I placed an online order from apple.co.nz for a Macbook Pro Core i5 on the 16th of April 2010.

The Macbook Pro was delivered to me on the 20th April 2010.

I turned the Macbook Pro on and entered in the required details.

The Macbook Pro then loaded into MAC OSX.

I used the Macbook Pro form 5 minutes and found that the trackpad had locked up and was unable to move the mouse or click.

I rang apple support and the instructed me to turn off the Macbook Pro.

They told me to hold down a combination of keys to do a hardware reset, and then to turn the Macbook Pro back on.

The Macbook Pro track pad worked for another 5 minutes and I again rang apple support, again they instructed me to turn the Macbook Pro off and hold down another combination of keys.

I then turned the Macbook Pro on, and the track pad worked for 5 minutes then failed once again. 

I again rang apple support who know wanted to see if it was a hardware or software problem.

I was instructed to boot the Macbook Pro from the Mac OSX dvd. The Mac OSX install started and after 5 minutes the trackpad failed again.

Apple support said it was a hardware fault and that I had to take it to a apple service depot.

I took the Macbook Pro to the apple service technician on the 21st of April, and they said they would order the parts in and let me know when it would be ready to pick up.

I waited till the 26th of April and heard nothing from the apple service tech. So I called. He said the part hadn’t arrived yet. Again I had to wait.

I got a call from the apple service tech on the 27th April saying that Apple had told them that there are no parts available and that I would have to arrange with apple to return the Macbook Pro and arrange a replacement. They said I had to come and pick the Macbook Pro up and organise it all myself.

So I picked up the Macbook Pro on the 27th April and rang apple. They said that a courier can be scheduled to pick it up on the 29th of April. I said that I will be away on that day and asked if I could drop it into the courier depot. They said that I cannot do this. I asked if they could pick it up on the 28th, again apple said that this was not possible. They said for me to pick a date for pick up so I said the 3rd of May and the apple employee said that it was all booked in, I asked for an expected time for pickup, they said between 8am and 6pm... and that was all they could tell me, and I had to be there to sign something.

So the 3rd of May was yesterday, I wasted a whole day of waiting for someone to pick the package up, and no one came.

For starters, the Macbook Pro should have been in full funtioning order when it arrived, and now I have been waiting 2 weeks for something to be done with the defective device. The fact that they are being so slow and difficult when I am just trying to get a working Macbook Pro.

WHAT CAN I DO!!!!!