timmmay:

networkn: I don't agree with your assessment, I look after hundreds of clients with all sorts of spam filters, it's a game of cat and mouse. I'd surmise that most people get their emails from Consumer without issue (I certainly do). There are MANY MANY factors involved in spam filtering. It's arguably more difficult than Antivirus to keep track of. For every person there is, making anti spam rules, there are people trying to get around those rules.

Expired credit card, I suspect this requires more investigation, but I don't think it's likely that it's consumer at fault, they will have a payments company and there will be rules around it, and obviously it's not in breach of rules, I have had a number of things re billed with an expired card, usually a calm email or call sorts it. I suspect if you object to auto renewal, you will want to be more vigilant going forward as more and more it's common.

Again you have a good point.

I get monthly emails from consumer with no problems at all, which is why I assumed any renewal message would get through. I also tend to skim my spam before I junk it, but real messages are so rare I do it quickly and apparently miss some. I get about 2-4 legitimate messages a year in the junk folder, max, which is why I don't spend much time looking in there.