Credit card fraud, a Kiwibank experience

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Forums › Finance and wealth management › Credit card fraud, a Kiwibank experience

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Awrrr
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#1925600 27-Dec-2017 10:10

I have refrained from comment until now but I feel there is need for another perspective. After my retirement I moved from ANZ to Kiwibank. At the time I was fed up with ANZ fees for everything. Having come from Europe, I found ANZ to be fee obsessed. They charged for every fart and sneeze. I got sick of it.

I have had a wonderful experience with Kiwibank. I absolutely love them. They were able to provide exactly the service I wanted, and because I am a pensioner, no fees! I used to do a lot of my banking by phone and they were always extremely helpful. I have never had an issue of any kind with them.

Having said that, I should add that my banking needs are minimal. I have a deposit account with them that my pension is paid into and a separate transaction account linked to my debit card. From time to time I ring or drop by to transfer money as I need it. I am older and somewhat old-fashioned and my security, which is the best there is, consists of limiting the balance in the Now account. In the worst possible circumstance, I could never lose more than a few hundred dollars, usually less. I prefer to pay cash for most of my shopping but the card is useful if I run short or want to buy something on-line. It is a system that has worked well for me for several years.

Kiwibank may well be hell on earth for anything more complicated than simple in and out transactions, but I have always had excellent service from them and I would not consider any other bank. They are great for us old folks.

Plesse igmore amd axxept applogies in adbance fir anu typos

dejadeadnz

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#1925667 27-Dec-2017 11:39

I've been a contractor to Kiwibank (and worked at two other big six banks in other capacities) - in terms of the quality of the staff and systems at large, it is my very strongly held view that KB falls well short of the other two in every respect imaginable. For a risk and compliance guy, some of KB's attitude towards compliance (e.g. its failure to have proper AML systems to the extent that it was previously warned by the RBNZ) is nothing short of laughable. Decency/confidentiality obligations prevent me from saying too much but let's just say I wouldn't personally choose to do any in-person banking (if I ever had to suffer that) at the franchisees-owned branches especially.

quickymart

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#1925681 27-Dec-2017 12:17

I miss the National Bank. They were awesome at everything

Pumpedd

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#1925682 27-Dec-2017 12:23

Rikkitic:

I have refrained from comment until now but I feel there is need for another perspective. After my retirement I moved from ANZ to Kiwibank. At the time I was fed up with ANZ fees for everything. Having come from Europe, I found ANZ to be fee obsessed. They charged for every fart and sneeze. I got sick of it.

I have had a wonderful experience with Kiwibank. I absolutely love them. They were able to provide exactly the service I wanted, and because I am a pensioner, no fees! I used to do a lot of my banking by phone and they were always extremely helpful. I have never had an issue of any kind with them.

Having said that, I should add that my banking needs are minimal. I have a deposit account with them that my pension is paid into and a separate transaction account linked to my debit card. From time to time I ring or drop by to transfer money as I need it. I am older and somewhat old-fashioned and my security, which is the best there is, consists of limiting the balance in the Now account. In the worst possible circumstance, I could never lose more than a few hundred dollars, usually less. I prefer to pay cash for most of my shopping but the card is useful if I run short or want to buy something on-line. It is a system that has worked well for me for several years.

Kiwibank may well be hell on earth for anything more complicated than simple in and out transactions, but I have always had excellent service from them and I would not consider any other bank. They are great for us old folks.

Why dont you use internet banking? You clearly have the internet.

Rikkitic

Awrrr
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#1925701 27-Dec-2017 13:34

Pumpedd:

Why dont you use internet banking? You clearly have the internet.

Old-fashioned, don't see the need, the way I do it now is adequate for my purposes. The bank would like me to go that route, but even with modern security things can still go wrong (what this thread is all about!) and it just adds another layer of complexity to my life. If I had a business, or a mortgage, or anything else like that, then I would have no choice, but as it is, Internet banking adds nothing for me. Why fix it if it ain't broke?

Plesse igmore amd axxept applogies in adbance fir anu typos

richms

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#1925725 27-Dec-2017 14:20

This thread is about credit card fraud. The card industry is about as far from modern security as it can be. Tying buying things online to a piece of plastic with numbers on it is absurd but it's what they want so let them suffer the losses IMO.

Richard rich.ms

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sbiddle

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#1925737 27-Dec-2017 15:05

dejadeadnz:

I've been a contractor to Kiwibank (and worked at two other big six banks in other capacities) - in terms of the quality of the staff and systems at large, it is my very strongly held view that KB falls well short of the other two in every respect imaginable. For a risk and compliance guy, some of KB's attitude towards compliance (e.g. its failure to have proper AML systems to the extent that it was previously warned by the RBNZ) is nothing short of laughable. Decency/confidentiality obligations prevent me from saying too much but let's just say I wouldn't personally choose to do any in-person banking (if I ever had to suffer that) at the franchisees-owned branches especially.

And the fact CoreMod could implode like it did leaving a $100 million write-down (and more importantly no replacement core banking system) really says a lot.

blakamin

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#1925741 27-Dec-2017 15:12

Rikkitic:

They are great for us old folks.

Target demographic?

It's pretty obvious they certainly don't want to be a 21st century bank, and are being dragged along kicking and screaming.

richms

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#1925742 27-Dec-2017 15:12

I thought their target was beneficiaries who no other bank would touch?

Richard rich.ms

Rikkitic

Awrrr
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#1925744 27-Dec-2017 15:25

I can't speak about their shortcomings or technical failures, only about my perspective as a low-demand customer, and I have no complaints. So maybe they target pensioners as well as beneficiaries.

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KiwiSurfer

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#1925745 27-Dec-2017 15:30

Rikkitic:

I have refrained from comment until now but I feel there is need for another perspective. After my retirement I moved from ANZ to Kiwibank. At the time I was fed up with ANZ fees for everything. Having come from Europe, I found ANZ to be fee obsessed. They charged for every fart and sneeze. I got sick of it.

Interestingly, I've found Kiwibank to charge quite a lot of fees and in bigger amounts. Up until recently their dishonor fee was $15 which I was shocked at given some other banks have dropped this fee or at least reduced it. I use Kiwibank for our joint account as it's my partner's preferred bank but I do my own banking elsewhere. Kiwibank is the only bank I resent paying fees to as I have, in total, paid more in fees to them than any of the other banks I've accounts with. BNZ, Westpac, et al charge reasonable fees for certain things IMHO and waive a lot of fees for things Kiwibank charge for. However in Kiwibank's favour, as a PSA member I get free Visa Debit annual fee but as I now use a BNZ Visa it's not seen much use.

I have also applied twice for a credit card with them and been declined both times. Whereas I've had no issues getting cards from other issuers. Strange as I'd have thought they'd enjoy the income.

A bit disappointing as I would prefer to bank with a NZ-based bank but I feel the trade-off is definitely not in Kiwibank's favor. I only keep them on as my partner is with them so easier for us to send money to and fro when we need to. But from comments here I may have to have a look at encouraging my partner to move on!

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Pumpedd

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#1925746 27-Dec-2017 15:33

I looked at changing to Kiwibank 18 months ago and am so pleased I didnt. On the odd occasion I would need to enter a branch the queues are crazy.

Seems these guys are plain amateurish and are no cheaper or effective than any bank for the little guy.

Rikkitic

Awrrr
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#1925748 27-Dec-2017 15:36

KiwiSurfer:

Interestingly, I've found Kiwibank to charge quite a lot of fees and in bigger amounts. Up until recently their dishonor fee was $15 which I was shocked at given some other banks have dropped this fee or at least reduced it. I use Kiwibank for our joint account as it's my partner's preferred bank but I do my own banking elsewhere. Kiwibank is the only bank I resent paying fees to as I have, in total, paid more in fees to them than any of the other banks I've accounts with. BNZ, Westpac, et al charge reasonable fees for certain things IMHO and waive a lot of fees for things Kiwibank charge for. However in Kiwibank's favour, as a PSA member I get free Visa Debit annual fee but as I now use a BNZ Visa it's not seen much use.

I have also applied twice for a credit card with them and been declined both times. Whereas I've had no issues getting cards from other issuers. Strange as I'd have thought they'd enjoy the income.

A bit disappointing as I would prefer to bank with a NZ-based bank but I feel the trade-off is definitely not in Kiwibank's favor. I only keep them on as my partner is with them so easier for us to send money to and fro when we need to. But from comments here I may have to have a look at encouraging my partner to move on!

They don't charge fees to pensioners so maybe your fees are paying for mine. Clearly I am a lone voice here so I will give up. All I can say is Kiwibank works for me and as long as that continues I will remain a customer.

Plesse igmore amd axxept applogies in adbance fir anu typos

Nudibranch

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#1925786 27-Dec-2017 16:59

I have actually had quite a positive experience with Kiwibank when fraud found me.

It was during the weekend when they cancelled my card so that was rubbish but it's just one of those things.

I had a conversation with the fraud dept on Monday, told them I defiantly didn't pay $2000 over 2 payments to Cancer Research UK. Which wasn't the real ID. Disgusting bastards.

I suggested they give me another debit card called online only that remains empty until loading it and only using that card online and never saving the details.

They waived the fee. touch wood no dramas since then. They seemed really onto it and happy to work together to form a strategy to protect both of us as much as we can.

refunded the money.

Sweet as.

hio77

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#1925789 27-Dec-2017 17:06

i had fraud on one of my debit cards last year.

Soon as i noticed it (was small amounts but enough to alarm me to i didn't do that), a quick chat with asb (who answered straight away)

Charges was reversed, card voided and new one on its way. All on a Sunday night.

By Tuesday morning, i had a new card bound to paywave and was away again. (Rural delivery included)

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