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Forums › Laptops and mobile computers › Swollen Probook battery

xpd

xpd

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#323174 3-Nov-2025 09:42
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Anyone had HP replace a swollen battery on a Probook ? Were you charged for it ?

 

We have a 2.5 yr old Probook with a swollen battery and HP claims its "normal" but will only replace under warranty (which this no longer has).

 

Unfortunately I cannot claim CGA as its a business purchased item.

 

Its not the first one we've had recently either...

 

 




XPD / Gavin

 

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  #3430492 3-Nov-2025 11:53
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We encourage clients toward HP EliteBooks and ProBooks, and we have a little under 500 of these currently under proactive or reactive management.  EliteBooks have a 3 year next business day on site warranty, and ProBooks generally have a 12 month warranty.  With rare exception, clients accept our strong recommendation to upgrade ProBooks to a 3 year warranty.

 

I've searched our ticketing system and in the last five years we have had four tickets for battery swelling in HP laptops.  Based on that data, in our experience this is a less than 1% problem over a 5 year period.

 

Of course our experience is not your experience.  While you may have been unlucky with a bad batch, if this is a recurring issue is there potential for there something about the environment they are used in or the way they are used which might make battery swelling more likely?  Do the affected laptops typically get charged to 100%, run to 0%, and then charged to 100% again which increases the stress on the battery chemicals?  Whenever reasonably possible, I aim to keep the battery charge level in my devices between 40% and 80% to reduce stress on the chemicals.  This is partly because I change my devices regularly and aim to hand down the device I am retiring to the next person in as-close-to-pristine-condition as possible.  The average computer user is probably not going to be as conscious about battery health as I am.

 

Have you or could you do a battery health report on the affected machines and see if there is a correlation between an unusually high number of cycles and the swelling?  (Perhaps start collecting this data and saving the reports to a folder somewhere so you can potentially start to build a picture and potentially advise the appropriate person that a laptop battery is nearing end of life.)




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