I bank with Westpac, and I've had mostly excellent service. Whenever we've wanted service it's been available and usually top notch. Overall, I'm very happy.
The only issue I've struck was nothing more than an incompetent staff member. I managed to get 30 mins free and went in to get a personal loan, even though I specifically asked for a personal loan, the fool serving me spent 15 mins organising paperwork to top up a mortgage I didn't have. I finally worked it out when she told me I'd need the wifes signature. I walked out in disgust and went to a different branch the next day. They were excellent AND they were fully aware of the issues I'd had the day before.
Like every industry, most of it is down to the staff serving you.
I must say that I'm surprised by some of the comments here. I have been with Westpac for many years and I have never had any of the problems mentioned here. That includes moving around the country and so having dealings with at least 4 different branches. I've also had an ASB account for some of that time and I found the Westpac and ASB online banking to be equivalent.
I just recently moved all of my banking over to ASB but that is only because I got a better mortgage deal from them than from Westpac, otherwise I would certainly have stayed.
It does sound like many of the problems people have mentioned here are more to do with specific branches/staff than with the actual brands.
If you always do what you always did, you'll always get what you always got!
andrewNZ: I bank with Westpac, and I've had mostly excellent service. Whenever we've wanted service it's been available and usually top notch. Overall, I'm very happy.
The only issue I've struck was nothing more than an incompetent staff member. I managed to get 30 mins free and went in to get a personal loan, even though I specifically asked for a personal loan, the fool serving me spent 15 mins organising paperwork to top up a mortgage I didn't have. I finally worked it out when she told me I'd need the wifes signature. I walked out in disgust and went to a different branch the next day. They were excellent AND they were fully aware of the issues I'd had the day before.
Like every industry, most of it is down to the staff serving you.
True. I've got everything setup now; just waiting for the balance transfer to go through (credit card approved with necessary limit) and kiwisaver moved over then I'll close my account down with ASB.
"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"
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