Voyager - slow throughput?

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#1839647 5-Aug-2017 22:42

Voyager fibre here and everything appears to be going fine. Did notice over the week a couple of slowdowns but nothing like what you mentioned, mainly just a couple of fb videos . All going fine here now

quickymart

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#1840070 6-Aug-2017 17:51

Still rubbish connection here tonight. Unfortunately if this isn't sorted by mid-week, I'll need to move providers. Don't really want to, but I'm starting to feel what cable customers must feel like now. I still don't think it's anything to do with my setup.

michaelmurfy

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#1840080 6-Aug-2017 17:59

This honestly seems like more a router problem else there will be more people complaining - Voyager is not a small ISP.

I've been unable to replicate your issues. Give this a go:

1) Ensure your routers firmware is up-to-date (also what model router is this?).
2) If this doesn't fix it try setting up your computer direct to the ONT matching the Voyager settings.

Michael Murphy | https://murfy.nz
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quickymart

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#1840087 6-Aug-2017 18:04

But the exact same router and exact same setup worked fine on Spark - all I've done is change providers. And my setup was all working perfectly (on Voyager) until around last Monday. A few other people in this thread are having similar issues (admittedly, not many though).

Maybe it only affects certain areas?
I have a Netcomm NF4V.

michaelmurfy

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#1840114 6-Aug-2017 18:32

quickymart:

But the exact same router and exact same setup worked fine on Spark - all I've done is change providers. And my setup was all working perfectly (on Voyager) until around last Monday. A few other people in this thread are having similar issues (admittedly, not many though).

Maybe it only affects certain areas?
I have a Netcomm NF4V.

Thought so. The NF4V does have a firmware bug on older versions of its firmware with its DNS server. Update its firmware (http://support.netcommwireless.com/product/nf4v)

quickymart

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#1840116 6-Aug-2017 18:34

Unfortunately last time I did that my wifi connections started dropping out. Replacement NF4V didn't have the same issue.

But, for the record, here are the stats from it:

Device Info

Manufacturer:

NetComm Wireless

Product Class:

NF4V

Serial Number:

140113512214

Build Timestamp:

201309161742

Software Version:

GURNV5.OT132A-8-NC.AU-R5B014.EN

Bootloader (CFE) Version:

1.0.38-114.170

DSL PHY and Driver Version:

A2pv6F039d.d24l

Wireless Driver Version:

6.30.163.23.cpe4.12L

Voice Service Version:

V2.4

Uptime:

0D 21H 4M 12S

This information reflects the current status of your WAN connection.

Line Rate - Upstream (Kbps):

Line Rate - Downstream (Kbps):

LAN IPv4 Address:

192.168.1.1

Default Gateway:

114.23.3.254

Primary DNS Server:

114.23.1.1

Secondary DNS Server:

114.23.2.2

LAN IPv6 Address:

Default IPv6 Gateway:

Date/Time:

Sat Nov 19 21:04:03 2011

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michaelmurfy

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#1840117 6-Aug-2017 18:36

It is running incredibly old firmware (2013 from the datestamp there). You should upgrade it.

Latest build is from 16/08/2016

quickymart

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#1840213 6-Aug-2017 20:14

Okay, yes, it has old firmware. But why would it have worked fine on Xtra/Spark all this time though, and even Voyager for the last month or so, only to have things die last Monday? That's the part I still don't get.

michaelmurfy

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#1840215 6-Aug-2017 20:19

quickymart:

Okay, yes, it has old firmware. But why would it have worked fine on Xtra/Spark all this time though, and even Voyager for the last month or so, only to have things die last Monday? That's the part I still don't get.

Like I said it has a known bug in it. Upgrade it and report back, you really need to.

quickymart

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#1840241 6-Aug-2017 20:45

Right, firmware updated, rebooted, and...no change.

Edit:adding Youtube "Stats for nerds"

quickymart

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#1840249 6-Aug-2017 20:54

Modem config page now reads (at least the date is right now):

Device Info

Manufacturer: NetComm Wireless Product Class: NF4V Serial Number: 140113512214 Build Timestamp: 201608161029 Software Version: GURNV5.OT132A-8-NC.AU-R5B035.EN Bootloader (CFE) Version: 1.0.38-114.170 DSL PHY and Driver Version: A2pv6F039v4.d25b VDSL PROFILE: No profile Wireless Driver Version: 6.30.163.23.cpe4.12L Voice Service Version: V2.4 Uptime: 0D 0H 17M 2S

This information reflects the current status of your WAN connection.

Line Rate - Upstream (Kbps): 0 Line Rate - Downstream (Kbps): 0 LAN IPv4 Address: 192.168.1.1 LAN MAC Address: 006064D2A5E3 Default Gateway: 114.23.3.254 Primary DNS Server: 114.23.1.1 Secondary DNS Server: 114.23.2.2 LAN IPv6 Address: Default IPv6 Gateway: Date/Time: Sun Aug 6 20:53:10 2017

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astrae

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Ultimate Geek
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#1840250 6-Aug-2017 20:54

No issues here on voyager Fibre

astrae

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#1840255 6-Aug-2017 20:59

quickymart

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#1840260 6-Aug-2017 21:13

I wonder if it's just my node (or whatever) then? Some people are having problems, but most do not appear to be.

michaelmurfy

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#1840312 7-Aug-2017 07:54

Have you tested either another router or direct via your PC to the ONT? And does it occur on all devices? Still seems to be a localised issue and I'm still putting money on something in your home causing it.

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