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Forums › Vetta and Quic › Unable to connect to Quic Website
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SimplePotato
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  #3205453 11-Mar-2024 16:43
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Afternoon guys,

We have made some changes later this afternoon. Is anyone willing to swap back to DHCP to see if the issue is resolved?

Thank you!




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Baitercell

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  #3205466 11-Mar-2024 17:20
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I can give it a go tomorrow. Just up in Auckland today. 

SomeoneSomewhere
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  #3205477 11-Mar-2024 17:57
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It'll be late tonight but I'll give it a shot.



michaelmurfy
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  #3205482 11-Mar-2024 19:07
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Pretty weird one as I could have sworn it would have been a MTU problem here (as others would agree!). Will be interested if it’s fixed for you @SomeoneSomewhere




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pieeta
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  #3205496 11-Mar-2024 20:30
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I am also having this issue on two wellington based quic connections.

Both using Unifi UDM SE

Switching to dhcp causes a bunch of connections to never respond including quics DNS servers

I can still ping 8.8.8.8 and switching to it for DNS gives some connectivity

I just tried again and is still broken

SimplePotato
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  #3205497 11-Mar-2024 20:37
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Thank you to help us narrow this down a bit further, could one or two of you please DM me a traceroute to a website or two that will not work for you when on DHCP. Please also include your IP address with the traces (hence the DM)

This will help the team investigate further tomorrow.




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SimplePotato
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  #3205550 12-Mar-2024 09:10
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Thanks for the DM's that should help us identify this issue. 




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Baitercell

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  #3205814 12-Mar-2024 20:21
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Update for me. After getting home, I now have no internet access. Nothing has changed since I went up to Auckland. I've restarted the ont and router. But still nothing.

 

Gonna factory reset the router tomorrow. Tonight is gonna be an early bed.

michaelmurfy
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  #3205837 12-Mar-2024 20:33
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@Baitercell See here: https://www.geekzone.co.nz/forums.asp?forumid=194&topicid=312059 

 

May be an Auckland issue.




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Baitercell

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  #3205838 12-Mar-2024 20:36
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Whew. Ty

SomeoneSomewhere
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  #3205893 13-Mar-2024 01:55
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Before tracepaths (PPPoE, about 1AM): 

 

 

 

> tracepath -b quic.nz 
1?: [LOCALHOST]                      pmtu 1500
1:  192.168.1.1 (192.168.1.1)                             0.535ms  
1:  192.168.1.1 (192.168.1.1)                             0.480ms  
2:  192.168.1.1 (192.168.1.1)                             0.514ms pmtu 1492
2:  bng3.quic.net.nz (103.139.184.34)                    12.008ms  
3:  pe1-akl1.quic.net.nz (103.139.184.118)               16.173ms  
4:  103-243-102-136.rdns.vetta.net (103.243.102.136)     13.357ms  
5:  163-47-131-13.rdns.vetta.net.nz (163.47.131.13)      12.789ms  
6:  web1.vetta.net (163.47.131.10)                       12.261ms reached
    Resume: pmtu 1492 hops 6 back 6  
> tracepath -b zoho.com 
1?: [LOCALHOST]                      pmtu 1500
1:  192.168.1.1 (192.168.1.1)                             0.295ms  
1:  192.168.1.1 (192.168.1.1)                             0.460ms  
2:  192.168.1.1 (192.168.1.1)                             0.385ms pmtu 1492
2:  bng3.quic.net.nz (103.139.184.34)                    11.883ms  
3:  pe1-akl1.quic.net.nz (103.139.184.118)               12.158ms  
4:  et1-8.core1-akl1.vetta.net (103.243.102.128)         11.760ms  
5:  no reply
6:  et-0-2-8.atc-p-3.as55850.net (116.251.184.43)       144.325ms asymm 11  
7:  six2639.zoho.com (206.81.80.136)                    149.538ms asymm  9  
8:  no reply
9:  no reply
10:  no reply
^C
> tracepath -b reddit.com 
1?: [LOCALHOST]                      pmtu 1500
1:  192.168.1.1 (192.168.1.1)                             0.513ms  
1:  192.168.1.1 (192.168.1.1)                             0.369ms  
2:  192.168.1.1 (192.168.1.1)                             0.473ms pmtu 1492
2:  bng3.quic.net.nz (103.139.184.34)                    11.539ms  
3:  pe1-akl1.quic.net.nz (103.139.184.118)               12.239ms  
4:  pe1-akl2.quic.net.nz (103.139.184.120)               12.054ms asymm  3  
5:  no reply
6:  no reply
7:  no reply
^C

 

 

 

After switching back to DHCP, reddit is now working. Zoho.com and quic.nz both still fail: 

 

 

 

> tracepath -b quic.nz 
1?: [LOCALHOST]                      pmtu 1500
1:  192.168.1.1 (192.168.1.1)                             1.790ms  
1:  192.168.1.1 (192.168.1.1)                             0.980ms  
2:  bng1-akl1.vetta.net (103.243.102.32)                 14.124ms  
3:  xe1-2100-146.pe2-akl1.vetta.net (103.243.102.96)     13.761ms  
4:  no reply
5:  no reply
6:  no reply
^C
> tracepath -b zoho.com 
1?: [LOCALHOST]                      pmtu 1500
1:  192.168.1.1 (192.168.1.1)                             1.458ms  
1:  192.168.1.1 (192.168.1.1)                             1.038ms  
2:  bng1-akl1.vetta.net (103.243.102.32)                 13.051ms  
3:  xe1-2100-146.pe2-akl1.vetta.net (103.243.102.96)     15.042ms  
4:  xe1-2100-401.core1-akl1.vetta.net (103.243.102.131)  13.003ms  
5:  no reply
6:  et-0-2-8.atc-p-3.as55850.net (116.251.184.43)       145.756ms asymm 12  
7:  six2639.zoho.com (206.81.80.136)                    151.257ms asymm 10  
8:  no reply
9:  no reply
^C
> tracepath -b reddit.com 
1?: [LOCALHOST]                      pmtu 1500
1:  192.168.1.1 (192.168.1.1)                             0.844ms  
1:  192.168.1.1 (192.168.1.1)                             0.915ms  
2:  bng1-akl1.vetta.net (103.243.102.32)                 12.963ms  
3:  xe1-2100-146.pe2-akl1.vetta.net (103.243.102.96)     14.837ms  
4:  xe1-2100-501.core1-akl2.vetta.net (103.243.102.135)  13.017ms  
5:  no reply
6:  no reply
7:  no reply
^C

 

 

 

Changing routers to a just-factory-reset Fritzbox 7490 does not seem to change anything. This doesn't seem to have an MTU option. 

 

Interestingly, chorus.co.nz fails while sp.chorus.co.nz succeeds:

 

> tracepath -b chorus.co.nz
1?: [LOCALHOST]                      pmtu 1500
1:  fritz.box (192.168.178.1)                             0.451ms  
1:  fritz.box (192.168.178.1)                             0.420ms  
2:  bng1-akl1.vetta.net (103.243.102.32)                 11.281ms  
3:  xe1-2100-146.pe2-akl1.vetta.net (103.243.102.96)     11.673ms  
4:  no reply
5:  no reply
6:  no reply
7:  no reply
8:  no reply
^C
> tracepath -b sp.chorus.co.nz 
1?: [LOCALHOST]                      pmtu 1500
1:  fritz.box (192.168.178.1)                             0.414ms  
1:  fritz.box (192.168.178.1)                             0.395ms  
2:  bng1-akl1.vetta.net (103.243.102.32)                 12.643ms  
3:  xe1-2100-146.pe2-akl1.vetta.net (103.243.102.96)     12.764ms  
4:  xe1-2100-501.core1-akl2.vetta.net (103.243.102.135)  12.794ms  
5:  as16509.akl.ix.nz (43.243.21.113)                    16.915ms asymm  6  
6:  150.222.119.58 (150.222.119.58)                      12.659ms asymm  8  
7:  150.222.119.131 (150.222.119.131)                    13.239ms  
8:  no reply
9:  no reply
10:  no reply
11:  no reply
^C

 
 
 
 

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Baitercell

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  #3206149 13-Mar-2024 19:48
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Thank you Quic. This is all sorted out and I can access the Quic website again.

SomeoneSomewhere
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  #3206480 14-Mar-2024 23:46
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No change for me unfortunately.

michaelmurfy
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  #3206564 15-Mar-2024 10:57
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@SomeoneSomewhere:

 

No change for me unfortunately.

 

Log a fault if you're still having issues. This should be fixed for everyone now.




Michael Murphy | https://murfy.nz
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pieeta
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  #3206678 15-Mar-2024 13:45
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@SomeoneSomewhere:

 

No change for me unfortunately.

 

 

No change for me either.

 

 

 

I logged a fault on the 11th, QUIC is looking to do some more trobuleshooting next week.

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