networkn:
This is slightly off the topic directly, but I have a fair amount of dealings with Christchurch businesses, I am unsure if the right thing is to pass on sympathies during first contact, or not say anything and respond if it comes up? I don't want to be insensitive in either direction. Expressing sympathies seems so woefully inadequate.
I watched on television last night as a tv3 reporter apologised to a family member and hugged them. To me it didnt look right and I cringed a little.
I am not sure what needs to happen, but there is only one person who really needs to apologise, and I would like to see a national day of mourning declared ASAP.