nunz:
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My phones get bent, bumped, scraped and dropped - physical job on a physical site. They are covered in dust, hit with heat, sweated on and used extensively more than a consumer device. Having a phone fail early is almost a given for me - they dont make hardened standards for phones - both consumer and business phones are the same.
Laptops the same .....
Not the same. There are specially designed robust Telco tools (phones/tablets) for the field technitians. Normally not available over the counter from Spark or Vodo.
FYI: same with Automotive industry - you can use just a laptop or you can buy "special" laptop (at a price of 2-3 laptops :-))