Has anyone got their Macbook sticky butterfly keyboards replaced in New Zealand under replacement programme?

Forums › Laptops and mobile computers › Has anyone got their Macbook sticky butterfly keyboards replaced in New Zealand under replacement programme?

turtleattacks

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#281299 9-Feb-2021 17:50

Hi guys,

Owner of the infamous 2019 Macbook Pro here with a sticky keyboard.

I know that Apple is replacing these keyboards for a further 4 years so was wondering what's the best way to do this?

We don't really have any Apple stores here so I can't really just go into a store and drop the laptop off.

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Creator of whatsthesalary.com and whatstheincometax.com

BlinkyBill

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#2650576 9-Feb-2021 18:22

Authorised Apple repairer. Google search for one in your locale.

halper86

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#2650590 9-Feb-2021 18:43

https://support.apple.com/en-nz/keyboard-service-program-for-mac-notebooks

CYaBro

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#2650619 9-Feb-2021 19:52

Yup we did many when I had my AASP store in Whangarei.
You will need to get it to an AASP so will either need to take it physically yourself to the closest one or courier it to them.
Contact them first as they may be able to make sure they have the part in stock so they can do it the same day.
Most of the time we had to replace the whole top case so it's quite a process migrating all the internals, and you end up with a new top case so that's the keyboard, trackpad, and battery.

Opinions are my own and not the views of my employer.

migrif

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#2650624 9-Feb-2021 20:02

Yes, I had my 2018 keyboard replaced at UberTech Parnell. They were great.

I need to take mine back again to get the speaker replaced as it keeps distorting during video playback.

I have Apple Care+.

Broadcast Engineer working in Auckland, New Zealand