprised at what they can do... permanent divert to a cell phone, 3G modem...lots of things are possible


Given that MR do UFB I don't really see how they would have casual 3g modems lying around




Lannah - find me on twitter.


Hmm, what to write...
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  # 1185004 28-Nov-2014 16:13
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Flickky:
mdooher:
gished: I spoke to MR support and they have said they can't do anything.




Hmm well, ask them if they have ever heard of consequential losses. you might be surprised at what they can do... permanent divert to a cell phone, 3G modem...lots of things are possible


Given that MR do UFB I don't really see how they would have casual 3g modems lying around


When this sort of thing happens they buy you one or they send you to get one and refund you...that's what the consumer guarantees act is all about.

 




Matthew


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Ultimate Geek


  # 1185005 28-Nov-2014 16:14
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If they can't do anything right now, can you at least get your MR account number and get your landline number ported over to 2talk or ... anything that lets you actually use it?

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Master Geek

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  # 1185007 28-Nov-2014 16:18
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gished: I signed up with MR two weeks ago, had Chorus come out last week to tell me that it'd be at least a month before someone had a look and now I got a text saying my phone has been cut over

To where?

My Landline now goes nowhere and I'm without any service until Chorus get fibre to the property that could take months! I spoke to MR support and they have said they can't do anything.


Marc what the hell is going on?




Chorus made an error, and we made an error as well, resulting in a premature number port.  Your previous carrier is the only one that could re-activate your line, but it's possibly illegal for them to do so on our request (privacy laws), so they told us "no" when we tried to fix it that way.  I understand you were just on the phone with Caleb and you were happy with us forwarding incoming calls to your mobile, so you won't miss any incoming calls.

I hope you are happy with that work-around.


 
 
 
 


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  # 1185009 28-Nov-2014 16:21
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 When I switch to Vodafone UFB, they gave me a date. On that date, the landline got transitioned from Telecom to Vodafone. Partial install was done as there were some complications. Contractors could only come back 3 weeks later to finish UFB before the landline will work. Landline was stuck in transition land, couldn't go back to Telecom. Inconvenient, sure. I guess the only save was that Vodafone had mobiles, so they threw some extra minutes our way. But anyone ringing our landline number just got a disconnected tone. They couldn't even forward that to the mobile, for a telecomms company!



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Ultimate Geek


  # 1185040 28-Nov-2014 16:55
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Whinery:

Chorus made an error, and we made an error as well, resulting in a premature number port.  Your previous carrier is the only one that could re-activate your line, but it's possibly illegal for them to do so on our request (privacy laws), so they told us "no" when we tried to fix it that way.  I understand you were just on the phone with Caleb and you were happy with us forwarding incoming calls to your mobile, so you won't miss any incoming calls.

I hope you are happy with that work-around.



Happy is bit of an overstatement don't you think? My options were to cancel and have no landline for however long it takes to get reconnected with Spark, or put a redirect in place that will take effect in 15 minutes. I get having no landline works for  a lot of people, however that's not the case with us. Heck even if I knew it was going to be for a week I wouldn't be too concerned, but we are not likely to see a fibre connection this side of Xmas.





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Master Geek


  # 1185044 28-Nov-2014 17:07
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Andib: My Guess is no as MyRepublic don't use POTS so the physical line would have been disconnected


Well, they use the POTS port on the ONT.

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  # 1185046 28-Nov-2014 17:14
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pohutukawa:
Andib: My Guess is no as MyRepublic don't use POTS so the physical line would have been disconnected


Well, they use the POTS port on the ONT.


Not much help though if he has no ONT / UFB!.

What I meant was because they are 100% UFB and provide 0 copper services so they do not use Telecom NEAX switches to provide a PSTN service so have no way of re connecting him.

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  # 1185052 28-Nov-2014 17:26
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gished:
Whinery:

Chorus made an error, and we made an error as well, resulting in a premature number port.  Your previous carrier is the only one that could re-activate your line, but it's possibly illegal for them to do so on our request (privacy laws), so they told us "no" when we tried to fix it that way.  I understand you were just on the phone with Caleb and you were happy with us forwarding incoming calls to your mobile, so you won't miss any incoming calls.

I hope you are happy with that work-around.



Happy is bit of an overstatement don't you think? My options were to cancel and have no landline for however long it takes to get reconnected with Spark, or put a redirect in place that will take effect in 15 minutes. I get having no landline works for  a lot of people, however that's not the case with us. Heck even if I knew it was going to be for a week I wouldn't be too concerned, but we are not likely to see a fibre connection this side of Xmas.






Are they reimbursing you for your outgoing calls too?

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Master Geek


  # 1185054 28-Nov-2014 17:30
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Andib:
pohutukawa:
Andib: My Guess is no as MyRepublic don't use POTS so the physical line would have been disconnected


Well, they use the POTS port on the ONT.


Not much help though if he has no ONT / UFB!.

What I meant was because they are 100% UFB and provide 0 copper services so they do not use Telecom NEAX switches to provide a PSTN service so have no way of re connecting him.


Yep, I actually took a moment to read the couple of posts I missed, and see your point.

Has to be said that Spark and others appear to go out of their way to make it very difficult for other ISPs.

Understandable in a competitive environment? Not in my book. They should all play to the rules.

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  # 1185063 28-Nov-2014 17:39
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The issue is for spark is there is a churn(connection) fee involved to connect him up. Why would an ISP pay this knowing that this customer is going to be lost in a month?

Personally If this was me I'd stick with Spark for UFB, get them to reconnect POTS/DSL and then change over to UFB when it is ready

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  # 1185064 28-Nov-2014 17:40
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Andib: The issue is for spark is there is a churn(connection) fee involved to connect him up. Why would an ISP pay this knowing that this customer is going to be lost in a month?


Isn't this why ISPs require minimum contracts, usually 12 months, and sometimes 24 months, so they can dilute that fee across that period.

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