Air NZ - Note 7 Ban

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MikeAqua

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#1652169 17-Oct-2016 11:00

vexxxboy:

what about the people who used Parallel importers to buy them , you hope Samsung NZ will replace them because you wont be able to return them.

if you bought the phone from someone based in NZ (e.g. the firm 'Parallell Impor...' then you have rights under the CGA.

If you bought from an overseas then you are in their hands.

Mike

sbiddle

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#1652188 17-Oct-2016 11:17

vexxxboy:

trig42:

mattwnz:

If there is that number, then they shouldn't be carried on a plane, as that is a significant number, and statistically, the odds of one of those 90 being on a plane is quite high.. But it is ironic that they were probably imported into NZ on a plane in great quality to begin with just a few months ago.

I doubt that, probably came in a container.

what about the people who used Parallel importers to buy them , you hope Samsung NZ will replace them because you wont be able to return them.

In that case you take it back to the store who has to replace or refund you because the product has been recalled. The fact they parallel imported it isn't an end user's problem, it's the retailers.

Wheelbarrow01

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#1652223 17-Oct-2016 11:56

I flew from Sydney to Christchurch yesterday morning and the announcements in the departure lounge were interesting. Some airlines made it clear that they would not carry any passenger with a Note 7 in their possession - basically "dump it at the gate or you're not boarding".

I flew Emirates and their policy was that as long as it remained switched off and that it not be charged onboard, they were fine to carry Note 7's.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

Elpie

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#1652462 17-Oct-2016 18:56

sbiddle:

vexxxboy:

trig42:

mattwnz:

If there is that number, then they shouldn't be carried on a plane, as that is a significant number, and statistically, the odds of one of those 90 being on a plane is quite high.. But it is ironic that they were probably imported into NZ on a plane in great quality to begin with just a few months ago.

I doubt that, probably came in a container.

what about the people who used Parallel importers to buy them , you hope Samsung NZ will replace them because you wont be able to return them.

In that case you take it back to the store who has to replace or refund you because the product has been recalled. The fact they parallel imported it isn't an end user's problem, it's the retailers.

Purchasers do, however, need to check the Samsung website first, if claiming for an import. The arrangement made by Samsung for compensation varies from country to country. Samsung has a specific agreement in place in the USA, for example, that may not apply elsewhere. (Americans are lucky in this case as a voluntary recall does not mean compensation there usually). I'm not sure what purchasers can do if they bought online, since returning them is now impossible. Contact the retailer and cross fingers, I guess 😉

dickytim

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#1652614 18-Oct-2016 06:16

The age old question over parallel importing or not is really hitting home here.

I have imported bits and pieces over the years but never an overly expensive item, and this is the exact reason.

As far as banning the phones on the plane it really should be a non-issue as they have been recalled so shouldn't be in the wild.

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#1652618 18-Oct-2016 06:40

Fire in a plane is the last thing you want. I have no issue with that ban.

Dell

Shop now for Dell laptops and other devices (affiliate link).

sbiddle

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#1652629 18-Oct-2016 07:49

Elpie:

sbiddle:

vexxxboy:

trig42:

mattwnz:

If there is that number, then they shouldn't be carried on a plane, as that is a significant number, and statistically, the odds of one of those 90 being on a plane is quite high.. But it is ironic that they were probably imported into NZ on a plane in great quality to begin with just a few months ago.

I doubt that, probably came in a container.

what about the people who used Parallel importers to buy them , you hope Samsung NZ will replace them because you wont be able to return them.

In that case you take it back to the store who has to replace or refund you because the product has been recalled. The fact they parallel imported it isn't an end user's problem, it's the retailers.

Purchasers do, however, need to check the Samsung website first, if claiming for an import. The arrangement made by Samsung for compensation varies from country to country. Samsung has a specific agreement in place in the USA, for example, that may not apply elsewhere. (Americans are lucky in this case as a voluntary recall does not mean compensation there usually). I'm not sure what purchasers can do if they bought online, since returning them is now impossible. Contact the retailer and cross fingers, I guess 😉

If you purchase something from a NZ retailer they can't opt out of the CGA so you're covered by that. The real problem is if you buy a phone overseas or from a seller based offshore. You'd hope in such a case that Samsung would look after you, but once again it goes back to weighting of the risk of buying from an authorised distributor/reseller vs parallem importing a product to save a few $$

MikeAqua

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#1652686 18-Oct-2016 09:08

Wheelbarrow01:

I flew from Sydney to Christchurch yesterday morning and the announcements in the departure lounge were interesting. Some airlines made it clear that they would not carry any passenger with a Note 7 in their possession - basically "dump it at the gate or you're not boarding".

I flew Emirates and their policy was that as long as it remained switched off and that it not be charged onboard, they were fine to carry Note 7's.

AirNZ's policy changed over the weekend. Last week it was "turn off, don't charge". This week it was "not allowed on the plane at all".

The flight attendant told me they will be making the new announcement until sometime in January. That's a whole lot of negative advertising for Samsung with the travelling public.

Mike

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#1696413 30-Dec-2016 06:46

Was wondering if anyone parallel imported one and how did you return it.

Both local store and drop ship imports.

Anyone in either situation?

frankv

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#1696414 30-Dec-2016 07:24

networkn:

Geektastic:

OOI how come the Americans can control what happens outside their own airspace?

The Americans don't, the FAA do. They are the appointed authority. Just as well, because you need a central agency to tie together all this information.

The FAA is an American agency. It has no jurisdiction in NZ.

However, I imagine that they could make a rule that any airline flying into the USA could not carry a Note 7 on any of its flights anywhere in the world. Whilst this is draconian and probably not legally enforceable, they could make the rule and it would work so long as no-one challenged it.

It could also be that NZ's CAA copied the FAA's rule. So, although the rule originated with the FAA, it is enforced here by the CAA. So whoever stated that it was due to FAA regulations wasn't entirely correct.

Dairyxox

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#1696418 30-Dec-2016 08:05

joker97: Was wondering if anyone parallel imported one and how did you return it.

Both local store and drop ship imports.

Anyone in either situation?

Have a look at billgates post in this thread: http://www.geekzone.co.nz/forums.asp?forumid=48&topicid=207492

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